Ultra LEDs Reviews 

250
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and knowledgeable, readily providing expert advice to ensure projects are successfully completed. Consumers also highlight the impressively fast delivery times, noting that orders consistently arrive securely packaged and ready for installation. Some reviewers were not happy with product quality and experienced occasional difficulties regarding account management or returns. People mentioned specific challenges such as poor adhesive strength on some LED strips and frustratingly long delays when resolving technical issues. Buyers noted that these isolated drawbacks contrasted with the otherwise smooth purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting exceptional build standards and performance.... See more

Staff

Customers report great satisfaction with the knowledgeable and helpful staff members who provide excellent... See more

Service

Consumers find service to be positive, highlighting unbelievable and first-class experiences. Reviewers... See more

Delivery service

Reviewers mention positive feedback about delivery_service, highlighting consistently fast and reliable... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful assistance when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... See more

Company replied

Rated 5 out of 5 stars

They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he... See more

Company replied

Rated 5 out of 5 stars

Bought festoon lights several years ago. Great service. Recently contacted them for some replacement bulbs and they have sent them out for free. Can’t complain at that! 10/10 for Hassan U... See more

Company replied

Rated 5 out of 5 stars

Been buying my LED’s and profiles from Ultra LED’s for best part of 2 years now always deliver next day once you reach the minimum spend criteria. Tend to deal with Tom Humphrey’s who always advises m... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(250)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Tom was excellent.

I spoke to Tom over the phone to assist me with my query. He quickly checked my invoice and saw what further parts I needed.

I was driving at the time so Tom kindly emailed me the parts.

I’ve since ordered and have everything working.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

RGB dreams delivered (with a side of tiki flair) 🌈🍹

I’ve been into lighting since the days when my parents had those old-school glass Christmas bulbs — the ones that doubled as both decoration and fire hazard 🔥🎄. So when I say I take lighting seriously, I mean it. It’s not just about seeing — it’s about vibe 🎶💡. That’s where Ultra LEDs come in.

I first discovered them in 2024 when my electrician recommended Ultra LEDs for a project I was working on — and I’m so glad he did.

That first order was for my home cinema room 🎬 — complete with vintage posters for Alien, Jurassic Park, Star Wars, Ghostbusters, Back to the Future, Batman, Robocop, E.T. and Jaws 🛸🦖👻🦇🚀. The LEDs turned it from a cool space into a full-blown nostalgic time machine ⏳✨. Subtle glows, no flicker, and more ambiance than a Spielberg score 🎼🍿.

The second batch (lighting’s leading role in this story) is powering my outdoor tiki bar 🌴🍍 — my favourite 2024 side project. Bit by bit, it’s evolved from “shed with a rum collection” 🛖🥃 to something Tom Cruise might have flipped bottles in circa Cocktail 🍸🎭 (minus the ‘80s soundtrack, sadly 🎧). A splash of RGB here, warm white over there — it’s like holiday mode at the flick of a switch 🎉🌅.

Massive thanks to Thomas Humphreys (📦 Ben Affleck in The Accountant — calm, efficient, and on top of every detail… and possibly running laps between orders 🏃‍♂️) and Jack Harrison-Jones (🛍️ Indiana Jones in a tech support headset — adventurous, resourceful, and always ready to help you find the lost glow of your perfect lighting setup 🏹💡) for being absolute legends 🙌. Quick replies, smooth order handling, and a tidy discount without any hassle 💬🧾. Top lads 👌.

Bottom line: If it plugs in and glows ⚡💡, Ultra LEDs probably do it better than anyone else. Based in Trafford Park, their LEDs shine brighter than the Trafford Centre at Christmas — and that’s saying something. I’ll be back for the next lighting adventure — arcade room, anyone? 🕹️🚀

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

fab customer service

fab customer service , really refreshing to experience and i will certainly be returning as a very happy customer.

April 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Pre-purchase customer service 5 star!

Made multiple points of contact to establish LED solutions for my motorhome. Without physically making any purchase their pre-purchase customer service was brilliant. Established a root for DIY installation and the products I’ll need to implement. Thomas was a great help, courteous and helpful throughout. Can’t wait to complete my purchase!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful sales team

Very helpful sales person, answered lots of questions. I had some issues with bulbs failing (from a previous order) and they replaced them very quickly

March 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Fast turnaround, responsive support, and high quality products. No hesitation in recommending!

March 25, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you so much for your kind words Dmitry! We're thrilled to hear that you had a great experience with our service and products. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

Solid service

Fast response and accurate

March 24, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for the great feedback! We’re glad to hear that you were satisfied with our response times and accuracy. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great experience

Good quality products, helpful staff. Had a small issue with a connector not fitting into a profile but Sophie was very helpful and reasonable and sorted it out. And they replied to my email very quickly. Would use again.

March 24, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for sharing your experience! We’re so glad you were happy with the quality of our products and that Sophie was able to assist you promptly. We truly appreciate your patience and understanding. Anything we can help out with again in the future just let us know.

Rated 5 out of 5 stars

Great customer service

I had a query with my order and the response was immediate and helpful.

March 24, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for your 5 star review! We’re glad we could assist you quickly and effectively. Providing great customer service is our top priority, and we’re happy to have met your expectations. We look forward to helping you again soon!

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Rated 5 out of 5 stars

Excellent LED system and customer service

I recently purchased an LED lighting system from UltraLEDS.co.uk, and I couldn't be happier with the entire experience! From the moment I placed my order, the process was smooth and efficient. The lights arrived promptly and were packaged securely.
What truly impressed me, however, was their exceptional customer service. I had a few questions about the installation and wiring, and Thomas @ Ultra LEDs was incredibly responsive and helpful. They patiently addressed all my queries, providing clear and concise explanations that made the setup a breeze. It's rare to find a company that's so willing to go the extra mile to ensure customer satisfaction.
The LED lights themselves are fantastic and the wireless controller makes the whole system easy to use and run. The lights are bright and have transformed the ambiance of my living room. The quality is evident, and I'm confident they'll last for years to come.
Overall, I highly recommend UltraLeds.co.uk to anyone looking for a reliable and customer-focused LED lighting provider. Their excellent products and outstanding support have made me a very satisfied customer.

March 17, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you so much for your detailed and thoughtful review Chris! We’re thrilled to hear that you had such a positive experience with both our products and service. It’s great to know that Thomas was able to assist you effectively with your installation, and we’re glad the LED lighting system has transformed your living room. Your recommendation means the world to us, and we’re excited to continue supporting you in the future. Thanks again for choosing UltraLEDS!

Rated 5 out of 5 stars

Quick response and great know-how.

Doing a DIY light installation and the support team gave a really quick response and had great technical know-how. Saved me a lot of headache!

March 14, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for your wonderful feedback Arron! We're so glad to hear that our support team was able to assist you quickly and provide the technical help you needed for your DIY installation. It's great to know we could save you some headaches along the way! If you need any further assistance, don't hesitate to reach out—happy to help anytime!

Rated 5 out of 5 stars

I’ve been using Ultra for several years…

I’ve been using Ultra for several years and find their product range to be well specified, reliable and at a reasonable price point. Staff are helpful and delivery prompt.

March 13, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for your continued trust in Ultra James! We’re so glad to hear that you’ve been satisfied with our products, prices, and service over the years. Your loyalty means a lot to us, and we’re always here to provide you with the best experience possible. Looking forward to serving you for many more years to come!

Rated 5 out of 5 stars

So for so good

So for so good! Been speaking with Thomas from UltraLEDS and he’s been amazing with advice and guidance.
I’m a novice so have no clue what to get and Thomas has guided me through the whole process

March 13, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for the great feedback! We’re so happy to hear that Thomas has been able to guide you through the process and provide the advice you needed. We know it can be overwhelming as a novice, so it’s awesome to hear you’re feeling confident with your choices. If you need any further assistance, don’t hesitate to reach out—Thomas and the team are always here to help!

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Rated 5 out of 5 stars

Fantastic advice, help and Support!

I received fantastic advice, help and support from Tom Humphreys. I would 100% go back again and thoroughly recommend this company based on my experience.

February 13, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for the amazing review Julien! We’re thrilled to hear that Tom was able to provide you with the advice and support you needed. It’s great to know you had such a positive experience, and we truly appreciate your recommendation. We look forward to welcoming you back anytime!

Rated 5 out of 5 stars

Very helpful Thomas on the chat

Very helpful Thomas on the chat. Helped me to sort out what I needed for my kitchen project, which is ongoing so I will definitely be ordering more lights from this company. Was really pleased with my pink neon tube light. Now I need to sort out my hardwired tube lights as well.

February 25, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for your kind words! We're so glad to hear that Thomas was able to help you with your kitchen project and that you're happy with your neon tube light. It sounds like your project is coming along great! We’ll be here to assist with your lights in the future, so any other projects or issues just let us know. Looking forward to working with you again!

Rated 5 out of 5 stars

Always helpful and know their stuff

Always helpful and know their stuff

March 3, 2025
Unprompted review
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Reply from Ultra LEDs

Thank you for the positive feedback Alex! We’re glad to hear that you’ve had great experiences with our team. We pride ourselves on always being here to help. If you ever need assistance in the future, don’t hesitate to reach out!

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