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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and quick responses, often highlighting specific individuals for their outstanding support and dedication. People frequently commend the excellent quality of the products, describing them as durable, professional, and exactly what they needed. The service, including customer care and order processing, is consistently described as efficient, reliable, and outstanding, with many appreciating the fast delivery and careful packaging. However, some customers were dissatisfied with the product quality, specifically mentioning that certain 3mm stands were fragile and broke easily. A few other people also felt that the approval process for prints was unclear, causing delays.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, efficient, and... See more

Product

Consumers generally express satisfaction with the product quality, often highlighting its durability,... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers frequently highlight the... See more

Order

Reviewers mention positive feedback about their ordering experience. Many customers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

The UK POS team has been a genuine helper throughout the process of getting our plaques manufactured. Georgia, in particular, is always available, very helpful and professional. The final finish... See more

Rated 5 out of 5 stars

The display units we bought are great - they look really professional and will make our work really stand out. The 5 stars however are mainly for the staff at UK POS. From the purchasing team wh... See more

Company replied

Rated 5 out of 5 stars

I originally asked for help to create the correct product to display my sign. Christina was extremely quick in reaching out to me & was very knowledgeable about the products UK POS sell. During our co... See more

Company replied

Rated 5 out of 5 stars

I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... See more


Company details

  1. Manufacturer

Information provided by various external sources

UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very helpful

James was very helpful - I made a small mistake on the order and he rang up to check it. Once rectify he put it through and it arrived a lot quicker than I expected. Very good from start to finish, I will definitely use again.

February 13, 2020
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,

UK POS

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Rated 5 out of 5 stars

STUNNING OUTSTANDING COMPANY 2ND TO NONE IN THE UK

FEB 11TH 2020
Once again you guys are simply amazing what can I say!!! {again!}
Ordered last night at 5pm!!! All the way down here in sunny Bournemouth, a parcel has now just arrived!!!!
How do you offer such exemplary service there way and beyond any other company in the UK!? Simply outstanding and second to none!
Will yet again be buying from you! Please let your management know they have a superb company;
Kind Regards Dave Burningham

February 11, 2020
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,

UK POS

Rated 5 out of 5 stars

5 star service and product

I contacted UK POS on Wednesday, explaining that I need a 4" branded acrylic door sign made up and delivered to Ireland by the following Wednesday. Turnaround is usually longer, of course.
Wow, did they deliver!! The order process was swift and easy, art work upload easy and the staff that I had contact with were so helpful.
Best of all the order was delivered two days early, on Monday.
Door sign looks great to boot. 5 Stars from me!!

February 11, 2020
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,

UK POS

Rated 1 out of 5 stars

What a joke of a company

What a joke of a company. I'm in the trade and needed A1 acrylic panels urgently as my usual supplier was OOS. I ordered x 6 and waited for delivery. I took the box with the panels direct to site and opened it only to find that x 4 of the panels had been delivered smashed. I contacted them and to their credit they apologised and said they would send the replacements out. This of course meant me having to return to the site a 120 mile round trip the next day. On opening the replacement box x 2 of the 4 replacements were smashed. I spoke with their management team and was told that on CCTV in their packing warehouse it was seen that the box was not properly packed for which they apologised and said they would send yet another x 2 replacement panels. In short, instead of having to visit site once, I had to visit the site 3 times. When I asked for compensation for their admitted errors of packing, they hid behind some clause in their supply which not having seen it probably states, CONSEQUENTIAL LOSS: 'if we **** up, its at your expense and we will not even try to correct our mistake.' not even a gesture, even though we admit that its our mistake.

Joke company.

January 28, 2020
Unprompted review
UK POS logo

Reply from UK POS

Hi There,

Many thanks for your feedback.

This has been passed over to our management team along with your previous communications regarding the issues you have reported.

Kindest Regards,

UK POS.

Rated 5 out of 5 stars

Excellent service and a great product!

January 23, 2020
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,

UK POS

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Rated 5 out of 5 stars

Review

Excellent service

January 14, 2020
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,
UK POS

Rated 5 out of 5 stars

A good product and fast delivery

December 4, 2019
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,
UK POS

Rated 5 out of 5 stars

Great service

Great service! Quick and happy to help.
Thanks guys!

December 4, 2019
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,
UK POS

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Rated 1 out of 5 stars

Product turned up damaged

Product turned up damaged. Company refuse to acknowledge damage was their fault. Even though photos clearly show damage was caused pre packaging. Slow response and general disinterest in the problem.

October 3, 2019
Unprompted review
UK POS logo

Reply from UK POS

Dear Robin,

Thank you for your valued feedback.

We are sorry to hear about the issues with your recent order. Our customer service team have been in regular communication with yourself regarding this issue which we are investigating. We will be back in contact directly with you to discuss.

Kindest regards
UK POS

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Rated 5 out of 5 stars

More than meets the eye

I have a lot of time for UK POS. They have a wide range of well priced products in stock for quick delivery, knowledgeable and helpful staff and can do a lot more in terms of bespoke products than you would expect.

August 14, 2019
Unprompted review
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Rated 1 out of 5 stars

The products and the delivery were fine…

The products and the delivery were fine and of good quality so for that I would give at least 4 stars however I am disappointed in the service received to return some items given the money we spent with this company. This would not make me want to use them again.

June 26, 2019
Unprompted review
UK POS logo

Reply from UK POS

Dear Jenni,

Thank you for your valued feedback.

We are pleased to hear that you are happy with the delivery and the quality of the products you received however we sincerely apologise that you are not happy with the service you received regarding a return.

If you could please contact us directly with your order number on 0161 431 4400 or sales@ukpos.com we will be able to investigate this issue for you.

Kind Regards
UK POS

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