Ukminibushire Reviews 

426
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally friendly, polite, and fully accommodating throughout their entire journeys. Passengers also mention that booking agents are extremely helpful, and that drivers consistently arrive on time with clean, comfortable vehicles. Some reviewers were not happy with communication issues and unexpected vehicle discrepancies before their trips. Consumers noted that late notices regarding vehicle changes or poor responses from support caused unnecessary stress prior to important events. A few individuals experienced difficulties reaching support when trying to resolve sudden booking problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting punctual, friendly, and accommodating drivers as... See more

Service

Customers consistently note positive experiences with service, highlighting punctual drivers and clean... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting that it is easy and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting punctual arrivals and friendly... See more

Customer service

Consumers find customer service experiences to be mixed, with starkly contrasting opinions. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic. The driver arrived perfectl... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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4.5

All reviews

(426)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication throughout and very…

Great communication throughout and very helpful customer service.

The drivers arrived on time and were ready to go. On the way back the driver kindly provided water and let us choose the music for the drive back.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Travelled to Gatwick

Travelled to Gatwick, driver text the previous day to confirm the details he had
Turned up on time, and got to Gatwick, with driver helping with luggage
Thank you

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good and reliable transport to the…

Good and reliable transport to the airport for 8 blokes and their golf bags. It wasn’t the most luxurious but it was comfortable enough, great friendly driver and very reasonably priced - would use again.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Funeral

Safe, comfortable and clean, the coach driver was there on time and took the guests to our reception venue quickly. We would definitely use this company again, albeit hopefully in happier circumstances.

October 11, 2024
Unprompted review
Rated 4 out of 5 stars

Highly recommended This is the first time I have used…

This is the first time I have used ukminibushire and found them to be an excellent service.
I received a message from the driver first thing in the morning to confirm his arrival time.
Great driver, very pleasant, he interacted with all the passengers and helped us on and off the bus.
My only criticism is that the seats could have been brushed down to clear them of small bits of debris from previous passengers.
Would I use them again? YES.
Great service, reasonable prices.

September 25, 2024
Unprompted review
Rated 4 out of 5 stars

Good contact, bad bus driver

The contact and preparations with Sharon went very good. She's very responsive and flexible. The problem was with the bus driver for the return who did not know where to go and got lost. We almost miss the Eurostar back to the Netherlands. Please, make sure that the driver knows where he needs to go before you start the journey!

October 3, 2024
Unprompted review
Rated 4 out of 5 stars

Transfer wedding party to Church and back again…

Booked a minibus to transfer wedding party from the venue to the church and back again.
Venue was very remote with absolutely no mobile signal so needed driver information before I arrived at the venue!
This information did not arrive until 24 hours before the trip!

Driver very nice and good journey BUT took the long way round and we arrived AFTER the bride!!
Return journey much quicker and obviously the route that should have taken before the wedding!

Maybe if the driver had more time to research his journey he would have worked that out for himself?!

Good communication from the outset but lack of understanding about venue and my frustrations re lack of driver information gives them 4/5!

September 28, 2024
Unprompted review
Rated 1 out of 5 stars

Alls well that ends well

We received an email to cancel our minibus the day/evening before it was due to arrive, we had made the mistake of booking with this company before reading the reviews (trip adviser), we decided to book with another company ( local and excellent reviews) on the pretence that ukminibus would cancel as history showed they probably would,which they did, I thank them for the refund of £250, but would not use them again , could of been a disaster for my wife's 60th birhday trip.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

I booked a minibus to take 14 children from Woking Station to Guildford Spectrum Leisure Centre for my daughter's 9th birthday party.

On arrival at Woking I called the driver who told me he was running late. He didn't call me to tell me this, I had to call him.

We had travelled on a bus and 2 trains to get there already and had a booking in the Leisure Centre at a certain time that it felt unfair on the children to be late for given they only get 90 minutes in the pool.

We ended up having to get two large taxis from outside the station instead of waiting for the minibus we had paid for.

When I had a a conversation with the office to explain that we had had to leave under our own steam, I was told that 'there was a problem with my logistics' and that 'I didn't understand the amount of traffic there was in Woking because I lived in London',

Very poor service. We paid £300 for a return journey and only used it one way. No apology was offered.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Driver picked us up after a wedding at a remote location, on time and got us all back to Bristol happy! Book was easy and there was a nice customer service call the day before to confirm the booking. Would book again.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

We recently Excellent Service for Our Community Eventhired a bus from [Company…

We recently hired a bus from UK mini bus hire to transport members of our community from London to Northampton for a special event, and we couldn’t be more pleased with their service.

From the moment we booked, the communication was clear, and their team was incredibly professional. The bus arrived right on time, and the driver was courteous, friendly, and highly experienced. Everyone felt safe and comfortable throughout the journey.

The bus itself was clean, spacious, and well-maintained, making the long journey enjoyable for everyone. We were especially impressed by how smoothly everything went, which allowed us to focus on the event without worrying about transport logistics.

We highly recommend UK mini bus hire to anyone looking for reliable, professional, and friendly transport services. Thank you for making our day stress-free and memorable!

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Quaggy Diners Day Out at the Seaside

The driver Dave, was most accommodating and friendly. The minibus was clean and comfortable. Edward, who was my contact at the company was most helpful and swift to respond to emails. The price was lower than other hire companies.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, thank you

Excellent service. We used Guildford Minibus hire for around 20 people after our wedding and they arrived nice and early and the driver didn't once get impatient rounding everyone up at midnight! I would definitely use them again. Thank you

August 3, 2024
Unprompted review

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