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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and quick responses, often highlighting specific individuals for their outstanding support and dedication. People frequently commend the excellent quality of the products, describing them as durable, professional, and exactly what they needed. The service, including customer care and order processing, is consistently described as efficient, reliable, and outstanding, with many appreciating the fast delivery and careful packaging. However, some customers were dissatisfied with the product quality, specifically mentioning that certain 3mm stands were fragile and broke easily. A few other people also felt that the approval process for prints was unclear, causing delays.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, efficient, and... See more

Product

Consumers generally express satisfaction with the product quality, often highlighting its durability,... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers frequently highlight the... See more

Order

Reviewers mention positive feedback about their ordering experience. Many customers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

The UK POS team has been a genuine helper throughout the process of getting our plaques manufactured. Georgia, in particular, is always available, very helpful and professional. The final finish... See more

Rated 5 out of 5 stars

The display units we bought are great - they look really professional and will make our work really stand out. The 5 stars however are mainly for the staff at UK POS. From the purchasing team wh... See more

Company replied

Rated 5 out of 5 stars

I originally asked for help to create the correct product to display my sign. Christina was extremely quick in reaching out to me & was very knowledgeable about the products UK POS sell. During our co... See more

Company replied

Rated 5 out of 5 stars

I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... See more


Company details

  1. Manufacturer

Information provided by various external sources

UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent Order

Very prompt and efficient.

November 6, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

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Rated 5 out of 5 stars

Would recommend

Straight forward ordering process, speedy delivery, no issues until now. Ordered many times from them, I have yet to be disappointed.

November 9, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Oana
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

Rated 5 out of 5 stars

Excellent and efficient company

Excellent and efficient company. I have used many times and they are a pleasure to deal with

November 9, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Diarmuid
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

Fabulous

Easy, straightforward, good.
Easy process, good delivery time, did what it says on the tin.

October 30, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Mark
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

Great service and product as expected.

Great service and product as expected.
Arrived on time, at correct destination, well-packaged and great product. What more can you ask?!

October 10, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Karen
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

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Rated 5 out of 5 stars

Great Service

Good selection of items, reasonably priced. Easy to order online, good communication at all stages and they even upgraded shipping as this was our first order. Will definitely order from them again.

October 23, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Karen
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

You wont be disappointed

Great customer feedback, and speedy delivery service, obviously treating their customers professionally.

October 30, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Ian
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

The service was quick and efficient

The service was quick and efficient. I had to change some details in the invoice and the team did that quickly.

October 9, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Tanu
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

Rated 5 out of 5 stars

Great range of products to choose from…

Great range of products to choose from and very fast delivery. Will use them again for future orders.

October 4, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Martin
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

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Rated 5 out of 5 stars

Professional!

Reliable, professional and good value
Good service; speedy response and some personalised support which was excellent

September 23, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

Brilliant

Brilliant! From website search to delivery. Faultless! Brilliant! It was easy to navigate your website to find what I was looking for. Placed the order and paid for, simple. Then I had email communication to advise me every step of the way of my order confirmation, dispatching, expected delivery date and time, delivery confirmation.... I was totally confident in my purchase, had total confidence in UK POS, my items arrived the following day ahead of the advertised 2-3 days. Brilliant, just brilliant. I was compelled to call your customer services to pass on my review, and even that was professional and first class. Very happy customer and will recommend to everyone!!

September 14, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

Rated 5 out of 5 stars

Quick delivery turnaround.

September 6, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Norma
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

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Rated 1 out of 5 stars

Terrible customer service

Sent out items one arrived broken UKPOS not prepared to resolve the issue. I would suggest you try buy elsewhere. Not trust worthy. Supporting images where sent.

August 25, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi
Thank you very much for your review - My colleague has been in touch directly to advise of our damage claim policy, unfortunately on this occasion your claim was submitted out of time and without the required supporting images , so we were unable to replace on this occasion, if we can be of any further assistance please do get back in touch.
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

Excellent quality and value.

Excellent quality and value.
Grids and all the necessary fittings arrived quickly and well packaged.
High quality metal and beautiful powder paint.
Delighted with my purchase and will not hesitate to order again.

July 26, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

Rated 5 out of 5 stars

I wish I‘d found them earlier in my…

I wish I‘d found them earlier in my business!
I ordered a few items plus some custom printed artwork & the whole experience was brilliant.
The whole order arrived to me within 3 days, the print quality is amazing & the items themselves look well made & professional.

July 10, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

Rated 5 out of 5 stars

Superb

Superb
To have an order packed and despatched almost before the e-mail acknowledgment came in must be unique!!! Superb service and very easy to use web site. Pity all web sites aren't as slick.

June 21, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi David
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team

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Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery
Excellent product, service, communication and delivery.

June 21, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi Simon
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, one was damaged, packing wasn’t so I guess it was like that when it went into packaging. They replaced it next day very good !!

June 26, 2023
Unprompted review
UK POS logo

Reply from UK POS

Hi David
Thanks for the 5-star review! Customers are at the heart of everything we do, and we are glad that you had a positive experience. Thank you for taking the time to leave this feedback. We look forward to hearing from you again soon.
Kind Regards,
UK POS

Rated 5 out of 5 stars

Good service

Good service
Great product delivered as promised

June 12, 2023
Unprompted review
UK POS logo

Reply from UK POS

Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.

If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.

Kind regards,
UK POS

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