uCheck Reviews 

I requested some support, and Jan was incredibly helpful. Delivering exactly what I needed promptly and with great professionalism.

Sharna on the live chat was really helpful and timely with answering my queries, she is an amazing asset to the customer support team and deserves an amazing shoutout and recognition

Really good, efficient business. Good responses. I had a great experience with this business. They are highly efficient and always respond promptly to inquiries. Their customer service team is knowledgeable and friendly, making the entire process smooth and hassle-free. I appreciate their attention to detail and commitment to meeting customer needs. I would definitely recommend them to anyone looking for reliable and effective service!

The issue was linked to an error made by uCheck when allocating funds to an online wallet.
After a lengthy session on the online chat, I was asked to send an email to their finance department. At that point, I asked to be put through to a supervisor.
Ben did listen to the issue, take on board that it was caused by an error on their part and work to correct it. He also agreed to a suggestion we made to avoid such errors occurring again.
I have given only 3 stars because it took well over an hour of my working day to sort out. However, it would have been much lower if I hadn't encountered a positive and helpful approach which did lead to a solution.

My email enquiry was answered within minutes of sending by Jan, who responded and sorted with no problem fairly instantly

Katie was very friendly, efficient, and knowledgeable

I applied for my enhanced dbs check with UCheck. Sharna kindly talked me through everything; her responses were very prompt and she was very patient. Everything was sorted much quicker than I expected. Thank you Sharna and UCheck!

Excellent Customer Service.
From creating the account to starting the applications and submitting. Everyone I have spoken to at UCheck has been extremely helpful and knowlegeable. I have spoken to x2 Olivers, a Charlotte and a Lynette, all of whom have excelled in their customer service skills. I have been walked through the process with confidence and find the website very user friendly. Would 100% recommend to any employer that needs to get these checks done.
Thank you to all involved.

Jean was absolutely lovely and incredibly helpful while setting up 3 new users for us. She made the whole process smooth, straightforward, and stress-free, answering all my questions with patience and professionalism. Really appreciated her friendly attitude and efficient support — thank you, Jean!

Jan was a massive help. Excellent support.

Good and quick response

The team are always quick to get back to me and help me through the process quickly. Special thanks to Jan for her support today

Great, quick help today during our new PVG Process

Extremely helpful and friendly staff. Sharna was so kind (I’m setting up as a sole trader and didn’t quite know what I needed to complete) and gave me clear information and quick replies. Very much appreciated - thank you.

Jan was very helpful and got my issue resolved quickly. Thank you

I have dealt with uCheck a lot over the years, and have communicated with lots of different members of staff, some experiences good and some not so good. However, today I spoke with Lynette who was wonderful. I was chasing up a DBS that was still being processed by the Police despite the check being submitted over 60 days ago. She explained things to me clearly, and explained what I needed to do and the time frame that I was looking at as we were in desperate need of this DBS certificate. She escalated the issue whilst she was on the phone with me, and emailed me shortly afterwards with everything we had discussed in writing. A member of uCheck staff had told me last week when I phoned that the escalation would happen automatically after 60 days, but clearly that had not happened. Thank goodness that I phoned and spoke with Lynette as she provided me with reassurance and kick-started the investigation into the DBS's status. Some members of staff who provide excellent customer service, need a shout out sometimes. Thankyou.

Very helpful

I was struggling to get my head around things, it wasn't going as fast as I wanted and I was getting frustrated, I selected some incorrect choices on a form and thought I mucked it all up!
Along came Becca via email, 5 or 6 emails always polite and friendly and very prompt replies, it all got sorted Thanks Becca

Rebecca was a massive help, im not great with tech so she was great support and helped to get the DBS done as smooth and quick as possible. 5 🌟 for sure.

Medicana are a new client at UCHECK and Oliver Kipling and Martin Harris have been exceptionally helpful in guiding me through the process and answering any questions that I have. I have used this service before with another private healthcare provider which is why I wanted to use it again. Martin has been very patient and guided me through and I would definitely want to contact him again if I needed advice.