Twojeys Reviews 

I’m waiting for my refund for over one month now since my return arrived at their warehouse. It’s a shipment value of almost 400€ so I would not recommend anyone to order from this shop! I have tried to reach their customer service several times but I do not get an answer!

2.5 weeks since my HUGE order, never received a tracking, never an answer from the mails. That’s crazy for a “Brand” like this…
Can u reply to the the mails and Send my order or Send a refound?????

I returned my shirt innmediately after i found out the size was wrong. Sended it back and asked for a bigger size in return (so no money back). This was okay and I got the confirmation the new size shirt was bought. Now 3 weeks later after that e-mail, I still do not have my shirt or a trach and trace code. When I e-mail them at: hello(at)twojeys.com they do not reply (waiting 2 weeks on a reply atm).

I placed an order for my dear friend his birthday on 18th of July, his birthday is on 27 of july.

Till this day i havent had a response from about my order

I pay almost €100 eur for no order???
THIS IS A SCAM

shame on you twojeys

I bought a pair of earrings and t-shirt. The next day the items was on sale. The delivery time is horrible even if you order in EU.

I had an issue with one of my purchases and one of the staff in the Amsterdam store, Gaurav, was very helpful and fixed the issue and was very nice and accommodating.

Great jewelry but their year guarantee is a worthless pile of crap. A part of my ring became unsoldered after six months - they claim that isn't a manufacturing issue and refused to fix or replace. No other ring I have ever owned has ever broken in this way - what else can it be? It's a weekend ring, worn when going out. Rings are meant to be worn. Never again from these people - stick to UK owned sellers where you have statutory rights.

Shocking they don’t answer emails , phone , customer service non-existent and fail to tell you that the items are coming from abroad when they have store in London and then charged £83 on top when delivered

I ordered a ring from Twojeys two months ago as a birthday gift for my sister. The package never arrived. Instead, there’s a fake signature marked as proof of delivery – it’s not mine and clearly forged. I’ve explained this multiple times to customer service, and all they keep doing is asking me to “check my lobby.” After two months?!

There’s no accountability, no real help, and certainly no refund. I’ve been left with nothing – no ring, no money, and no support. At this point, it feels like a scam.

Save yourself the stress and disappointment. I would never recommend anyone to order anything from Twojeys.

ASS company. Received a ring as a gift in december. Now it has already discolored and And the shape has changed, so I can no longer wear it. Send them an email and a dm on instagram but both got left unread. Don’t buy from this overpriced shitcompany

I sent an email regarding my shipment a week ago got no response

Bought the famous hoodie in Madrid Spain. When I came back I saw a spot so when removing the colour of the sweater (grey) came of.
Sinds then I have send 2 mails to their customer service (hello at twojeys.com) but never even received a response (knowing I sent an email two months ago and another last month).

I really hope you can put this right..

I've bought multiple rings/necklaces from TwoJeys and have been extremely pleased with the quality, durability, and design of the jewelry. Can't speak to anywhere outside the US/UK but I've had no issue shipping to both places. However, the customer service isn't the most helpful sometimes. I'd recommend knowing your ring/necklace size before ordering to avoid it.

If you're ordering to the UK be mindful of the shipping fees (£70 fee on a £295 order), which they don't tell you could occur. Otherwise no complaints.

Do not but from this brand. They dont respond to emails , they take a lot of time to ship items, and if you have any problem they either will take weeks to respond or they will just lie .

I placed an order that took a full month to be shipped, which was already a bad start. When it finally arrived, I decided to return it. I sent the package back, but the return was never delivered.

I contacted customer support and was told they would look into the matter with the courier (UPS). After a long wait, they replied saying the package had been stopped by the authorities and that there was nothing they could do.

In the end, I was left without the product and without a refund, even though I followed the return process correctly. The brand took no responsibility and simply blamed third parties.

Unfortunately, I cannot recommend the experience with TwoJeys.

I returned 3 sweats to TwoJeys and followed all the instructions properly. However, I only received a refund for one of them. I’ve tried reaching out multiple times, but they still refuse to refund the money for the other two. Terrible customer service. Wouldn’t recommend.

I’m in the UK and when I ordered, I didn’t realise they were based in Spain, so I decided to look at Trustpilot for reviews, which had me worried as I was reading. I ordered a half zip sweatshirt, on 31st March, today is 5th April and I’m wearing it. If your order is over £135 then you will be charged import duty. If it is less, then you should be fine. Happy with my experience, and love the item.

Its been three weeks and I’ve not received my order and customer service doesn’t reply to my emails. On their website it says 4-7 day shipping to my country. Tracking doesn’t work. Money has been pulled from my account. Sad, because I really like their clothes and was looking forward to receiving my item, but most likely got scammed..

Products are nice and of great quality but do not order to the UK, you will be hit with customs fees. Twojeys doesn’t tell you this on there website even tho they technically offer free shipping. Also their contact email doesn’t get answered, sent multiple emails with no response. If you want to buy, then buy in store

I ordered a ring from Twojeys. It arrived on time from Spain to the Netherlands. The design and quality are amazing. Unfortunately the ring was too big (even though I measured my finger according to their instructions).

Customer service didn’t respond quickly through e-mail and Instagram. But on the website I found a way to easily return the ring and get a smaller size without extra charge.

Since I love the designs from Twojeys and now I know my actual ring-size ai would buy here again. Thank you!