uCheck Reviews 

Lisa Palmer was very patient and well experienced to guide me through until I was able to log into the system again after 17months.

Very good customers service . Lisa was very friendly and help me with my request

Katie was very helpful in identifying my issue and resolving it quickly with great communication and instructions

☀️ Debra ☀️ gave exception, warm and informed custoner service - thank you very much

At the point I couldn't work out how to progress my issue I was immediately transferred to a live agent - Nick. He was exceptionally efficient in helping me and resolved my issue quickly. So far I have used the virtual assistant quite frequently as I am new to the service and it has always helped me quickly

I needed to get in touch with UCheck about a refund to my account and 🌷 Jean 🌷got back to me less than an hour after I sent the request to tell me the money had been refunded and would be back on my card in 7-10 days. You can't really ask for a quicker response than that. Jean was incredibly helpful and I can't thank her enough.

Jan at Ucheck provided a very good service.However this is not always the case from the staff at Ucheck - I didn't feel it was fair to lower the score for Jan due to another colleagues failure to complete the full service. Jan received and set up one organisation as a sub-group and replied within the day. Another application had been submitted almost a week before and we had not received confirmation that this had been set up with the reference number but Jan was able to find this and let me know the reference. Jan has also informed me that we will receive a refund of the charge that was double what it should have been. Well done Jan.

Jan made the process a lot easier and was very responsive if i had any trouble - a very good service

I received a great service by Miss Sharna.
With her quick response and friendly support, I found it easy and helpful to finish my request.
So thank you for your services.

I received clear and comprehensive advice with comprehensive detail. Thank you Alexandra.

Debra was really helpful in getting me set up today on two separate issues I was having. Quick, polite and efficient.

Jan has been extremely helpful and friendly, whist setting up my account, she's always got back to me really quickly!

Having not being able to get through previously, on this final attempt I have been very impressed with the speed of the customer service and actioning my need.

Great service, with prompt response and assistance while maintaining the integrity of the company by asking the right questions to ensure eligibility. Jan was great.

Submitted a question which answered fully very quickly by Molly great service

Huge thank you to Jenna for her incredible support! She was exceptionally professional, kind, and proactive when helping me resolve my pending enhanced DBS check.

She treated my query as a priority and stayed on top of it until everything was completely sorted out. People with her dedication and genuine care are rare to come by.

She is a massive asset to your company, and I hope she gets recognized for the wonderful work she does.

James has helped me with a few queries now and is always super helpful and friendly. If he can't fix the issue himself, he will always escalate it and get it sorted, and keep me informed.

Molly was super helpful and really knowledgeable. She took the time to answer all my questions, explained everything clearly, and made the whole experience easy.

The DBS checks are done well. The customer support for people administering the checks is far too reliant on AI robot information helpline and it takes ages and ages and ages before the robot finally gives up and allows a human being to take over. A simple 5 minute phone call with James solved my problem after 30 minutes of chatbot unhelpfulness. Well done James. Ucheck - use humans instead of robots!