uCheck Reviews 

9,071
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 778 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, friendly, and remarkably quick to respond when resolving various account issues. People consistently highlight that the digital platform makes completing background checks and navigating complex application forms remarkably straightforward, smooth, and entirely stress-free. Some reviewers were not happy with occasional inconsistencies in customer service quality and experienced notable difficulties regarding the account access process. A small number of consumers also mentioned experiencing frustrating communication delays and additional challenges when dealing with specific background check verification requirements.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptionally quick and efficient support when... See more

Customer service

People report positive experiences with customer service, highlighting fast and efficient support from... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the team for providing prompt... See more

Service

Consumers find service to be exceptionally positive, praising the quick and efficient responses provided by... See more

User experience

Customers had positive experiences with user_experience, highlighting the speed and ease of achieving their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We use ucheck for our DBS checks for volunteers to our charity. I had a query regarding a couple of volunteer DBS checks and contacted the helpline. Debra Davies responded immediately and quickly p... See more

Rated 5 out of 5 stars

Lisa talked me through the uCheck web site application form in a clear and concise way. Clearly she knows the system well, very competently pointing me to areas on each page needed for the applicatio... See more

Rated 5 out of 5 stars

Made contact with UCheck to query my application. Jean was incredibly helpful, professional and very quick in responding. Made what could have been a stressful process very easy to progress. Jean... See more

Rated 5 out of 5 stars

Ceri was outstanding In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. N... See more


Company details

  1. License Bureau

Written by the company

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 80,000 Organisations currently registered and benefitting from the uCheck service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(9,071)

761 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was so easy to use the help system…

It was so easy to use the help system with uCheck. The operator that chatted with me was called Jan and she gave me clear instructions so that I could make the necessary adjustments to our system. So quick and much easier than listening to the music in a telephone hold queue !

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have worked in the Healthcare…

I have worked in the Healthcare industry for over 18 years and have used many companies for my DBS applications, Ucheck is by far the best one i have worked with. The turnaround time is very quick, they have excellent communication, all the staff are very helpful especially Jean Davies who i just got off the phone with, and the system is very user friendly. I wish i found them sooner.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Such a smooth process used for years

Such a smooth process, any issues are resolved over the online chat. We've used ucheck for all our DBS checks over the past few years and had such great service. Special Thanks to Jan who helped over the online chat and approved the application and helped me complete the forms.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond the call of duty

We have recently registered with uCheck to obtain enhanced DBS checks for our volunteers. We will be compleeting our first application this weekend for one of our volunteers who lives over 30 miles away. I thought it would be a good idea to go through the 6 page application form in advance to ascertain exactly what information our volunteer needed to have with her to enable us to complete the DBS application. I found you could not scroll through the form without populating all the required fields so I phoned uCheck to get them to email me a blank form. The agent who took my call, James Dawe, explained they do not have a blank form but that I could complete a dummy form and as long as we didn't press the send button on page 6 we would not be charged the application fee. I explained that this would be quite time consuming and to my surprise, James offered to prepare one for me and email it through which he did. This proved very helpful and also gives James a blank to send to other clients wanting to see in advance what information is needed. Thank you James for a great service.

June 5, 2026
Unprompted review

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