Uncommon Goods Reviews 

671
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers had a great experience with this company. Customers frequently mention the exceptional quality and wide selection of unique artisan products that make wonderful gifts for any occasion. People consistently highlight the smooth online shopping experience, beautiful presentation, and prompt delivery services provided by the team. Some reviewers were not happy with delivery issues, mentioning occasional carrier delays or fragile items arriving broken. A few people also experienced frustrating challenges with customer support when attempting to resolve order mistakes or missing items. Others noted occasional confusion regarding catalog descriptions and product colors not matching their online expectations completely.

What people talk about most

Product

People report positive experiences with product, often highlighting the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, regularly highlighting that merchandise is lovely, well made, and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Delivery service

Customers report positive experiences with delivery_service, noting that shipments arrive promptly, ahead of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. On one hand, some consumers report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience. The only reason I did not give 5 stars is because of the shipping expense. True, you can not get "uncommon goods" at Amazon, Wal-mart, or other websites but even at these other places... See more

Rated 4 out of 5 stars

Uncommon Goods offers many unique, artisan-made items I don’t see other places. The downside is their products are very expensive, I mean very expensive. That said, I do love gifting their items, beca... See more

Rated 4 out of 5 stars

No problem with Uncommon Goods or their products. I have a problem with OnTrac who they contract delivery with. Packages not delivered to the house, left outside in the dirt. Won’t buy from Uncommon G... See more

Rated 5 out of 5 stars

I don’t always use Uncommon Goods because many things are a bit pricey, especially in these times. But when I want something unique from a talented artisan, this is the place to go. Everything I have... See more


Company details

  1. #93 of 123 best companies in Gift Shop
  2. #6 of 8 best companies in Christmas Store
  3. #30 of 33 best companies in Corporate Gift Supplier
  4. #13 of 17 best companies in Garden
  5. #12 of 12 best companies in Handicraft
  6. #63 of 90 best companies in Home Goods Store

Contact info

4.0

Great

TrustScore 4 out of 5

671 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(671)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nice iterms, terrible site. Useless. Don't use them

I wrote you at the time. I will NEVER use your site again. You lost my gift wrap for the gift and there was NO way to reach anyone, even during posted business hours and the ordering site was a disaster. (the gift was much appreciated) but your infrastructure has lost a customer. I delete all the stuff / links you send me. NO intention of ever using you going forward.

August 8, 2025
Uncommon Goods logo

Reply from Uncommon Goods

We're so sorry for the trouble with your order. We're not aware of any issues with our contact methods. Our team is always available by phone and live chat during business hours, or by emailing help@uncommongoods.com. We're reaching out directly in case we can assist further.

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Rated 5 out of 5 stars

Unique products, great gifts

Very happy with my purchases from Uncommon Goods. Whether for myself or as gifts, I find the most unique, useful and unusual items. Gift recipients often say “where did you find that?”

July 21, 2025
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Rated 5 out of 5 stars

Uncommon Goods is my "go-to" gift site…

Uncommon Goods is my "go-to" gift site - regardless of how much I want to spend. There is always something different that I know my family and friends will enjoy. The products offered are always high quality, unique, and oftentimes made with love. When there is a notice of a new Uncommon Goods email in my Inbox, I am right on it - even if I don't need to buy something for someone. I enjoy looking! Thank you for being so helpful and fun.

October 20, 2025
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Rated 5 out of 5 stars

I love UNCOMMON GOODS

I love UNCOMMON GOODS. creative, well priced more often than not....good quality.....extremely unique for gift giving.....Love the annual VIP promos. List goes on and on. SO happy I learned about this business! I highly recommend for anyone searching for that special something for someone.

October 21, 2025
Rated 4 out of 5 stars

I love that this company gives back…

I love that this company gives back whether it be Breast Cancer, planting trees or whatever, it's always good to share.

Their merchandise seems quite unique and interesting. I am seeing a few more items from China and I'm not particularly fond of that. I really like the crafted items.

October 15, 2025
Rated 5 out of 5 stars

Uncommon Goods is my favorite place to…

Uncommon Goods is my favorite place to shop - you just never know what you're going to find. There is something for everyone and each item is so unique. It is my "go to" place when shopping for colleagues. I also love to find that one gift that no one could duplicate. I also want to credit them for getting items to me in record time - and there are no surprises, what looks good in the catalog is, often times, even better when it arrives!

September 4, 2025
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Rated 5 out of 5 stars

No source like them!

Always responsive, their quality is impeccable, with items unusual enough that I feel proud of giving them as gifts. Only once have I received something damaged in transit and it was replaced right away. I've been a customer for many years and look forward to many more, also appreciating the donations to worthy causes on my behalf!

October 21, 2025

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