Purchased an item, which turned out faulty, a quick WhatsApp communication and a return form sent to me, a recommendation from themselves for a replacement item sent out and received it within 36... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What made my experience great was the product. It does everything it’s supposed to and I had a blast on my bike last night. The shipping was slightly annoying because I’m east coast U.S. and we wan... See more
Really impressed with their service and arrived in good time. I had a little problem (with my brain function) and contacted them with their wattsapp and the guy was brilliant and really helpful.
They are located in the UK and I am in the USA and my order from Two Wheel Empire arrived before several local purchases I had made. Communication was excellent from beginning to end. Thank you for th... See more
Company details
Written by the company
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Contact info
166, College Road, HA11BH, HARROW, United Kingdom
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
4.4
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hassle fast delivery.
April 19, 2025
Advertisement
RIBBLE SLI - X35 Ghost
I searched for a X35 Ghost for my Ribble SLE. I found it on sale at Two Wheel Empire and ordered it straight away. Got to say superb service, ordered Friday and recieved Monday mid morning to my door. Installed it on Monday afternoon, install was simple and straight forward. Went out for a ride Monday early evening amd the results are as stated, superb performance and that little bit more assistance definitely does the job. Love it...Ride On!
April 28, 2025
Unprompted review
Have only given 4 stars as it would…
Have only given 4 stars as it would have been nice to have some two wheel empire stickers with my parcel!
If you could send me some that would be ace!
March 25, 2025
Reply from Two Wheels Empire
Thanks for the awesome review! You've convinced us—stickers in every order from now on, it's officially a thing :)
p.s. Sticker will be shipped to you ;)
The faster you order, the faster you will go.
I have ordered 2 times now and the product is just what I ordered. Each time is about 2 weeks from order to my mailbox with me living in Las Vegas, Nevada. Love the fact that this doesn't mess up anything on my bike, easy to install and now I can hall ass anywhere I go. Get you one today.
March 21, 2025
Reply from Two Wheels Empire
Thanks a ton for your awesome review! We're thrilled to hear everything arrived smoothly and that you're loving the product. Glad it’s giving you that extra boost without messing with your bike setup—ride on and haul ass, Vegas style! 🚴♂️🔥
Advertisement
Reply from Two Wheels Empire
Thanks so much! We're really glad to hear you're happy with the products, support, and delivery. Appreciate you being part of the ride! 🚴♀️🙌
The treatment and follow in what app…
The treatment and follow in what app was excellent
March 19, 2025
Reply from Two Wheels Empire
Thank you! We're really happy to hear the support and follow-up on WhatsApp was spot on. We're always here if you need anything else! 😊📱
Reply from Two Wheels Empire
Thanks so much! Appreciate you being part of the ride! 🚴♀️🙌
Excellent service and quick delivery
February 15, 2025
Reply from Two Wheels Empire
Thanks so much! Appreciate you being part of the ride! 🚴♀️🙌
Advertisement
Excellent customer service
Excellent customer service and advice to me as an international customer.
February 18, 2025
Unprompted review
Reply from Two Wheels Empire
Thank you so much! We're really glad we could help out and provide a great experience—even from across the globe. Always here if you need anything! 🌍😊
What’s not to like!
Prompt response to initial query, prompt despatch & delivery time when ordered.
Product very easy to fit & performs as described.
February 4, 2025
Reply from Two Wheels Empire
Thanks a lot for the great feedback! We're glad everything went smoothly—from quick replies to fast delivery—and that the product worked just as expected. Enjoy the ride! 🚴♂️👍
Thanks for the good service and prompt…
Thanks for the good service and prompt responses! The product works excellent as promised and it is all fun from day one!!
January 30, 2025
Reply from Two Wheels Empire
Thanks so much! Appreciate you being part of the ride! 🚴♀️🙌
Well recommend great product and very…
Well recommend great product and very helpful thanks
January 30, 2025
Reply from Two Wheels Empire
Thanks so much! Appreciate you being part of the ride! 🚴♀️🙌
Advertisement
great experience and fast shiping
January 30, 2025
Reply from Two Wheels Empire
Thanks so much! Appreciate you being part of the ride! 🚴♀️🙌
Best tuning kit for me so far
4 star because of the high price, for the rest it is all seems to work like a charm! No messing around with plugs and cable, just a mechanic tune kit. I do not have any problems with sound or what so ever. Looking forward to hit the track with my mates.
February 8, 2025
Unprompted review
Reply from Two Wheels Empire
Thank you for your feedback! We’re glad to hear the tuning kit is working perfectly for you and that you’re enjoying its ease of use. We stand by the quality and performance of our products, and we're confident it delivers great value. Wishing you an amazing time on the track with your mates!
Great support when looking to find the…
Great support when looking to find the right tuning chip. Once found great price and very quick shipping. Chip worked as promised, clear instructions on website ( you don’t get any in the packaging). Overall really happy with the product and service. Thank you
January 22, 2025
Reply from Two Wheels Empire
Thank you for your kind words! We're delighted to hear that our support team helped you find the right tuning chip and that you’re happy with the product, price, and shipping. We’ll keep working to provide clear instructions and excellent service. Enjoy your tuning experience!
Advertisement
Very good customers Support and…
Very good customers Support and delivery lot faster than expected
January 22, 2025
Reply from Two Wheels Empire
Thank you for your feedback! We're thrilled to hear you had a great experience with our customer support and fast delivery. We’re here if you need anything else!
Reply from Two Wheels Empire
Thank you for your review! We're glad you’re happy with the fast delivery and the product. Your recommendation means a lot to us!
Sam's the man.
I went on to a chat and spoke to Sam who was very helpful in helping me to find the correct part for my bike. Once ordered I was kept well informed of the delivery.
Part now fitted and a little ride and all seems good, I am going out the weekend for a good ride so hopefully all will be good.
January 2, 2025
Reply from Two Wheels Empire
Thank you for sharing your experience! We're thrilled to hear that Sam was able to assist you in finding the right part, and that everything went smoothly with the delivery and installation. We hope you enjoy your ride this weekend! Let us know if you need anything else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.