Just visited your Craigavon store, with a simple enquiry that turned into a marvellous customer experience. Staff member Katie was instantly warm and welcoming, full of helpful information, and eventu... See more
Company replied
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See what reviewers are saying
Had an issue with my iPhone XS Max which apparently wasn't covered by warranty according to apple who quoted me £195 for repair. I tried a couple of repair guys on Facebook who said they didn't have t... See more
Zero goodwill available from this company. Bought ear pods and returned 5 minutes later with the box unopened as had changed my mind! I was told in no uncertain terms that I would NOT be getting a ref... See more
Had a screen protector fitted to a Huawei P20 pro at Abbey centre the following day it had a halo effect around the edge. I returned that day to show staff to which they said that is normal on tha... See more
Company details
Information provided by various external sources
Uberfone provide a professional phone repair service, as well as supply accessories for mobile phones. We have 9 stores located throughout Northern Ireland, in Belfast, Ballymena, Bangor, Craigavon, Newry and Derry/Londonderry.
Contact info
206 City Business Park, BT17 9HY, Dunmurry, United Kingdom
- 028 9060 4444
- info@uberfone.co.uk
- www.uberfone.co.uk
2.7
Poor
24 reviews
Hasn’t replied to negative reviews
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terrible customer service would not…
terrible customer service would not recommend
March 11, 2020
Unprompted review
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I have to say the team in Uberfone are…
I have to say the team in Uberfone are fantastic. I dropped my phone and they were able to retrieve all the information from it. Very thankful for their services and would highly recommend.
June 16, 2019
Unprompted review
Claim they don't "do refunds" for faulty goods or services.!
Had a screen protector fitted to a Huawei P20 pro at Abbey centre the following day it had a halo effect around the edge. I returned that day to show staff to which they said that is normal on that phone.
I left to ask others was that normal on this phone & the feedback was clear no protector was fitted Badly. Following a number of visits to the store they keep saying they order a new one to fit but it had not arrived .
I finally asked for a refund today and told they don't do refunds.
After telling the gentleman who was qouting T&C's I explained I was an ex retail manger and item was fitted poorly so not fit. The other agreed to phone Area manager at which point I was given a refund. In this day and age retail is tough enough without employees putting customers of coming back.
Which I will not back at Abbey centre due to this poor service.
September 20, 2018
Unprompted review
Uberfone do not honour their …
Uberfone do not honour their warranties.
They pretend there is additional damage and try to rebill you for work that the warranty covers
November 24, 2017
Unprompted review
Reply from Uberfone
Hi Philip, apologies that no has replied to you in relation to this matter. We have not monitored the account until now.
We are sorry that you had a disappointing experience in relation to your repair. We would like to learn from this and improve on our customer service and products.
If this issue remains unresolved could you please contact us on info@uberfone.co.uk so that we can investiagte the issue further.
Many thanks
Uberfone
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