Purchased an item, which turned out faulty, a quick WhatsApp communication and a return form sent to me, a recommendation from themselves for a replacement item sent out and received it within 36... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... See more
Really impressed with their service and arrived in good time. I had a little problem (with my brain function) and contacted them with their wattsapp and the guy was brilliant and really helpful.
They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for th... See more
Company details
Written by the company
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Contact info
166, College Road, HA11BH, HARROW, United Kingdom
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4.4
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
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fantastic service
fantastic service, unfortunately they didn't have what I needed in stock. issued refund straight away, would defiantly recommend.
May 12, 2026
Unprompted review
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The thing came on time and was easy to…
The thing came on time and was easy to fix and it did everything I wanted it to ..
June 23, 2025
As soon as they received the parts from…
As soon as they received the parts from a re-stock, they send it, very reactive. It is very appreciate! 👍
April 22, 2026
Most fun since I bought the bike
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we want everything delivered 2 hours after we buy it, so “tracking” the shipment is frustrating. But the company shipped immediately and the product is great, they can’t control slow postal services.
May 5, 2026
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Swift service and good products.
Swift service and good products.
Now my bike is even better.
March 18, 2026
The order was ok and I got feedback…
The order was ok and I got feedback when i requested for my order. the only issue was that the delivery came to my postal service and not to the door ( i think is a country issue) . keep up the good work.
March 23, 2026
i didnt get anything until now
i didnt get anything until now: why should I give you a good assesment. When I get what I ordered and paid for I will give a new assesment.
March 20, 2026
Reply from Two Wheels Empire
Hi Manfred!
We’ve already covered this over email. Your order couldn’t be delivered because the delivery address was entered incorrectly.
I’m not sure why you would leave a 1-star review, as this was due to the incorrect address provided by you.
Once the parcel is returned back to us, we can either resend it or issue a refund
Update to your feedback:
This issue occurred due to the delivery address being entered incorrectly. There’s really no logic behind the feedback left, as the problem was not on our side.
I personally wouldn’t leave feedback in this situation, as it’s quite misleading.
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TERRBILE BUSSINESS AND CUSTOMER SERVICE
Order a chip for my cube, never received my parcel and the delivery photo I was sent clearly shows a different house aswell as a forged delivery signature. Contacted them via email and was instantly met with "order is fulfilled ourside so we wont be doing anything"... after a few days back and fourth I contacted my bank and made a charge back. The following email i received was full of abuse and was basically told to hit the road. Seems like a group of hooligans running this business. Ask for updates only to be told to F off... AVOID there are several other companies who treat their customers with respect.
March 25, 2026
Unprompted review
Reply from Two Wheels Empire
Hi Mr Evans
We’ve reviewed your case again in full.
Your order was shipped to the exact address provided at checkout and marked as delivered and signed for by Royal Mail. Based on this, the order is considered fulfilled on our side.
You state that a chargeback was made — however, no chargeback has been received or recorded for this transaction, so this claim is not accurate.
We also note there are inconsistencies between the details provided in your review and the information associated with the order.
At no point were you spoken to in the manner described — all communication is on record.
If the parcel was misdelivered, this must be raised directly with Royal Mail, as they are responsible for delivery, including GPS data and delivery confirmation.
— Two Wheels Empire
The site is very helpful
March 11, 2026
Unprompted review
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just win 1km/h.
I installed the system easily. But when I try it, the speed is exactly the same with gps and the speed of my bike. My bike cuts out at 25 km/h... I tested it with a piece of metal to see if the magnet was moving. There's a very slight offset per wheel revolution, but no more than 1/10 par turn. I paid 120 euros for nothing... I contacted the company to see if there was a solution to this problem. But I still haven't received a response. I hope to find a solution. I just wanted to gain 5 km/h so my wife could train with her children...
February 26, 2026
Unprompted review
Reply from Two Wheels Empire
Hi Sebastian,
I replied to your email on February 27th but haven’t heard back from you.
We’re always here to help sort issues like this out, but your case does sound quite unusual. The NLS Speedi cannot behave the way you’re describing unless the original wheel magnet was left installed on the hub.
If you’d like to get this resolved, please reply to my previous email and we’ll take it from there.
Looking forward to hearing from you.
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Communication was top-notch
Communication was top-notch, the delivery was speedy, and everything functions perfectly!
January 25, 2026
Unprompted review
Knowledgeable and provided excellent customer service!
They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for the excellent customer service.
December 28, 2025
Excellent company
Great price and very fast delivery despite only ordering a few days out from Christmas. A friend of mine has used their repair service twice (a fault of his own) without any issues which gave me confidence should I ever need to use it too
December 19, 2025
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