United Carpets & Beds - Rochdale Reviews 

94
TrustScore 4.5 out of 5

4.7

6 Union Street, OL16 1DH Rochdale, GB


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Rated 5 out of 5 stars

I bought a lovely bed from here 5 years ago and it's still going very strong the young man with tattoos is very helpful and answered all my questions would definitely recommend 👍👍

Rated 3 out of 5 stars

I had a hip replacement did not realise my old mattress would not be taken back. I did try to alter this on my account but not successful, I rang elk mill store spoke to a lovely lady who understood,... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff in the Rochdale store, talked us through the options & what weight of carpet etc would be good for the bedroom. Easy booking of a delivery/fitting slot. The fitting was wonder... See more

Company replied

Rated 5 out of 5 stars

Plenty of choice in the store and no hard selling. Delivery was super fast and the carpet fitters were excellent. No fuss, no mess a professional job completed within an hour. They even helped move f... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 6 Union Street, OL16 1DH, Rochdale, United Kingdom

  • 01706 715588

4.7

Excellent

TrustScore 4.5 out of 5

94 reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(94)

1,810 reviews in the last 12 months

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Rated 5 out of 5 stars

United top of the league 👌

Great job from consultation in shop to final installation 👏

April 25, 2025
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Michael, thank you for taking the time to share how our Rochdale store did!

We're so pleased that they could meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future, have a fantastic day!

Rated 5 out of 5 stars

We have used united carpets at Rochdale…

We have used united carpets at Rochdale for about 4 times, the salesmanship is excellent not pushy & very knowledgeable, the carpet fitter is excellent and professional and we are so impressed with his work highly recommended

May 6, 2025
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hello Kathryn, thank you for taking the time to leave us such kind feedback!

We're so pleased to hear that our Rochdale store was able to provide you with an excellent service that met your expectations.

Thanks again for the recommendation. We look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Finding a carpet

I had a stress free, helpful experience today with Rhys.
He listened to what I needed and helped me find the right carpet for the room and budget.
No hard, pushy, sale just good customer service.
Really happy with pricing (which was clear) and booking a suitable date to be fitted. Highly recommend

April 8, 2025
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi, thank you for taking the time to leave us a review!
Its so great to hear that our Rochdale store provided you with a stress free helpful experience, helping you find the right carpet for you and your home.
Thanks again for the recommendation, we hope to see you again in the future!

Rated 5 out of 5 stars

Great price

Great price, great service

March 13, 2025
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Sam, thank you for taking the time to leave us feedback!
We're so glad that our Rochdale store could provide you with such a great service with great prices.
We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Purchased and fitted within a week and…

Purchased and fitted within a week and before Christmas, great service

December 16, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Martin, thank you for taking the time to share with us how our Rochdale store did! Its great to hear they could provide you with a quick and efficient service. We hope to get the opportunity to assist you again in the future!

Rated 5 out of 5 stars

Recently bought a new carpet from them

Recently bought a new carpet from them. Good quality and very happy.
More recently bought a new mattress. Again happy, although the store said delivery within the week, but when customer services rang, it was a two week delivery

December 21, 2024
Unprompted review
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Reply from United Carpets & Beds - Rochdale

Hi Jacci, thank you for taking the time to leave us a review! We're so glad our Rochdale store could meet your expectations and provide you with such a positive experience, We hope you have a fantastic afternoon, and hopefully we will see you again in the future.

Rated 5 out of 5 stars

Good service

Lovely company,will be getting other carpets from here in the future. Carpet fitter was great measured my stairs for me as those are getting re-carpeted soon.

December 19, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi, thank you for leaving us a 5 star review! We're so glad our Rochdale store could meet your expectations and provide you with a positive experience. We look forward to seeing you again in the future, take care!

Rated 5 out of 5 stars

Good range of options

lots of choices, great deals and very friendly approachable
staff

November 18, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hello Jade, thank you for sharing your experience with us! We're so glad to hear that you was satisfied with the range of choice in our Rochdale store. Thanks again for the recommendation!

Rated 5 out of 5 stars

Nothing to much trouble. orthweinto the shop they were really…

Went into the shop they were really good ordered the carpet, the fitter turned up with the carpet, he was very nice he fitted the carpet nothing was to much trouble l would definitely recommend United carpets they are very good and very reasonable prices.

December 9, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Enid, thank you for sharing with us how our Rochdale store did! Its so good to know that they could exceed your expectations. We hope you love your new carpet!

Rated 2 out of 5 stars

Ordered beds online.

Ordered beds online.

Built 1st bed and was very disappointed in the build quality. Sides of the bed are chip board and flimsy, had to keep this one as it was opened.
Didn't bother with 2nd bed, sent it back.
This is probably why they are not displayed in store.
Just to clarify, it's not a problem with the store, but an issue with the products that can only be ordered online and not on display in store.
Store dealt with order satisfactorily.

November 14, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Good afternoon Jason, thank you for taking the time to leave us feedback. we regret to hear that you had a negative experience with our Rochdale store, but would appreciate the chance to turn your experience around. If you're willing to contact us please email customerservice@unitedcarpets.net so we can try and work towards a resolution for you.
Kind Regards
The United Team

Rated 5 out of 5 stars

Great staff and service

October 22, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Marie, thank you so much for leaving us such a kind review! Its a pleasure to hear you recieved such a excellent service from our Rochdale store!

Rated 5 out of 5 stars

Excellent

Excellent experience

October 4, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Muhammad Yasir Javed Parveen, thanks for your praise and kind comments about our team. We hope you have a great day!

Rated 5 out of 5 stars

Excellent value and highly skilled workmanship.

I can't thank Janice and Ian enough, they were true to their word.

The team who did my last job a very difficult uneven floor, they were exceptional, a bunch of highly skilled individuals.

I will always use this company for all my flooring needs be it carpets or otherwise.

Well done and thank you.

October 1, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Customer, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

Rated 5 out of 5 stars

Great Service

Treated with great courtesy by the knowledgeable salesman Couldnt do enough to help Carpet came very quickly ,was fitted and looks great Couldn't be happier

July 28, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Graham,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rochdale

Rated 5 out of 5 stars

Great experience

Service from the Rochdale store was exemplary. We were shopping around various outlets and this store offered exceptional value and friendly, patient service

July 27, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Kenny,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rochdale

Rated 1 out of 5 stars

Worst decision going to United Carpets

Worst decision I made having my carpets fitted by United Carpets. The list of issues goes on and on. From drunk fitters to refusing to replace fraying carpets that should still be under warranty to fitting carpets too short etc. I could spend all day writing a review. Never ever would I go near this place again. I’ve had to replace all my carpets and it’s costing me a fortune. They had no compassion, no customer service and not even a sorry for the trouble we’ve caused.
Really disappointed and would certainly not recommend to anyone - quite the opposite.

May 27, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi,
Thankyou for leaving us a review.
We are disappointed to hear about your experience. If you email us at aftersales@unitedcarpets.net including your postcode and invoice number we can escalate this further.
Kind regards
The United Team

Rated 5 out of 5 stars

The price was good

The price was good, service in store was good, and fitter was thorough and careful. We would recommend.

June 1, 2024
Unprompted review
United Carpets & Beds - Rochdale logo

Reply from United Carpets & Beds - Rochdale

Hi Gordon,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team delivering great service and getting you a great price as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rochdale

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