UBEEQUEE Reviews 

The tracker did not work. I went on the app to track my cat and it told me he was 40 miles away, but my cat was sat next to me. When trying to get a refund for the tracker it took multiple emails and persuasion to actually get my money back. Avoid these fraudsters at all cost!!!

CAVEAT EMPTOR!!!!!! This product wasn't great. I travelled away from my property (2 hour drive) and both of my pets logged on the app as being still at my property, despite being with us the whole time. I made very little use of the devices and they remained forgotten on shelf gathering dust until I noticed the company had billed me recently.

Be extremely wary when signing up for a subscription with this crowd. I was automatically billed at the end of the agreed period, no notification, no invoice, just a charge on an expired bank card!!! The company will not refund despite this questionable and unethical business practice, and I am left disputing this charge with my bank.

The tracker simply does not work. I have had a replacement and it is just as useless. Most of the time the tracking does not work. I have had many email conversations on how to remedy this, I follow the instructions given by customer support, but still it does not work anything like well enough for us to be able to rely on it.

It is also very difficult to charge. Sometimes it charges. Sometimes it doesn’t. My 80 year old Dad becomes very stressed by this and then myself or my sister are constantly going round and trying to resolve it.

I have replaced the watch with an AirTag and have sourced a watch strap specifically designed to insert the AirTag into it. You do have to have an iphone to use it, but it is far more reliable and I am not constantly spending my time trying to remedy issues which are not solveable.

I would advise anyone considering buying one of these to steer clear.

Have now bought 2 trackers with them.
Unfortunately both have had the same issues.
They disconnect from the internet leaving the device unusable, the support suggestions do not work.
They will then suggest sending you another sim which takes days, so your loved one is left vulnerable.
The online support is terrible and at this moment non existent. I’m still waiting for help 24 hours later, having no response to my emails. Nowhere to go other than to cancel my subscription and go with another company,
Pretty disgusted with the treatment I’ve received considering your dealing with vulnerable people and wasted a lot of time and money with them.
With their answer to my review,
At no pint did I say I was “Happy” I did answer the question UBEEQUEE asked if it were a new tracker and I got no response to that or to the second query saying I still required their help, until I put up the Trustpilot review.

FRAUDSTERS!!!!
After 2 years ago having to go through my credit card company to get the transaction refunded they have again taken a subscription despite saying it had been cancelled. Again I'm having to go through the credit card to get a refund - DO NOT USE!!!
(the product was useless as well hence cancelling the subscription in 2021!!)

Warning about subscriptions

Be warned if you set up annual or bi annual subscriptions this company will not send you a nice reminder email about it so you can ensure you still use the product or that you have the money available, they will just take the money with no warning. Want to cancel? Email the helpdesk. What a stupid system designed purely in the hope people forgot or cannot be bothered to sort it out.

Edit after reply from company

My email account (the only one I’ve ever had) is checked every day including my spam so I can delete emails and prevent losing storage space. You may believe you have sent an email, but me and multiple other customers are telling you we are not receiving them. Clearly you need to review your email system as there is a fault somewhere.

The product sounded ideal, but battery life was minimal and the tracking was very inaccurate. Trying to cancel the subscription was a nightmare.

AVOID DO NOT BUY THIS TRACKER, IT DOES NOT WORK, location poor and its no idea where the cat is located, tested it in all conditions and locations for two days and even after following instructions from email still bad, when I asked for a refund they ignore the mail for a while then make conditions for return, like its got to be perfect condition so they can con someone else.

Good when chargeback started.
The person tracker would not connect to internet in Belfast NI. Helpdesk simply repeated instructions for a week, saying they 'reset' the sim card. Asked for return instructions several times, initiated chargeback...and suddenly they were helpful.

DONT BUY! SCAM ALERT 🚨 SCAM ALERT 🚨

After original purchase, they have taken money out of my account every year for 4 years. No emails from them, nothing.

I am going to take this further as this is fraudulent activity.

4 years ago, After we nearly lost our dog I decided to get a tracker collar. Used this a few times but was terrible and was a few miles out sometimes which would be useless if you were trying to find a lost dog. Since then I stopped using it. Only today when i was looking through my statement for something i realised ive been getting charged for 4 years, £71.76!
Again, zero emails, zero contact.

Clearly know what they are doing regarding scamming.

I returned 2 x cat trackers that were absolutely rubbish i live in Ireland and the cats were in China! When they did work the cat was registering 3 miles away when I'm looking at them on the couch. I returned both trackers on 5th of December I still have not recieved a refund. Or any response from the customer support. Avoid avoid AVOID!

The device itself is mediocre. The issue is when you wish to cancel the service. I've been charged again after canceling this service. I'm also unable to speak to anybody at ubq for help and the email assistance is incredibly poor leaving me to go through the bank to reclaim my money again.

Recieved my tracker quite quickly, husband set up the app etc. My cat who has been indoors for 6 months- absolutely loves being outside and up to now Its great to track his movements. Fingers crossed the tracker will be ok. Its a shame that there was no option to pay monthly for the subcription however and I had to pay a lump sum upfront.

Firstly I have never written a review of ANYTHING in my life. This tech is complete rubbish. A waste of time and DO NOT BUY ONE! even the help desk states, up to 24 hrs by chat to come back to you and resolved in 48hrs. The watch shows on the map miles away, and when you turn of the base station, the device goes offline and cannot be found. It simply does not work. When trying to use the SOS function, all you see is device offline. When trying to find the watch, all we get is watch cannot be found, it is currently not in use.
Please people don't waste your money.

This tracker is rubbish it shows an address far away from mine. Not worth the money. Then I returned it unused & they refunded less than half of the total. Disgusting behavior. I got a Refind tracker & this one works well for a fraction of the price & weighs nothing.

Battery life is not good, keep having to recharge the battery almost every day. The GPS tracker is inaccurate either shows location at the wrong address or shows GPS location shows many miles away from actual location. At the moment not worth the price paid nor the one star given

I purchased a 4G pet tracker from Ubeequee through eBay, and both the product and their customer support have been nothing short of a frustrating experience.

Initially, setting up the tracker was a hassle due to mismatched codes. The one on the packaging didn’t work, and I had to rely on a different code printed on the back of the device to connect it.

After a few months, the tracker started to malfunction. It frequently displayed my cat's location miles away from home, sometimes in the middle of a lake or even at sea, while my cat was actually at home or sleeping indoors.

When I contacted customer support, they couldn’t even locate my tracker in their system, implying I might be using a stolen device. After much back and forth explaining the issue with the mismatched codes, they finally acknowledged the problem.

Their advice was to reset the tracker and follow their troubleshooting tips. Despite trying everything they suggested, the tracker’s performance never improved—in fact, it became worse. Now it consistently provides false information, making it completely unreliable.

It’s been over two months since I last time reached out to their support team, and nothing has changed. I’m deeply dissatisfied and plan to cancel the service.

If you're considering buying a tracker, I strongly advise against purchasing from this company. Save yourself the money, time, and frustration.

Absolute rubbish.. Doesn't work. Wrong location given.

Reply:don't lie.. I had 7 day free trial.. It would occasionally give my location then once again return somewhere several miles away.

Shame on you for ripping people off.. It's in the bin as you don't refund returned items.

Stay well clear

I recently bought the 4G tracker for my cat .. and it simply has not worked correctly from the beginning , it is highly inaccurate subsequently , contacted Customer support and explained , but the solutions offered did not work , now the tracker has been lost by my cat and cannot be traced , Customer support are refusing to answer my request for refund , and now not even replying to my requests .. avoid this company .. the tracker was useless and the customer support even worse , not even a contact telephone number so they simply do not answer difficult e mails .. Terrible company

Good and bad.
I paid for a 24hour delivery and it took over 10days.
When it arrived it did not work and I had to spend ages in touch with support to finally get it to work. Why if it was a new unit???
Also it does not turn on or off simply by pressing the button. You have to remote shutdown or the battery drains.
Seem to work ok now but my overall experience was not good