Ukminibushire Reviews 

426
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally friendly, polite, and fully accommodating throughout their entire journeys. Passengers also mention that booking agents are extremely helpful, and that drivers consistently arrive on time with clean, comfortable vehicles. Some reviewers were not happy with communication issues and unexpected vehicle discrepancies before their trips. Consumers noted that late notices regarding vehicle changes or poor responses from support caused unnecessary stress prior to important events. A few individuals experienced difficulties reaching support when trying to resolve sudden booking problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting punctual, friendly, and accommodating drivers as... See more

Service

Customers consistently note positive experiences with service, highlighting punctual drivers and clean... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting that it is easy and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting punctual arrivals and friendly... See more

Customer service

Consumers find customer service experiences to be mixed, with starkly contrasting opinions. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic. The driver arrived perfectl... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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4.5

All reviews

(426)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Our driver was a very good and safe

Our driver was a very good and safe driver. He didn't flinch at some of the chat or exuberance in the back. We all felt very safe throughout our journeys. It was unfortunate he was late arriving, but we did just about manage to arrive at our destination on time.

November 26, 2025
Unprompted review
Rated 4 out of 5 stars

Prompt & Reliable

Timings to schedule and prompt collection/return for 16 of us. Really appreciated everything running to time. Thank you!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Driver and 8 x seater for the Rugby

We hired a driver/bus to take us to and from Twickenham, for the Rugby. They turned up on time and collected us at the same time. Getting out of Twickenham, after a game, is a nightmare but the driver made it really easy. A good price too, will use them again. Thank you.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Michelle the booking agent was brilliant to deal with, driver was there on time and and was great with us, would 100% use this company again.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10
Communication amazing, driver there 10 minutes before pickup
Can’t fault in anyway

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible and unsafe experience – completely unprofessional

If you value safety, respect, and reliability — stay far away.

We visited London with sixteen high school students from Sweden and booked a bus with this company. Unfortunately, it turned out to be one of the worst transport experiences we’ve ever had.

Before our trip, we clearly communicated multiple times via email the exact number of passengers and luggage. The company then requested additional payment, which we paid. Despite this, they sent a smaller bus than agreed upon.

Our students were forced to carry their suitcases on their laps during the entire ride — not only extremely uncomfortable, but also unsafe.

For our return trip, we were told they would fix the issue and send a larger vehicle. Yet again, the same small bus arrived, and the driver demanded an extra £20 in cash before letting us board.

This company showed zero responsibility, poor communication, and complete disregard for safety. As a school traveling with minors, we were shocked by the unprofessional behavior.

We’ve organized many student trips across Europe, and this was by far the most disappointing and stressful experience we’ve had.

I strongly advise others — especially schools or group travelers — to avoid this company.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

We recently used UK Mini Bus Hire for a…

We recently used UK Mini Bus Hire for a company tour to visit multiple buildings, and the experience was fantastic. The service was professional, punctual, and very accommodating throughout the day.

A special mention to Edward, who was incredibly helpful in answering all my queries and making adjustments to suit our schedule. His communication and flexibility made the planning process smooth and stress-free.

We’ll definitely be using UK Mini Bus Hire again for future company events. Highly recommended!

September 22, 2025
Unprompted review
Rated 3 out of 5 stars

London to Cambridge event minibus hire

We were given the name of our driver quite late (day before), who then gave us another number for the real driver. It caused a little bit of stress as this was booked several weeks in advance. The minibus driver also kept asking the coordinator for payment in cash when we had already paid the full invoice. We are a charity so it's not possible to pay in cash as all payments have to be authorised and paid by the Treasurer. Poor communication all round so perhaps not the best overall experience.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Really great find

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout and Steve the driver was excellent. All in all highly recommended well worth contacting.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Punctual and professional

The team made our trip absolutely straightforward, from the initial organisation to the journey home. Everything was perfectly punctual, friendly, and professional throughout.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Corporate Event Transfer

We used UK Minibus Hire to book a transfer for a Corporate event.
The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficiently.

On the day of pick up, our driver arrived on site with plenty of time to spare. He was very friendly and the minibus itself was clean and felt quite luxurious!

We will be using UK Minibus Hire again, we highly recommend them.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

We hired a minibus for our journey to…


We hired a minibus for our journey to Wales and everything was excellent. Booking was quick and easy, the price was very reasonable, and the driver was courteous and professional throughout. We’ll certainly use this company again and highly recommend them!

August 22, 2025
Unprompted review

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