Ukminibushire Reviews 

426
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, highly professional, and punctual drivers who consistently ensure extremely comfortable and smooth journeys for everyone on board. People also find the entire booking process remarkably straightforward and truly appreciate the helpful support team assisting with all individual trip arrangements. However, some people mentioned occasional issues with customer service, including poor communication leading up to the trip and incorrect vehicle types provided for larger groups. A few customers also experienced unexpected arrival delays or unhelpful responses from the office when trying to resolve urgent booking problems before departure.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting punctual, friendly, and accommodating drivers as... See more

Service

Customers consistently note positive experiences with service, highlighting punctual drivers and clean... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting that it is easy and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting punctual arrivals and friendly... See more

Customer service

Consumers find customer service experiences to be mixed, with starkly contrasting opinions. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic. The driver arrived perfectl... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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4.5

All reviews

(426)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

ukninibushire provided a very professional service

ukninibushire provided a very professional service right from the booking service. They were very helpful and responsive to our changing needs. On the day the driver contacted us to confirm details and texted on his arrival. The mini bus arrived dead on time and was spotlessly clean. The driver was very professional. A perfect service.

May 11, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing - not value for money

Although a nice enough man, I consider the driver to be really quite unprofessional in more ways than one.

He turned up in bleached and marked shorts, T shirt & a gilet. There is comfortable & then there is scruffy.

He took and made several phone calls on both of the journeys, to and from the airport, several times taking both hands off the wheel to do so.

He dropped the phone in the cab, and on the way back he even took a wrong turn off a roundabout because he was talking instead of concentrating on his driving. It was not until we all shouted that he had to turn round and get back on track

Luckily, my husband is a long retired Police Inspector, or he may well have said/done something.

We were just grateful to get home, to be honest.

Having spent £1,100 on the hire I had hoped for a higher standard of service to have been provided.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

A clean vehicle and friendly driver.

A clean well presented vehicle, driven by a smart, friendly driver collected our party of 11 people. Both pick-up and collection were bang on time. If needed again, these will be my first port of call to check availability.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service great communication…

Brilliant service great communication from the drives an nothing was to much even tho we had to change pickup time by an hour which wasn't a problem at all would definitely recommend an will definitely b using again for our next drip next month

April 5, 2025
Unprompted review
Rated 3 out of 5 stars

16 seater minibus

This was my first time using uk mini bus hire. I found the customer service from the office to be poor. After booking and paying my deposit I received no confirmation and no receipt and had to chase this. This led me to look into reviews and found a number of negative reviews. I began to panic as I had booked this for a special family occasion and didn’t want to be out of pocket or without transport, but the office team did nothing to reassure me, only a short sharp response from the manager when I asked him to call me, saying speak to the person you booked it with.
The bus did turn up, and the driver was great, I couldn’t fault him. Although the details he had been given from the office were wrong.
I have given a neutral 3 stars purely for the driver. I would not recommended uk mini bus hire as a company!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

16 Seater Minibus Experience

Customer support was excellent and addressed all queries raised in a timely manner. We hired a 16 seater minibus (with driver) for a day.

Inside the minibus was a basic (no frills) design and comfort. It was tight for adults (limited leg room and width of seats) but teens were fine.

While driver arrived later than planned, pretty good approachable driver for the day journey.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, on time & flexible!!

We used this company to travel to Hereford Race Course and they were brilliant throughout.

Edward was very responsive and helpful throughout the booking process and the driver on the day was really friendly and allowed us to move the pick up time earlier on the day without any stress!

Will definitely look to use them going forward

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. There was a mistake in the driver's telephone for returning but perfectly resolved. We will be in touch for next transfers in UK.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dublin Rugby Trip

Our trip to Dublin for the Rugby on Saturday was a great success thanks to UKMinibushire. The luxury bus was very clean and a super set up for 9 guests. The driver couldn’t have done more for us in terms of pick up and drop off. Thanks BDONI.

February 1, 2025
Unprompted review

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