Underfloor Heating Supply Reviews 58

BEWARE: THIS COMPANY IS SUPPLYING ELECTRONIC DEVICES THAT DO NOT COMPLY WITH REGULATIONS

(For context, I'm an electrical engineer)

This review is especially important for any DIYers to buy good brands with proper installation documents.

This company took my money and are REFUSING TO HELP.

I purchased their UFH kit for a house renovation. I was assured it would come with all the necessary tech info. All the mechanical components were fine, but the electronic wiring centre and thermostats were cheap imports with little or no information, are not compliant with regs and potentially dangerous.

When it came to the install, a wiring diagram was provided for the wiring centre, which I noted had errors. I contacted their "Team of Experts" only to discover, they're not experts or even technical. They're office admins and sales staff reading from a script. "Always have a qualified electrician to install" etc. When you tell them, you ARE qualified, you get the same response - its simply in one ear and out the other.

They refuse to put you through to anyone technical, which suggests they don't have any tech staff. After dozens of calls getting nowhere, and months later, I gave up and purchased a Heatmiser wiring centre which is a known reliable brand, backed by tech expertise.

Next problem was with the thermostats. No installation instructions or wiring diagrams were provided, so back on the phone to their "experts". Yet again, no tech people to speak to and got sent diagrams that were wrong. Their diagrams were for BD4001 thermostat which is a fairly common stat, and that would have been easy enough. But, the stats they supplied with the kit had no model number, serial number, part number so it was impossible to know how to wire it up.

Back to their "team of experts", explain the issue with the thermostats and they send the exact same incorrect diagram again. In one ear and out the other. Back on the phone, I tell them their diagrams are wrong but they tell me to get an electrician? Then their manager Adam Kahn, jumps in. I ask him if he's technical. he says no. I tell him, I've been through it numerous times and would prefer to speak to technical. he says I'm "being rude" then slams the phone down on me. (I recorded the call) It was them being rude and deflecting - not me.

The issue with the thermostats is a major RED FLAG because 1) if there is no part, model or serial number, then it cannot be traced and is also against the law. 2) if the connections or the chip in thermostat are not specified or known, then it's a massive gamble to wire it up. This company provided 3 different diagrams all with different wiring schematics, so you could end up wiring to a connection that fries your boiler's circuit board and that could cost thousands to repair.

NOTE: Electronic device regulations in the UK and EU mandate that products MUST display specific identifiers—model numbers, type/batch/serial numbers, to ensure traceability, safety compliance, and environmental responsibility. These identifiers are legal requirements for CE marking (EU) and UKCA marking (UK)

The devices this company are selling have no identifiers or CE markings and are therfore not legal or compliant with regulations. I intend to report this company to trading standards.

Updating as there doesn't seem to be an option to reply to you.

1) I did not reply to your email because I'd asked you to help me chase down the plumber you recommended and your email was just to say you wouldn't be able to help me do this, there seemed to be no point in responding.

2) The original drawing has the manifold under the window, not under the stairs: these are nowhere near one another

3) The person who did the survey did not ask where my house's zone valves were or whether it even had any, otherwise I would have told him they were above the under stair pantry. As it was I didn't know this would be useful information when considering the location of the manifold so I didn't mention it and he didn't either. His only concern was proximity to the boiler, which was why the original drawing showed placement of the manifold under the windowsill.

4) I later asked for aesthetic reasons whether it could go under the sink instead so our wall wasn't covered in pipework etc. I am not a plumber: I do not without being told know that a pump and electrical panel also need to fit alongside the manifold and this was not said to me when I asked if the change could be made. I even specifically said if it would be a problem I am happy to stick to the original plan, but was told there shouldn't be any difficulty so long as I don't store food in the under sink cupboard.

5) When the guys came to install the system, they asked if I intended to continue to keep the bin under the sink because they were concerned food would go off more quickly close to the heat. I said I don't mind moving the bin, but also said again that if putting the manifold down there would cause difficulties I am happy to stick to having it on the window. I was told that there should be no problem at all having it there and was given no advice or information to suggest the sorts of problems I have since encountered. I have related this to you elsewhere without adequate response

6) I have been told by at least 2, possibly 3 plumbers that parts of the manifold were installed backwards and although there's enough space for the manifold itself, it is extremely difficult to fit everything else in around it, which was never explained to me at any time prior to installation.

ORIGINAL REVIEW
We spent a small fortune having underfloor heating installed downstairs in my home 7 weeks ago, but due to how poor Underfloor Heating Supply's communication and after care is (it's tempting to give a blow by blow account, there's a lot of specifics that could be shared here, but the review would become an unreadable length), this is still not connected to my boiler or functioning. The installation of the manifold is such that no plumber wishes to touch it (we've consulted with at least 10! I've had one quote of £750 for the job, but I am now being ghosted by them). I have gone back to UHS, but they have their money now so that's all that matters.

I feel like I've been scammed - it's going to be cold here over Christmas and there's no end to the problem in sight. We specifically chose these guys because they do the installation as well as supply the equipment, but the survey was so ineffectual and they don't plumb the system in, so at this point I have no idea why I've paid double the cost of the other quote I got.

Having installed my heating I had to return a few unused components. No problem including international shipping. What great people to do business with, Cannot recommend this company enough.

After installing underfloor heating in my home, I can confidently say it’s one of the best home improvement decisions I’ve ever made. The difference in comfort was immediately noticeable. Gone are the days of stepping onto cold tiles in the morning, every room now has an even warmth without being overwhelming, prior to this we had heat ‘patches’ from radiators.

Steve and his team did a fantastic job from start to finish. They were professional, efficient, and clearly knew exactly what they were doing. The whole installation process was smooth and hassle-free, with minimal disruption. It’s not every day you find a team that’s both skilled and a pleasure to have in your home. Thank you to all @ Midland Flooring.

I’ve used Steve and the Undlerfloor heating supply company on 3 properties so far and I wouldn’t recommend anyone else. Fair prices, quality installations to suit all and a great bunch of lads 👍🏼

Use with confidence

Dan was very professional,came on time very helpful and polite and friendly,would recommend him to friends and family.

Install went smoothly and guys on site knew what they are doing and took pride to get it right

I called to ask for some advice on my underfloor heating manifold system and Stephen was excellent, kind and friendly. He talked me through the process of fault finding and was on the phone for about an hour. Stephen was extremely knowledgable and was a pleasure to speak to, a great company to deal with.

I've dealt with a few of the employees at Underfloor Heating Supply & every-time I have had a query all of the people there were more than helpful, nothing was too much trouble, I would always go back to this company for any UFH materials or advice I may need, superb in my view(;-))

Sam from Underfloor Heating Supply Ltd has priced and coordinated multiple underfloor heating installations for our clients at Powell Design & Construction Ltd. They offer exceptional service, they are efficient and professional which greatly contributes to the successful delivery of our construction projects.

Underfloor Heating Supply Ltd has become an invaluable partner for our business. Their team understands the unique requirements of our construction projects and consistently delivers outstanding results. From the planning stages to the final installation, their dedication to excellence shines through.

Communication with Underfloor Heating Supply Ltd is always prompt and clear. They work closely with our project management team, keeping us informed throughout the process and addressing any questions or concerns promptly. This level of collaboration is a testament to their commitment to client satisfaction.

Excellent service especially from Sam who was really helpful. Excellent customer service and speedy delivery. I will be using it again.

Outstanding service and product knowledge. have worked with Sam and Adam for the past year and can only say good things. I would definitely recommend Underfloor Heating Supply. deliveries are always on time and the products are high quality.

I have been using these guys for a few years now and reviewed here before. They never fail to impress me with both cost and installation of under floor and screed . They have done numerous jobs for carrying out the installs with minimum fuss and maximum skill and efficiency. Karl and his mate who install are absolutely first class. Very good customer service from initial contact to completion. They were recommended to me by another builder and I'm glad I contacted them. We are both very fussy with our finishes, with many being high end. these guys are perfect. Glad I found them and they'll be doing plenty more instals for me in the future.

Having worked with Underfloor Heating Supply on our last three development projects, we are thrilled to share our exceptional experience. Their consistent excellence in service, competitive pricing, and unwavering reliability have solidified them as our preferred supplier.
Their pricing is not only competitive but transparent.
Delivery times are consistently met, and their products have proven to be of the highest quality, ensuring efficiency and client satisfaction. We've experienced zero issues with their underfloor heating systems so far.
In conclusion, Underfloor Heating Supplies has set the gold standard for underfloor heating suppliers. We highly recommend them to anyone seeking the best in the industry.

Quality of advice and goods along with speed of delivery

I needed a new concrete floor to be layed and and leveled in my outbuilding. They completed the job on time and the quality of there work is 5 star. This company go out of there way to go that extra mile. I just left it all to a guy called steve who had quoted and also come to the job once it had been completed to make sure the work was 100%.
5 star company

Adam was great when me and my mrs first enquired about underfloor heating and screed in our house renovation, they booked us in really quick and smashed out our installation within 2 days. Really fast and efficient

Tom was a great help with all our queries whilst ordering our DIY underfloor heating kit, the system itself works amazing and I would highly recommend this company

Excellent service, great workmanship, both the people in the office and the installers did a great job in the planning and installation of our new living extension.

Had the underfloor heating installed in our new kitchen extension, arrived on the date they agreed, installed promptly, completely tidied up, very happy with the end result and a professional job