We had a great experience with Daz when choosing our new mattress. He was really friendly, knowledgeable, and took the time to explain everything without making us feel pressured. He listened to what... See more
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Review summary
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Reviews shaping this summary
Recently had all upstairs carpets fitted. What an excellent service from United Carpets and Beds in Chorley. From going into the shop and being welcomed by Emily who made the buying a very eas... See more
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A big thank you to Rob at United Carpets Daybrook for helping us sort out what we needed .We had Carpets upstairs then laminate flooring downstairs. Great service and great price . Then a week later... See more
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We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they we... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Started well…….
My initial impressions of United Carpets were very positive. The showroom experience was good, the staff were helpful, and the ordering process was straightforward.
Unfortunately, the after-sales service didn’t match that standard. During installation, the fitter creased the flooring, but this was blamed on the subfloor. I’m not convinced how the condition of the subfloor could have caused a crease to appear in the flooring during installation, and I didn’t feel my concerns were properly addressed.
After attempts to get rectified, I eventually gave up pursuing the issue. It’s a shame because the experience started so well, but the lack of after-sales support has left me disappointed.
Overall, while the initial experience was good, the after-sales service means I probably wouldn’t use United Carpets again
July 1, 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Sean, thank you for taking the time to leave feedback.
We're so pleased that you had such a positive experience in our Ellesmere store, and that you found the staff to be helpful and the ordering process straight forward.
However we're sorry to hear that your experience with the independent fitter and the after sales service did not meet your expectations. We would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk with your details and a member of our team will get back to you.
Kind Regards
The United Team
Exceptional staff
We've re-carpeted two houses with this branch of United Carpets, their staff are exceptional. There's plenty of help in-store - especially in an emergency - and every fitter we've come across has been brilliant too. The prices are great. Wouldn't go anywhere else.
August 2, 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave a review.
Its great to hear that our Cannock store could meet your expectations and provide you with an exceptional 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets! We look forward to assisting you again in the future.
First class bespoke service from…
First class bespoke service from initial contact with Rob through to installation by Mark…
July 30, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Peter, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Arnold store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very good quality carpets and very good…
Very good quality carpets and very good customer service!
August 2, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mujtaba, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Very friendly and welcoming
Very friendly and welcoming, will definitely be going back, charlotte the lady behind the desk was very helpful with all our questions and when the fitters came out they did a great job
July 31, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Andy, thank you for taking the time to leave a review.
Its great to hear that our Cannock store could meet your expectations and provide you with a 5 star service from start to finish.
We're so pleased that you're happy with the finished results of your carpets! We hope to assist you again in the future.
Really poor customer service
We used United Carpets for the flooring in our new home and encountered issues both during and after installation, requiring constant complaints. To make matters worse, we also ordered a bed as part of our purchase. Delivery was delayed well past the agreed date, and when the bed finally arrived, it was missing parts.
Communication has been terrible. The customer service representative from the beddings was rude, rigid and unhelpful. Every time we call for an update, we get vague answers and no real resolution, with zero proactive follow-up from their team. We spent a significant amount of money and received unacceptable service and value in return. I would not recommend them.
July 20, 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Kehinde, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Aylestone Road store did not meet your expectations. This is not the level of service we strive to provide and we thank you for bringing this to our attention.
Our Customer Service team would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk at your earliest convenience with your details and a member of our team will be in touch.
Kind Regards
The United Team
Matt always provides good honest advice…
Matt always provides good honest advice and first class service. A+++++
August 1, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Tony, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a first class service service throughout!
Really good experience in store both…
Really good experience in store both staff members was very helpful and welcoming kane and shaun
August 1, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Kylie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nottingham store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Fantastic service really helpful and a…
Fantastic service really helpful and a bargain price- Really pleased with James and Alex thanks
August 1, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Tim, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
Thank you so much for the recommendation. Take care
Highly recommend ,the staff were …
Highly recommend ,the staff were knowledgeable and friendly going the extra mile particularly Anton . Will definitely be a returning customer
January 28, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Louise, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our St Helens store.
Thank you so much for the recommendation. We hope to assist you again in the future.
beautifully fitted carpets
from making a telephone call to arrange the measuring service all staff were very polite and Adam who brought the carpet samples was very helpful and understood what we needed . the carpets fitters were very neat and tidy and did us a good job. the carpets are good quality and a reasonable price
July 10, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Vera, thank you for taking the time to leave a review.
Its great to hear that our Batley store could meet your expectations and provide you with a 5 star service from first speaking to the store over the phone right through to your carpets being installed.
We're so pleased that you're happy with the finished results of your carpets! We hope to assist you again in the future.
Absolutely great experience from first…
Absolutely great experience from first visit to the store to install. Adam and his colleagues took good care of me and my project. Will recommend to anyone.
The product quality and price were top notch.
July 31, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mohammad, thank you so much for sharing how our Batley store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
Thank you so much for the recommendation. Take care
Great looking store update
Great looking store update, very helpful staff, especially Callum.
July 31, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Pete, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Carpet purchase
Dave was knowledgeable and excellent from start to finish.
July 30, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Phil, thank you so much for sharing how our Stoke Fenton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future. Take care
Reply from United Carpets & Beds
Hi Maria, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Batley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very satisfied customer
We had our house carpeted and lino fitted throughout. Staff in the shop were very helpful and gave great advice. The carpet fitters were very quick considering it is a four bedroomed house and they were very tidy and very considerate. A day or two later we realising a little patch of carpet was missing from between the banisters and a chap came out and rectified it straight away. Would highly recommend United Carpets due to the quality of the carpets they sell and also the staff throughout the process. They also provide a range of finance options to suit your needs. Fantastic!
July 30, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Suzanne, thank you so much for sharing how our Wrexham store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one with a wide range of finance options and helpful staff. We're so pleased that you're happy with the finished results of your carpets and vinyl.
We look forward to assisting you again in the future. Take care
Purchased new flooring for my bathroom…
Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices
All my flooring I have purchased from here has all been fitted perfectly .
July 29, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Steven, thank you for taking the time to leave such a kind review.
We're so pleased that the team could again provide you with a great service throughout with a wide selection of flooring to choose from.
Thank you again for your recommendation, we look forward to assisting you again in the future!
5 stars
Brilliant 👏 staff friendly but professional couldn't do enough to help , fitters did a brilliant job , would definitely recommend
July 17, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Nicola, thank you for taking the time to leave such a kind review.
We're so pleased that the team could provide you with a 5 star service throughout.
Thank you again for your recommendation, we look forward to assisting you again in the future!
Jav did a fab job and helped with all…
Jav did a fab job and helped with all questions
July 29, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Rachel, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Really friendly in the shop the carpet…
Really friendly in the shop the carpet fitter was here with in 2days to fit my carpet. Been going here for the past 30 years I wouldn't use any other shop would highly recommend.
July 24, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Amanda, thank you so much for sharing how our Stoke-on-Trent store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future. Take care!
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