Uber Reviews 

Booked a uber one day in advance and had 20 min. waiting time and then the Uber driver cancelled 2. min. before arrival. Waited then 25 min. for the next Uber and it cancelled again 5 min. before estimatimated arrival. Ended up costing 3 times the price in an ordinary taxi (they were though reliable!).
All the way unreliable and can’t be trusted unless you stand infront of them!
Bye UBER

I booked a Uber about an hour ago I saw on the Uber app that my driver as arrived I tried to call but I was told to use the initials number I registered with, which i didn't know again. I messaged the driver he told me his in B&M and I told him I booked the Uber in ASDA and my location is on. He insisted that I have to come to B&M and I told him I have some bags that I won't be able to that my location is on. I waited for almost 30 minutes this dubious drives didn't show up I have to call a taxi because he didn't allow me to cancel the Uber. At the long run Uber still charged me. This is the second time that this will happend to me . The first time that one followed a wrong route I tried to correct him but he said his following Google at the end and addition £8 was debited from my account. The authority needs to scrutinized the kind of human being the y will allow to work with them.

On November 4, 2025, my wife and I requested a ride through the Uber app, departing from Av. do Imperador, 330, and heading to Rua Monsenhor Bacelar, in Petrópolis, Rio de Janeiro, Brazil.
The driver, Alexandre, license plate LMJ0185, instead of picking us up, started the ride at Rua General Osório, 74, more than 800 meters away from where we were waiting for him, and marked that we disembarked at Rua Teresa, 52, when our destination was Rua Monsenhor Bacelar, in the completely opposite direction.
We had to file a complaint with Uber to get our money back and walk about 2 kilometers, having lost confidence in Uber's services.

No dia 4 de novembro de 2025, eu e minha esposa solicitamos uma corrida pelo aplicativo da Uber, partindo da Av. do Imperador, 330 com destino a Rua Monsenhor Bacelar, em Petrópolis, Rio de Janeiro, Brasil.
O motorista Alexandre, placa LMJ0185, sem vir nos pegar, iniciou a corrida na Rua General Osório, 74, mais de 800 metros de distância do local onde estávamos esperando-o, e marcou que desembarcamos na Rua Teresa, 52, quando nosso destino era a Rua Monsenhor Bacelar, em direção totalmente contrária.
Tivemos que fazer uma reclamação com o Uber para ter nosso dinheiro de volta e caminhar cerca de 2 quilômetros, por ter perdido a confiança nos serviços da Uber.

I do as a driver for uber eats it’s the worst. The customer service agent is not helpful her name is Madhavi, Jai, Hkaur97 she didn’t even help. I got an order 24$Metro for Maverick L for 56 cross st and they said 24$ for whole trip then they give me 7.32$ for which is absurd. The customer fault he lives in London and order to his mother’s home which is not my fault. I kept messages on chat option but he didn’t reply now I got left with 7.32$ for 16 kms travel which is bad. Uber doesn’t help either they just cash on drivers hardworking.

Uber has no support for drivers. It's impossible to contact the support team, there is no option to msg or to call in the app. When you eventually find a number on a different site, that call is automated and tells you to go online.
Uber is becoming a big mafia taking over taxi companies and itself is rubbish.

I pre-booked a trip through Uber 3 Days in advance,only for the Uber taxi to NOT turn up at the required time, they decided to cancel my booking eight minutes after my scheduled time.. be careful when booking because they take the payment first and could change things afterwards, leaving you with problems

I am extremely disappointed with how Uber handled the suspension of my driver account. The decision was made without any proper investigation or even giving me a chance to explain my side of the story. As someone with years of experience in customer service and a clean driving record, I felt completely humiliated by the abrupt and unilateral closure of my account.

What’s worse, the suspension came right after I completed a ride with a payment issue that I had already flagged and attempted to resolve. Instead of following up or allowing me to clarify the situation, Uber rushed to deactivate my account—making it impossible for me to receive the payment I rightfully earned.

I have always been honest and transparent in my work, and I remain open to providing full details about the incident in question. But I was never given that opportunity. The lack of communication and fairness in this process is unacceptable, and it reflects poorly on how Uber treats its drivers.

This experience has left me feeling disrespected and discarded, despite my commitment to providing safe and reliable service. I hope Uber reconsiders how they handle such matters and starts treating drivers with the dignity and due process they deserve.

Unrecognized transaction by a credit card through a third party (PayPal or google pay, etc.) made in Brazil with a specific amount and date and detailed hour.
Uber just says they cannot find the trip (hard to see how with the amount and specific hour (up to the second).
Not helpful.