Umega Lettings & Estate Agents Reviews 

168
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the incredible support they receive from the team, noting that agents are always kind, professional, and easy to talk to. People thoroughly enjoy working with property managers who respond promptly to inquiries and ensure that every little issue or inspection goes smoothly. Consumers feel very well informed and consistently supported throughout the entire process, from the moment they move in until the conclusion of their stay. Some reviewers were not happy with unaddressed maintenance problems, unexpected property decisions, and difficulties during the end of their tenancy.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout their interactions. Reviewers... See more

Service

Users describe positive interactions with service, highlighting prompt repairs, efficient property... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as polite, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting great communication and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia has been great, keeping me informed of all step by step procedures etc. I’d also like to mention Jason, they’ve both been very friendly, very prompt with their responses especially over the la... See more

Company replied

Rated 5 out of 5 stars

Lewis Walker the Development Manager is a good lad, always quick to respond to any issue I have and when I've met him he is very approachable. The Western Villages is a great complex, clean and... See more

Company replied

Rated 5 out of 5 stars

So grateful to have Jason Maddrell as our property manager. Deals with any issues immediately and ensures work completed. Jason is both friendly, professional and a reliable point of contact. He’s a r... See more

Company replied

Rated 5 out of 5 stars

My home review was carried out efficiently and to a high standard. I was given a prompt record of the review and any actions required have already been referred onwards. Georgia and Jason were very pr... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Property Investment
  4. Real Estate Agency

Written by the company

Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

168 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(168)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Umega Lettings & Estate Agents. Great service all round

In my opinion Umega Lettings & Estate Agents are brilliant if you need professional, reliable management of your rental property.

They are always available for advice and assistance, and I am reassured that they look after my property and my tenant.

They also offer very interesting updates regarding the rental and sales property market.

I recently became a non-resident landlord, and Liam gave me great advice and assistance with my tax situation.

I would also like to mention Naidene and Kirsten, as they have been so helpful with other matters relating to my property in Edinburgh.

Thank you!

August 26, 2024
Unprompted review
Umega Lettings & Estate Agents logo

Reply from Umega Lettings & Estate Agents

Thank you Simon...what great feedback and I'll be sure to share with Liam, Naidene and Kirsten. Thank you for being great to deal with too!

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Rated 5 out of 5 stars

Excellent service

I have been renting from Umega for the last 7 years now and i have always had a good experience, very quick to deal with any issues, and very happy with my property manager Nicola who recently arranged for new carpets in my property which has made our life a million times more comfortable, thank you Nicola :) Highly recommend this letting agent

February 14, 2024
Unprompted review
Rated 2 out of 5 stars

Try to call Umega

Try to call Umega, 25 mns wait (No 2 in the queue!) No one picks up. One wonders what the rest of their service must be like.

August 13, 2024
Unprompted review
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Reply from Umega Lettings & Estate Agents

Hi Charles, I'm so sorry to hear about your unacceptable wait. If we're not missed the boat in helping you could you please email info@umega.co.uk and we'll get onto things right away.

Rated 5 out of 5 stars

Fantastic Property Management

After been let down by our previous property manager, we were absolutely delighted in making the move to Umega.

Led my Suzie, we had nothing but positives throughout. She offered advice on small improvements which she then organized, and the work was done at a very high standard at a fair price.

If looking for a property manager, look no further than Suzie & the team at Umega.

July 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Umega managed the letting of our flat and the sale when we decided it was time to sell.

Umega managed the letting of our flat for a number of years and we were very pleased with the service and responsiveness, especially as we had by that stage little contact in Edinburgh. They were particularly helpful with organising repairs which can be challenging. When we subsequently decided to sell the flat we chose them as our selling agents. The liaison between the letting department and the sales department was very good so that when we had a major water leak just as the sale process started their letting department handled the repair very effectively to get the flat ready for the sales department. The sale was handled very efficiently and we appreciated the company's flexibility and ability to handle our personal requirements. We were particularly pleased with the level of communication with us by Daniel of their sales team. We were fortunate that Umega found a buyer very quickly and introduced us to solicitors who were responsive and ensured that the sale was completed without issue or delay.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

A wee gem.💎

We signed up with Umega lettings last October to fully manage our apartment in Edinburgh. Right from the start they have been absolutely brilliant, dealing with every little problem right down to the last detail. Most recently we were assigned a new property manager, Courtney Hazlett and just as with all our previous experiences with Umega she’s a wee gem. Nothing is too much trouble for her, replies almost immediately to emails and phone calls and keeps you fully up to speed about any ongoing problems. Keep it up guys, well done.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Umega

Abby at Umega is always friendly, responsive and helpful 🙂

April 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing job

Well priced, friendly staff and an amazing job on my flooring. I will use them again, staff on time, very clean and tidy when working. Would definitely recommend this company

January 9, 2024
Unprompted review
Rated 4 out of 5 stars

Smooth process.

It was quick, smooth and responded in time. Overall good experience.

December 11, 2023
Unprompted review
Umega Lettings & Estate Agents logo

Reply from Umega Lettings & Estate Agents

Thank you for your review! it means a lot

Rated 5 out of 5 stars

Outstanding!

I was looking for place to call home for a while, Umega lettings made my dreams come true. I am soo grateful for all the help they provided. Thank you

November 27, 2023
Unprompted review
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Reply from Umega Lettings & Estate Agents

Thank you so much!

Rated 5 out of 5 stars

Exceptional team

Umega is the most client-oriented agency I have ever rented from, and I will be forever thankful for the kind, human response I have received from the team. The staff is not only friendly but also extremely skilled. Their professionalism and dedication to customer service are truly impressive. Special thanks to Nikki, Ben, and Georgia for their ongoing support :) you guys are fantastic!

January 26, 2024
Unprompted review
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Reply from Umega Lettings & Estate Agents

This is great to hear, we'll pass on your feedback to Nikki Ben and Georgia!

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Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company! We had been looking for property for many months in Edinburgh and finally found a property through Umega. The property was for our son who had recently moved to Edinburgh for study and it was a great relief to find something. Very positive experience and a great flat which is of a very high standard.

November 28, 2023
Unprompted review
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Reply from Umega Lettings & Estate Agents

Thanks so much!

Rated 4 out of 5 stars

The team is really great and kind.

The team is really great and extremely kind. They've helped us a lot and are extremely supportive and just great people in general.

December 21, 2023
Unprompted review
Umega Lettings & Estate Agents logo

Reply from Umega Lettings & Estate Agents

Thank you for such a positive review

Rated 1 out of 5 stars

Poor communicators

Terrible at responding to client enquiries, and awful at keeping clients informed.

December 1, 2023
Unprompted review
Umega Lettings & Estate Agents logo

Reply from Umega Lettings & Estate Agents

I'm sorry to read that you've been disappointed with our service

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