Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he... See more
Company replied
Bought festoon lights several years ago. Great service. Recently contacted them for some replacement bulbs and they have sent them out for free. Can’t complain at that! 10/10 for Hassan U... See more
Company replied
Been buying my LED’s and profiles from Ultra LED’s for best part of 2 years now always deliver next day once you reach the minimum spend criteria. Tend to deal with Tom Humphrey’s who always advises m... See more
Company replied
Company details
Written by the company
Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.
Contact info
Southfield Industrial Estate, Praed Road, Trafford Park, M17 1SJ, Manchester, United Kingdom
- 01615079249
- enquiries@ultraleds.co.uk
- www.ultraleds.co.uk
4.7
Excellent
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Disgraceful Customer Service
Customer Service isn't good enough.. I opened an account and phoned for some tech information and they said they`d email me back, which I thought was weird.. I`ve tried to call them several times the system cuts the call, the one time after I got through to someome they were pretty blunt and basically put the phone down. Very weird behaviour
January 3, 2026
Unprompted review
Reply from Ultra LEDs
Good morning,
We’re sorry to hear you’ve been left feeling frustrated, and thank you for bringing this to our attention.
We’ve checked our systems and, at the moment, we’re unable to find any record of the enquiry or the call you’ve described. We genuinely want to look into this further and help resolve your query, but we do need a bit more information to do so.
We’ve reached out to request some details so we can understand exactly what happened and get to the bottom of your query as quickly as possible. As soon as we have that information, a member of the team will be happy to assist.
Kind regards,
Annabel
Ultra LEDS
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Everything was great order was easy…
Everything was great order was easy delivery was quick and on time a return was processed and credited quickly
December 4, 2025
Unprompted review
Reply from Ultra LEDs
Thank you for your great feedback! We're really pleased to hear that the ordering process was easy, delivery was quick, and that your return was handled smoothly.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Ultra LEDs
Problems with FedEx but UltraLEDs quickly sorted it !
They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he immediately sent out a urgent shipment with another set of trims, which arrived the day after. Impeccable response from UltraLEDs to a carrier issue. Will definitely use them again in the future!
November 26, 2025
Unprompted review
Reply from Ultra LEDs
Thank you for taking the time to leave such a great review! We're sorry to hear there were issues with the courier, but we're really pleased Jack was able to step in quickly and get a replacement shipment out to you.
We always aim to resolve any problems as quickly as possible, so it's great to hear everything worked out in the end. We'll be sure to pass your kind feedback on to Jack.
Thanks again for your support, and we look forward to helping you again in the future.
Ultra LEDs
Tom H makes the experience so easy…
Tom H makes the experience so easy especially when you don’t know your way around the products and exactly what to order I send Tom a visual or dimensions of my project and he helps tailor a list of everything I need making it seamless and easy. This is what I look for in a supplier. Thanks Tom!
November 25, 2025
Unprompted review
Reply from Ultra LEDs
Thank you for the fantastic feedback! We're really pleased to hear that Tom has been able to make the process easy and help guide you to the right products for your projects.
Providing clear advice and making things seamless for our customers is exactly what we aim for, so it's great to know Tom has been able to support you in that way. We'll be sure to pass your kind comments on to him.
Thanks again for your support, and we look forward to helping with your future projects.
Ultra LEDs
Purchased a driver and a 5m LED strip…
Purchased a driver and a 5m LED strip light. The quality was far superior to the lights I used previously. They were more expensive from this site but the quality is night and day and worth the extra cost. Delivery was nice a quick.
October 31, 2025
Unprompted review
Reply from Ultra LEDs
Thank you for your review!
We're really pleased to hear that you noticed the difference in quality with the driver and LED strip. We work hard to source products that perform reliably and last longer, so it's great to know it’s been worth it for you.
Thanks as well for mentioning the delivery — we're glad everything arrived quickly.
We appreciate you taking the time to share your experience!
Best regards,
The Ultra LEDs Team
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Fabulous lights
I bought the LED lights to go under coving. It has remote control and an app. They are brilliant and were a very reasonable price.
They arrived quickly and well packaged. Would definitely recommend.
July 10, 2025
Unprompted review
Reply from Ultra LEDs
Thank you for the lovely review! We're really pleased to hear you're happy with the LED lights and that they worked perfectly for your coving.
It's great to know you found them easy to use with both the remote and the app, and that everything arrived quickly and well packaged.
We really appreciate the recommendation and hope you enjoy the lighting!
Ultra LEDs
Good experience
Good company to deal with, friendly staff and also onsite technical advisors.
I dealt with Jack who was very helpful.
October 1, 2025
Unprompted review
Reply from Ultra LEDs
Hi Adnaan, Thank you for taking the time to share your feedback. We greatly appreciate your kind words and are pleased to hear that your experience was a positive one.
Your recognition of Jack’s assistance is especially appreciated and will be shared with him. We hope to see you again soon!
No response to TWO sales queries.
Contacted this company TWICE having sent them a list of requirements and related questions concerning my LED lighting project. Zero response on both occasions. UNFORGIVABLE!!
If they can't be bothered to respond to potential customers at the sales stage, I can only imagine their attitude after they have your money. Ultra poor service from Ultra LEDs.
September 17, 2025
Unprompted review
Reply from Ultra LEDs
Good morning,
We're genuinely sorry to hear about your experience.
We take all enquiries seriously and aim to respond promptly, so we're concerned to learn that your message was not responded to promptly.
Unfortunately, we've been unable to locate your query in our system based on the information provided here.
To help us resolve this for you as quickly as possible, please email us directly at support@ultraleds.co.uk
with your original message and any relevant details (such as the date sent or the name/email address used). We'll prioritise your request and ensure you receive the support you need.
We truly value your interest in Ultra LEDs and would appreciate the opportunity to make things right.
Kind regards,
The Ultra LEDs Team
Outstanding Service and communication
I had emailed and spoke to Jack Harrison-Jones on several occasions and he was always happy to accommodate all my questions and queries without hesitation. I was very happy with the discount offered as well as price match.
September 2, 2025
Unprompted review
Reply from Ultra LEDs
Hi Janet,
Thank you for your kind words and for taking the time to leave this great review!
We're delighted to hear that you had such a positive experience with Jack — he’ll be thrilled to know his support made a difference. It’s great to know we met your expectations regarding both customer service and competitive pricing.
We truly appreciate your business and look forward to working with you again in the future!
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Amazing product,,
Amazing product,,, very help full every time I’m asked thay have been i contact every step of the way,,, will buy again and very fast delivery,,, 5 stars Plus
August 4, 2025
Unprompted review
Reply from Ultra LEDs
Thank you, we appreciate your positive feedback!
I had an excellent experience with…
I had an excellent experience with UltraLEDs. The quality of their products are the best available, and the whole process from my initial enquiry to receiving my order was effortless. Whenever I had a question, the team responded promptly and helpfully. Tom went the extra mile to ensure I received my order on time, which I truly appreciated. I’m very happy with the team at UltraLEDs and actually plan to use their design service for my next project!
Highly recommended!
July 1, 2025
Unprompted review
Tom Humphrey’s
I can’t recommend Ultra LED’s enough, and the main reason for that is Tom Humphreys . He is the reason I continue to use this company. From day one, he has gone above and beyond what you would expect – nothing is ever too much trouble, and he’s always willing to help, no matter how big or small the query.
Tom’s knowledge of the products is excellent, and he takes the time to make sure everything is right for your needs. It’s rare to find someone who genuinely cares about the customer experience, but Tom does exactly that. He is reliable, approachable, and always available to provide support when needed.
In short, Tom is a real credit to Ultra LED’s and the reason I highly recommend them. Service like this makes all the difference, and it’s why I’ll continue to use the company in the future.
August 23, 2025
Unprompted review
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Great service- friendly advice and good…
Great service- friendly advice and good quality components
August 13, 2025
Unprompted review
Reply from Ultra LEDs
Hi David, Thanks for your great feedback! We're pleased to hear you found our service helpful and you thought our products were good quality. This is all very important to us and great to hear.
Cheapest price online so placed an…
Cheapest price online so placed an order. Very fast deliver within 2 days.
Good quality and well packaged.
August 5, 2025
Unprompted review
Reply from Ultra LEDs
Hi Stephen, We're thrilled to hear that you found the best price with us and that your order arrived quickly and in great condition. Thanks again for choosing us.
Have to say all the staff were great
Have to say all the staff were great. I had a very specific project and all the advice and products supplied were fantastic. Would highly recommend.
Christian
Garden lighting London Ltd.
August 7, 2025
Unprompted review
Reply from Ultra LEDs
Hi Christian, We're delighted to hear that our team was able to support your project at Garden Lighting London Ltd. and provide the right advice and products. We look forward to working with you again in the future.
Really competitive trade pricing and…
Really competitive trade pricing and got some in depth advice on a pixel install
June 23, 2025
Unprompted review
Reply from Ultra LEDs
Thanks for the great feedback, Andrew! Glad you found the pricing competitive and the pixel advice helpful — we're always here if you need anything else.
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Once again Ultra LEDs were excellent
Once again Ultra LEDs were excellent - Jack Harrison-Jones is top notch - on several occasions he has helped me hugely with understanding my requirements and finding me the ideal products, and he is so quick. 5 star review for both Ultra LEDs and for Jack personally!
June 10, 2025
Unprompted review
Reply from Ultra LEDs
Hi Steven, thanks so much for the amazing review and Jack is pleased to know his support made a real difference. We truly appreciate your continued trust in Ultra LEDs and look forward to helping you again soon.
I came here last year and purchased…
I came here last year and purchased some ultra bright LEDs for my van, unfortunately due to the moisture in the van I was having corrosion issues with the wiring and soldered connectors. I came back and spoke to the lovely Sophie, she listen to the problems I was having with the corrosion and recommended the IP rated ultra bright LEDs with the correct wiring, end caps and silicone sealant to seal the connectors from moisture. Sophie was a massive help and I cannot thank her enough!
May 30, 2025
Unprompted review
Reply from Ultra LEDs
Hi Aidan, We're really glad Sophie was able to help you find the right solution — she is thrilled to hear your great feedback. We look forward to working with you again.
I ordered the wrong cables and should…
I ordered the wrong cables and should have bought 12V instead of 24V. Thomas made it all ok and sent out the correct parts FOC. Nice one.
May 8, 2025
Unprompted review
Reply from Ultra LEDs
Hi there, we are glad to hear that this was resolved for you quick and easily by Thomas. We will always be happy to help out in any way possible!
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