The UK POS team has been a genuine helper throughout the process of getting our plaques manufactured. Georgia, in particular, is always available, very helpful and professional. The final finish... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The display units we bought are great - they look really professional and will make our work really stand out. The 5 stars however are mainly for the staff at UK POS. From the purchasing team wh... See more
Company replied
I originally asked for help to create the correct product to display my sign. Christina was extremely quick in reaching out to me & was very knowledgeable about the products UK POS sell. During our co... See more
Company replied
I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... See more
Company details
Information provided by various external sources
UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions
Contact info
Horsfield Way, SK6 2TD, Bredbury, United Kingdom
- www.ukpos.com
4.8
Excellent
213 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jenny was incredibly helpful all the…
Jenny was incredibly helpful all the way through the process. She was very responsive, friendly and knowledgeable. She is an incredible asset to your company.
November 13, 2024
Unprompted review
Reply from UK POS
Hi Annika
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
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Delivery charge needs reassessing
Range of products good and delivery times fine. The issue I have is the delivery charge. Minimum order for free delivery is £150. I just wanted to order a small pack of chalkboard panels & pen, which could easily be stuffed in an envelope and sent for the price of a second class/first class stamp. Instead, there's a flat rate for delivery of £11.40. It's ludicrous. I'm not aware of any other company that charges the same for a package weighing 200g as one that's 20kg. Daft
June 11, 2024
Unprompted review
Reply from UK POS
Hi Andy
Thank you for taking the time to leave your valued feedback. we do have various options to suit various budgets on our carriage charges ,starting from £9.50 plus VAT and we have a click and collect option for customers who wish to use their own courier services. We take all feedback on board and it is valuable in helping improve our services
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Very disappointed
Until this week, I would have recommended UK POS to anyone needing their supplies, however, this is now, no longer the case. We ordered a delivery of items last week (x37 in total) of an acrylic leaflet holders and x10 of them arrived broken last Friday. However, because we didn't report this until after the weekend UK Pos will not refund these and I have had to pay for another 10 items plus 10 individual deliveries again so this has left me totally out of pocket and left quite a sour taste. I am going to push this issue further but I think their decision is made (its all in the t's & c's which unfortunately don't take common sense into account). Whilst I am not a massive customer, I am a very loyal one but I now feel that this really doesn't stand for anything which is disappointing after being a UK POS customer since my companies inception back in 2006.
September 12, 2024
Unprompted review
Reply from UK POS
Hi Andrew
Thank you for taking the time to leave your valued feedback. I have had a look into your order and can see that we made your initially delivery on the 5th September and we received a report of damages on the 10th September, we couldn’t at this time receive from yourselves any of the appropriate images required for a successful damage claim, as the packaging had been disposed of, so we were unable to validate this claim on this occasion. If you do need anything further, please do not hesitate to contact us on 0161 5168 749. Kind regards, UK POS
Good service and quality
Well described products. Delivered both order by Express delivery within a day. Look to be well constructed, though not in use as yet. Have already reccomended to a colleague
July 19, 2024
Unprompted review
Reply from UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Ordered some A0 board plastic covers…
Ordered some A0 board plastic covers which they sent them to the wrong shop which in itself wasn't the end of the world, but talking to their customer service team to try and get this issue resolved was an absolute JOKE. It was like talking to a brick wall with no resolution.
July 16, 2024
Unprompted review
Reply from UK POS
Hi Mario
Thank you very much for your review -our colleagues were in touch as we have two postcodes against the same address details on your online account, and the incorrect postcode for your delivery address was selected at the time of purchase online, please do respond to our latest email communications .if we can help any further in this matter.
Kind Regards,
The UK POS Team
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Excellent customer service
Excellent customer service! Laura from UKPOS was so quick to respond (and patient!) with my query, easy and quick to order, I would highly recommend!
June 18, 2024
Unprompted review
Reply from UK POS
Hi Sosi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Order for display slopes
Excellent service. Ordering was straightforward & arrived on time & well-packed. Product is of excellent quality
June 4, 2024
Unprompted review
Reply from UK POS
Hi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Good experience with my order
Excellent products and ease of ordering, when I had issues with delivery they readily became involved and updated me on progress
June 6, 2024
Unprompted review
Reply from UK POS
Hi David
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Use this company at your own risk!
Wouldn't use this company again. Sent the artwork with the correct colour codes for a sign & they printed it completely off colour.
I emailed them asking them to resolve & Lucie (who I dealt with) argued the toss that it was the correct colour. After I sent the codes in & explained that they print correct on my machine for signage along with an image of proof (we only sent to POS because we didn't do this particular product) I stopped getting responses. Very poor customer service. Buy from them at your own risk!
May 22, 2024
Unprompted review
Reply from UK POS
Hi Lizzie
Thank you very much for your review - i can see you were communicating with our management team regarding the original print file, we do believe this has resolved to your satisfaction, Please do advise if we can help any further in this matter.
Kind Regards,
The UK POS Team
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Reply from UK POS
Hi Richard
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS
Excellent Service as Always!
Excellent service as always! Easy ordering on website followed by on time delivery which is notified from order through to receipt. Perfect!
April 30, 2024
Unprompted review
Reply from UK POS
Hi Joanne
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS
Reliable and good quality
Reliable and good quality
Straightforward process from ordering online and delivery in the time frame agreed. Product quality is good as expected.
May 3, 2024
Unprompted review
Reply from UK POS
Hi
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS
Highly recommend these guys
Highly recommend these guys - never had any problems :-)
May 10, 2024
Unprompted review
Reply from UK POS
Hi Jackie
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS
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Website easy to use and place orders
Website easy to use and place orders, super quick delivery and high quality products - I will be using again for all my future display requirements.
May 6, 2024
Unprompted review
Reply from UK POS
Hi Gareth
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS
Good Products and Service
Good Products and Service
Products are good quality and just what I needed , do craft fairs so need robust displays which I can dismantle quickly plus the service was very quick.
May 1, 2024
Unprompted review
Reply from UK POS
Hi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Great item and delivery.
Great item and delivery.
Excellent. They upgraded my first order delivery too so I received my item next day.
Product is great. Basket and sign for charity donation items. Perfect for that, good size and sturdy.
April 25, 2024
Unprompted review
Reply from UK POS
Hi Julie
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
A 1 day guarantee and non existent customer service.
We ordered 2 bespoke sandwich boards, these were their top of the range models and very expensive. But as a hospitality business we wanted them to look the best.
The 2 units arrived and one of them was broken, the remaining one was good. We contacted UK POS and were told that the time required to report any damage was 1 day and that they would refer it to their management team. They ten requested pictures of the item, the packaging and the labels. We supplied all of this. We chased them for 2 weeks, they've now stopped replaying. We're hundreds of pounds out of pocket for a damaged items and the supplier have ignored us.
Very disappointing.
April 8, 2024
Unprompted review
Reply from UK POS
Hi Chris
Thank you very much for your review - i can see you were communicating with an unmonitored inbox, Unfortunately your follow up emails were not received, we have communicated to you, that we did resolve your problem, please do respond to our latest email communications if we can help any further in this matter.
Kind Regards,
The UK POS Team
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Great Service
Fast delivery, great product. They contacted me as a new customer to thank me for the order, nice touch.
April 5, 2024
Unprompted review
Reply from UK POS
Hi Bradley
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Top service after courier issue
After a courier issue, the service to sort it out was first rate. Very pleased with the products too, especially the PVC slat wall!
April 2, 2024
Unprompted review
Reply from UK POS
Hi Karn
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
UK POS is a strong part of our business
UK POS is a strong part of our business
They have been essential in helping us build our business
April 12, 2024
Unprompted review
Reply from UK POS
Hi Thomas
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
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