UnitedSupportAnimals Reviews 

8,755
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the professional and knowledgeable staff for their helpfulness, kindness, and attentive service, making the process easy. Many highlight the excellent customer service and user experience, noting quick response times and efficient handling of requests, often receiving necessary documents promptly. However, some customers also noted issues with customer service, encountering unhelpful or irritable staff and experiencing long hold times. Additionally, a few reviewers mentioned significant delays in receiving paperwork or found crucial information, like travel rules, was not clearly communicated.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as quick, easy, and... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more

Rated 5 out of 5 stars

All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,755)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made everything super easy and quick

Made everything super easy and quick, from guiding me through the airline’s requirements to the interview with the psychiatrist. Even helped me out to ship the package out of the country to south america. Highly recommended

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! They were able to help me get by fur baby to be able to live with my kids and I. They were available immediately when I needed them.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Love

Fast, caring and took all my calls and answered all questions immediately.

August 28, 2025
Rated 5 out of 5 stars

Keeping families together

They are so helpful.. I am 68 and have had my fur baby for ten yrs.. I recently became one of the many old folks who lost her home… I have found places to live but it is costly because of how much rent has gone up… I have been paying 400 a month… it was my own home.. this is the first time I have had to rent a place and you see the prices…I live on just a little over 2000 a month so it has been overwhelming for me ….every place I can afford says no dogs… Maggie is my only family and I just can’t give her up… they are making my life a little brighter by providing this great service… I wish every where I needed help was as great as they are…thank you for helping us we so greatly appreciated you and what you do.,. With love…Terri and Maggie

September 3, 2025
Unprompted review

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