What a pleasure. I decided to buy some lovely expensive pants for my fiancée before travelling to see her in China but left it a bit late. Thankfully Ultimo despatched the pants quickly and via... See more
Ultimo
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See what reviewers are saying
Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I... See more
Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would reco... See more
Company replied
A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's in... See more
Company details
Information provided by various external sources
An icon of modern British lingerie. Shape your world with beautifully crafted, confidence-boosting underwear. Look and feel your best every day. The idea behind Ultimo stemmed from the realisation that there was a gap in the market for a comfortable cleavage enhancing bra. Ultimo set out to recreate the enhancement effect with the convenience, comfort and affordability of a quality everyday undergarment. Following three years of development, the Ultimo bra was invented with it's patented gel inserts and the bra was launched in August 1999. Ultimo now has a presence worldwide with a range of lingerie which has attracted the attention of international celebrities and the general public alike.
Contact info
8 Redwood Crescent, G74 5PA, Glasgow
- 0345 130 3232
- enquiries@ultimo.co.uk
- www.ultimo.co.uk
Ordered online
Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would recommend and buy other products from them.
December 2, 2017
Unprompted review
Reply from Ultimo
Hi Jo,
Many thanks for taking the time to leave a review for your recent order at Ultimo. We are delighted to learn that you found our size chart helpful and were pleased with the service that you received.
Please let us know if you ever have any queries as our Customer Service Team are always more than happy to help.
Kind regards,
Ultimo x
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Very good
Regularly brought underwear for my wife from Ultimo. Looks great and lasts well and the sizing is right. Would happily recommend.
December 1, 2017
Unprompted review
I’ve bought two set from your brand
I’ve bought two set from your brand. I had a problem with the size I normally am a 34B but the cup was really smal so I had to change and i’m Still waiting for it.
The second was terrible. Very poor quality for £40 value. I’m waiting for the refund
December 1, 2017
Unprompted review
Reply from Ultimo
Hi Giulia,
Thanks for taking the time to leave a review for your recent order at Ultimo. We are so sorry to learn that you are disappointed with the quality of your order and hope you will accept our sincerest apologies for this matter. We strive to provide excellent quality products at all times and will ensure this is investigated by our Returns Team once your return has been received. A member of our Customer Service Team is currently looking into your exchange and will be in contact with you directly regarding this.
We apologise again for this issue and if we can assist with anything further in the meantime please do not hesitate to get in touch.
Kind regards,
Ultimo x
Order still not arrived and it was …
Order still not arrived and it was placed 8 days ago. Got the same products from house of Fraser’s and it was here in 3 days !!
November 28, 2017
Unprompted review
Reply from Ultimo
Good Morning Sharon,
Thank you for your feedback.
Please accept our apologies that you've not received your order yet. I have emailed you directly to discuss the matter further.
Kind Regards
Ultimo
The item I ordered was torn on arrival
November 27, 2017
Unprompted review
Reply from Ultimo
Good Morning Denise,
Please accept our sincerest apologies. It is unacceptable that an item has been sent out to you this way.
I have emailed you to discuss the matter further.
Kind Regards
Ultimo
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Satisfactory
Quick delivery, item wasn’t suitable so had to send back, all communication good and got a speedy refund. My only gripe is that I had to pay to return the item
November 27, 2017
Unprompted review
Good quality.
November 24, 2017
Unprompted review
Excellent choice
Excellent choice, delivery was quick and the products are beautiful.
November 24, 2017
Unprompted review
Just got another fast great service …
Just got another fast delivery from this company. Excellent service and excellent garments at great prices.................
November 24, 2017
Unprompted review
Reply from Ultimo
Hi Jackie,
Thanks for taking the time to leave us a review :) We're delighted to learn that you received great service from us and that you are happy with your order. If there's anything we can ever help with us at all please do not hesitate to contact us.
Many thanks,
Ultimo x
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Terrible!
If it was possible i would give you 0 stars!
My underwear arrived in a worn state! There were marks on the bra and the knickers had stains on also.
Very dissapointing, very poor Customer services,I wont be shopping with you again.
November 21, 2017
Unprompted review
Reply from Ultimo
Good Morning Gavin,
Please accept our sincerest apologies. It is unacceptable that an item has been sent out to you this way. I have emailed you to discuss the matter further.
Kind Regards Ultimo
It wasn't suitable for the dress I …
It wasn't suitable for the dress I wanted the stitches were too thick.
November 21, 2017
Unprompted review
Reply from Ultimo
Hi Emma,
Thanks for your recent order with us and for taking the time to leave a review. We are so sorry to learn that your order was unsuitable and hope that you will accept our sincerest apologies for any inconvenience this has caused. For future purchases, our Customer Service Team would be happy to suggest suitable products for a particular outfit. If there's anything that we can help with us at all in the meantime please do not hesitate to contact us.
Kind regards,
Ultimo x
Staff unhelpful at customer service …
Staff unhelpful at customer service level. One of the items I received had been marked down as being a lower price on the tag than what I paid for it. I was not offered a refund of the difference as a good will. Most companies would offer this.
I never got the notification that my items had been dispatched until after the products had been received. I was supposed to have been able to 'track my item'
I bought 3 bras of the same size, one did not fit well at all and I had to pay £4.40 for postage to enable a refund (no option to return to a store). Most companies offer a free return postage refund policy.
The refund process was slow, I emailed to enquire of its status. I was told I had to produce proof of postage to enable a refund so the item could be identified. I am not sure why this is, given I included my returns note as instructed in the package.
The bras I kept are really great but poor levels of customer service would prevent me from shopping with them again online.
November 21, 2017
Unprompted review
Reply from Ultimo
Good Afternoon,
Many thanks for taking the time to leave feedback regarding your recent order with us. We are so sorry to learn that you experienced issues with your order and hope that you will accept our sincerest apologies for the inconvenience this has caused. I have emailed you directly to discuss the matter further.
Kind Regards
Ultimo
Simple shopping for happy boobs
Easy website to use, fast delivery and well packaged. Would happily buy again and very simple returns process too.
November 19, 2017
Unprompted review
Reply from Ultimo
Hi Christina,
Thanks for taking the time to leave a review for your recent purchase at Ultimo. We are so happy to learn that you were pleased with the service that you received and that you will continue to shop with us in the future. Please let us know if there is anything that we can help with at all as our dedicated Customer Service Team are always more than happy to help.
Many thanks,
Ultimo x
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Very efficient company.
Found the whole shopping experience really efficient. Would definitely recommend to anyone.
November 17, 2017
Unprompted review
No communication from ultimo to inform …
No communication from ultimo to inform me if item had been dispatched.
I had to phone to the ultimo in the UK from Ireland in order to gain any information about my purchase even though the money had already been taken from my account. I had already emailed the customer service email address which I received no reply from.
Customer service was very unhelpful when I finally got through on the phone - the person was unable to tell be where my item was or when I would receive it but that it would probably be the following week (approx 10 days after I ordered it).
I had to buy another similar item from a different store because I could not be guaranteed I would have the item in time for my event.
8 days after I ordered the item and the money was taken from my account, I finally received an email telling me that my item had been dispatched.
Extremely poor service and communication.
It caused me hassle and money ringing the UK and trying to get information.
Will not be using the service again.
November 15, 2017
Unprompted review
Reply from Ultimo
Hi Anne,
Many thanks for taking the time to leave feedback regarding your recent order with us. We are so sorry to learn that you experienced issues with your order and hope that you will accept our sincerest apologies for the inconvenience this has caused.
We strive to ensure all orders are shipped in a timely manner and appreciate the disappointment that this has caused. We are currently reviewing this matter internally to find out why this occurred and will take steps to ensure this does not happen again. Please accept our sincerest apologies again for this issue. If we can be of any further assistance in the meantime please do not hesitate to contact us and we shall investigate any queries for you straight away.
Kind regards,
Ultimo x
I sent back a product for a refund
I sent back a product for a refund, have heard no further communication of receipt! When contacting yourselves, it was acknowledged it was recieved over a week ago but refund will only take place from my call!
November 13, 2017
Unprompted review
Reply from Ultimo
Good Morning,
We are sorry to hear that you've had bother with your refund.
Please email us at enquiries@ultimo.co.uk to discuss the matter further.
Love Ultimo x
Items not received
Items have to date not been received. Ultimo unwilling to assist until 15 working days have elapsed
November 13, 2017
Unprompted review
Reply from Ultimo
Good Afternoon Sarah,
Many thanks for getting in touch and for taking the time to leave a review for your recent order. We are so sorry to hear that you are experiencing issues with your order.
Please accept our sincere apologies for any inconvenience but at this moment in time there is nothing more we can do. Your parcel was sent out for delivery on 8th November, so taking into account Royal Mails rule of 15 working days, if you have not received the parcel by 20th November, please let us know and we can discuss the problem further. We may even have to re-send your order.
Once again please accept our apologies and if you wish to speak to me about any of the above, please do not hesitate to contact me on 0845 130 3232.
Love Ultimo x
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Excellent and proffesional service
Excellent and proffesional service . Quick. Delivery. Product of very good quality will be ordering more items.
November 12, 2017
Unprompted review
Excellent - highly recommended.
Good quality products and no problems with the service. Excellent all round.
November 11, 2017
Unprompted review
Second time postage has not been paid …
Second time postage has not been paid for by Ultimo, when I had spent over the free delivery amount.
I have had to pay the Post office fee and delivery amount on two separate occasions to receive my package
November 10, 2017
Unprompted review
Reply from Ultimo
Hi,
Many thanks for getting in touch and for taking the time to leave a review for your recent order. We are so sorry to hear that you experienced issues with your order and hope you will accept our sincerest apologies for any inconvenience caused.
We have looked into this for you and can confirm that as both of your orders were over £40, you received free delivery on both orders. We apologise for any confusion caused by this. Please feel free to contact us at enquiries@ultimo.co.uk if you have any further queries regarding this matter and our Customer Service Team will investigate this for you straight away.
Kind regards,
Ultimo x
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