Umega Lettings & Estate Agents Reviews 

I was a tenant with Umega for a few months as they took over from my previous Agency until the end of my tenancy. The process of switching over was really easy, and communication was great throughout. Umega staff were always very helpful and friendly.
End of tenancy process was also relatively easy and simple, and again, communication was great.
Special shout-out to Isla and Ben who were brilliant.

In General, very bad costumer service.First,I have raised a concern regarding kitchen lighting and bathroom not turning on on a friday afternoon, and it was actioned only tuesday night a week after. When the electrician came over it was a result of short circuit of the bathroom exhaust fan which was very poor quality. They (electrician) then have deactivated the fan due to fire risk. Until now (3 weeks later), my fan is still not replaced which has now affected my electric shower. It suddenly switches off while in use, basically the fuse box is triggered. This is very difficult for us especially for my 2 year old daughter.

The process was quite rigorous yet professionally handled causing less strain. I finally got a deserving place to live.

We've been a landlord with Umega for at least 5 years and are really happy with the service. They take all the work out of property management. Any maintenance issues are dealt with swiftly and professionally, and all communication is clear and swift. We definitely have peace of mind knowing our tenants are so well taken care of.

My experience with Umega and its wonderful team of professional advisors have made me very happy, due to their efficiency, ethics and speed in fulfilling my dream of renting a new home.
I will always be very grateful for the great support you have given me, thank you very much Sta Claire and everyone who made my dream come true.

Umega staff was very friendly, and the process of getting house was stressed free, and we always get quick response to our mail and it was farst with in few weeks we able to move in, I really appreciate there hard work a I like to thank you for everything they did, I would say, job well done keep it up

Appalling service and no longer the service they used to provide. . As a landlord, I noticed that they did not do professional cleaning up the appropriate standard. They did not notice what was missing or needed attention when the tenant moved out. They do not respond to emails on a timely basis and there is no response on the phone. My flat has been unoccupied for 50 days and it’s as a result of poor management, poor communication and the incorrect rental price to attract people to viewings. There are much better agencies in Edinburgh.

This seems to be a theme with other reviews. As a tenant Umega were fine to deal with, but their approach after we left has been awful.

Similar to other reviews they instructed a £220 clean of the property despite it being left in excellent condition - even their own report only noted two minor issues.

A month on, and with viewings of the property already underway, they are continuing to withhold our full deposit, apparently now until the landlord can view the property - with no timescales for that or any explanation as to what the purpose of that might be.

Umega's approach at the end of the tenancy has completely ruined the overall experience and wasted so much time. I would avoid them in future for that reason.

This is just to say Thank You to both Ben and Nikki. I had an emergency issue with a leak. It was outwith Umeg's office hours and no one from their emergency team came to help. When I spoke with Nikki and Ben in the morning within their office hours they were both a great help. Everything is now getting fixed and they couldn't have been anymore apologetic on behalf of the emergency team. I appreciate what the both of them have done to help.

Umega Repairs carried out a high quality repair at my property and were responsive and professional. Would recommend.
I have no experience of the Lettings side of the business.

Worst agent I had to deal with, during emergencies they never answer phone or help , it takes them month to help and return a call . Avoid at all cost

Umega found me a flat so quickly and made the process so simple. I had not rented before and they made everything so seamless. The efficient and professional experience was not what I was expecting after hearing some horror stories about other letting agents out there.

I really wish, that I were able to give more than 5 stars to UMEGA.

We purchased our Buy-To-Let property in Edinburgh, as the property was under DJ Alexander we decided to stay on the contract for a bit longer and eventually moved last month. In fact, we paid DJ's for the rest of the year to break the contract and to get RID of them. From the very first day, Erin / Clarie and the Upod3 team have been very communicative and prompt, something DJ's could never provide. Soon after the takeover, it was brought to our attention that the tenants had been chasing DJ's to get some basic repair work done but their requests were ignored for several weeks. This was looked into without delay by UMEGA.
We love the customer portal that UMEGA is using, not only does it allow the tenant to raise an issue quickly but also notifies us with relevant pictures and references. We can then decide to request for further quotes or to approve the request. As soon as the issue is closed we then get a notification - Its definitely 21st century at UMEGA, something we never experienced at DJ's as well.
Recently, we have received the comments from our tenants, mentioning how happy they were, just in the very first month of the agent transfer from DJ's.
As landlord, all we wanted from a letting agent was peace of mind and effective service and thanks for UMEGA for meeting our expectations.
Overall - EXCELLENT JOB..

They are definitely the future of how letting agents should work.

Great JOB guys !!

We had a viewing on a property at 6pm that was going to offers the next day. When we arrived there was 3 people waiting with missed appointments as the agent hadn’t arrived! We stood for 1hour 30 waiting - in the end there was eleven people. No one turned up. Who ever is selling the property in Thistle Pl would be absolutely fuming, I’m sure, if they knew - I hope they read this! Several of us called their emergency rental line to ask if they could ring us back. When we finally got through the company said they no longer did emergencies for this company so my advise is not to rent off them either. I travelled 98 miles to view this property, an expensive and completely wasted journey.

Hi. Decided to give Umega a go as liked the modern upbeat feeling I got straight away from them. Suzie meet myself at the flat and went through the process from start to finish. She got the marketing done very quickly and launched it within days. Krystian then arranged viewings within days and I received offers that the day! The best offer was almost 50% higher than I anticipated which was amazing. Thanks all for such a smooth process and would definitely recommend anyone thinking of using Umega to absolutely go with them 👍

If youre a student coming back and desperately looking for a place then please dont use Umega they totally ripped off my housemate last year and left her totally screwed and in debt, another friend of ours got exactly the same treatment in her 2nd semester when she went to move out they completly rinsed her and left her in financial problems. Just dont go anywhere near -be warned.

Rented a flat in Portobello/Edinburgh and the service was second to none, very helpful staff, especially Georgia!

All I strongly advise is DO NOT ever try and sell your house through Umega, truly horrible and exausting experience that had my wife in tears. Avoid them at all costs.

I let my flat out with Umega for 3 years and the experience was excellent from start to finish. They are friendly, responsive, and seem to really care about keeping their flats in good condition for tenants (which is important to me as I have been on the other side of the fence as a tenant myself). They treat both parties fairly and I would highly recommend them.