Ukminibushire Reviews 

426
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, highly professional, and punctual drivers who consistently ensure extremely comfortable and smooth journeys for everyone on board. People also find the entire booking process remarkably straightforward and truly appreciate the helpful support team assisting with all individual trip arrangements. However, some people mentioned occasional issues with customer service, including poor communication leading up to the trip and incorrect vehicle types provided for larger groups. A few customers also experienced unexpected arrival delays or unhelpful responses from the office when trying to resolve urgent booking problems before departure.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting punctual, friendly, and accommodating drivers as... See more

Service

Customers consistently note positive experiences with service, highlighting punctual drivers and clean... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting that it is easy and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting punctual arrivals and friendly... See more

Customer service

Consumers find customer service experiences to be mixed, with starkly contrasting opinions. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic. The driver arrived perfectl... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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4.5

All reviews

(426)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

We used Ukminibushire for the Gold Cup…

We used Ukminibushire for the Gold Cup Day at Cheltenham, the company were easy to deal with and reassured us of any concerns we had prior to the trip. On the day the driver was local and had a good knowledge of the local roads meaning we could avoid some of the chaos. We will be using them again and would highly recommend.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good value and quality!

The booking system was easy and call operators were always helpful - especially Michelle.

Dave the driver was a great chap and was helpful and attentive throughout the day. Would recommend and use again.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Fast service

The team at ukminibushire are extremely fast replying and highly efficient. I do sense some competition between colleagues there which can feel a little bit 'awkward' from the customer position, but cannot knock their speed overall.
I have used ukminibushire twice for the same type of vehicle and there was differing quality between the buses we received. I guess they use various suppliers. Buses have been decent overall though.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The communication from the team prior to the event was superb. Always on hand to ensure the correct information is shared. On the day of the event the minibus was prompt and allowed for an easy departure.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Driver was very good

Driver was very good, efficient and on time and no dramas whatsoever. I would definitely recommend this company for your minibus hire. We continue to use them for all our sporting events.

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Good driver … poor communication from the booking team

The driver was friendly, accommodating to our needs and on time. The vehicle was clean and driven well.

Unfortunately the communication with the booking team (Edward) was far from good, not only did I have to both call and email prior and on the day of travel to get drivers details (which were incorrect when received) there was no proactive customer service (except to ask for a review).

This is a shame as the actual service did what we wanted …

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Cambridge - London Return

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrived at Twickenham and he left to go and find a spot, where he waited for us to finish and then collected us at 7pm from a requested pickup spot to take us back home! Great travel and would highly recommend!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Great service from Sharon, really responsive and helpful. This is the second time we've used the service and would recommend.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

HERA Christmas Party

Our driver, Khalid, was absolutely brilliant! He drove us to our venue in horrific weather, on very challenging roads and still let us have a lot of fun

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic.

The driver arrived perfectly on time, the minibus was spotless and very comfortable. After the game the kids came back a bit muddy, but the driver was incredibly understanding and friendly.

The driving was very smooth and careful, which gave us a lot of peace of mind, especially with children on board.

Highly professional service from start to finish — we would definitely use this company again and strongly recommend them to anyone looking for reliable and high-quality transport.

⭐⭐⭐⭐⭐

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend UK Mini Bus Hire

Would recommend UK Mini Bus Hire. The booking process was easy to navigate and we were provided with a telephone number of the driver on the day. The drivers for our event communicated well and were very polite. Thank you!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We used the bus for a residential trip. The Company were very organised and had great communication throughout. The driver (Patrick) was early, happy to accommodate the group and was polite throughout our journey. We will be using again :)

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Friendly, accommodating driver, arrived on time, coach clean. Booking process straightforward & communication great. Would happily book again.

November 29, 2025
Unprompted review

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