Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more
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Review summary
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United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more
I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more
All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more
4.6
Excellent
9K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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My experience was really good the…
My experience was really good the custumer service very quickly and helpful
I'm very happy
May 28, 2026
Delivery went pretty good.Recieved…
Delivery went pretty good.Recieved everything but the ID cards on my dog. Sent picture of my dog into your services. Just awaiting on their arrival still.
Overall I have been pleased with my experience.
May 2, 2026
Reply from UnitedSupportAnimals
We’re sorry to hear you feel this way. We did everything possible on our end to assist, including waiving the HOA fee as a courtesy and sending the required documentation directly to the therapist for completion. Unfortunately, approval decisions involving housing or final accommodation acceptance are not controlled by our company.
We truly tried to help move the process forward and appreciate the opportunity to assist you. If there is anything further we can do to help clarify the process or provide additional support, please feel free to contact us directly.
United Support Animals
It was real easy to talk to somebody…
It was real easy to talk to somebody and get qualified
April 27, 2026
Great timely services!!!
April 25, 2026
Customer service was great to deal…
Customer service was great to deal with. Getting my letter was quick and easy.
April 29, 2026
Communication was key
Communication was key! Staff was exceptional! Prompt finish time!
April 21, 2026
I am very happy with your service and…
I am very happy with your service and the process involved to obtain the documents needed for our emotional support pet. Thank you
April 26, 2026
It was not explained that emotional…
It was not explained that emotional support animals were no longer allowed to travel in the cabin with their owners. I needed my little dog to be able to travel with me in the cabin, but the airlines do not allow this any longer, only service dogs are allowed to travel in the cabin now. Thus the money I spent with your company was wasted and since I am a retired widow, that was a very expensive mistake. When I texted your customer service, the person I was texting with knew even less than I did about the situation. He was very uninformed and did not offer me ANY assisteance.
April 14, 2026
Reply from UnitedSupportAnimals
Thank you for your review.
After reviewing your order (#101159333), we would like to clarify that you did not purchase an Emotional Support Animal (ESA) letter. You purchased a Service Animal Registration Package (Basic Registration).
These are two completely different services.
Airline travel regulations apply specifically to trained service dogs, not ESAs. As such, your concern about ESA travel does not apply to the product you purchased. At no point was an ESA travel benefit part of this order.
Additionally, we clearly outline on our website the differences between ESAs and service animals, including what each qualifies for under current regulations.
We encourage customers to review the product they are purchasing, and we are always available to answer questions prior to checkout.
If you need assistance with the correct documentation for your specific needs, please contact our team directly and we will be happy to help.
It’s sad that you have a policy where…
It’s sad that you have a policy where you can’t return items for refunds
April 22, 2026
Reply from UnitedSupportAnimals
Thank you for your feedback.
We understand your frustration, however it’s important to clarify that our service involves more than just a physical item. A licensed therapist completes an evaluation and documentation is issued, and in addition, your package is processed and shipped.
Because the service has already been fully completed and delivered, we are unable to offer refunds once this process has taken place. This policy is in place to ensure fairness, as the work and resources have already been provided.
We appreciate your understanding.
Wonderful!!!!
April 15, 2026
Great ESA service for apartment residents
I renewed my ESA designation for my 2 cats again this year with United Support Animals. The process is simple and straightforward. I heard from the therapist within 24 hours, just as they promised. I also got my letter within 24 hours of my session with the therapist.
April 15, 2026
It was so simple!
April 22, 2026
You don't need to go out by yourself anymore.
I live alone and am 71 and many times wish I had my dog with me(lady bug) a friend told me how I could sign her up as my support pet. it was fast and easy now I have her only thing frys dose not let me take her in because they say she is not a service dog.
April 19, 2026
Pet screening/ unprofessional representatives
I tried to do a pet screening and ive been waiting for 3 months for the paper work to go through and nothing. They keep saying it will get done. I tried calling today, the guy on the phone was so rude and hung up on me 3 times and finally yelled at me and said "lady you have issues" I laughed and said for the 3rd time I need a manager. Decided to mute himself and I repeat i need a manager and than waits a few mins than puts me on hold for now 20mins
May 4, 2026
Unprompted review
Reply from UnitedSupportAnimals
Thank you for your feedback. We’re sorry to hear about your experience and take concerns like this seriously.
After reviewing your account, we want to clarify that your request has not been completed because the required PetScreening process was not finalized within the processing window. In order for us to proceed, PetScreening must be properly submitted and completed on the customer’s end. At this time, a resubmission is required for us to move forward.
Regarding your call experience, what you described does not reflect our standards. We are reviewing this internally to ensure all interactions remain professional and respectful.
We’re here to help resolve this as quickly as possible. Please contact us directly at 800-918-3151 ext. 1, and our team will assist you with completing your PetScreening so we can proceed with your request.
Thank you.
United SUpport Animals
I ordered a package with a letter
I ordered a package with a letter, I did not receive my letter and I have reached out twice without any response.
April 16, 2026
Reply from UnitedSupportAnimals
Thank you for bringing this to our attention, and I sincerely apologize for the frustration you’ve experienced. This is definitely not the level of service we aim to provide.
We take situations like this very seriously and would like to resolve this for you as quickly as possible. Please reach out to us directly at support@unitedsupportanimals.org or reply here with your full name and order number, and we will prioritize your case immediately.
If you’re open to it, you can also provide a phone number and best time to call, and a member of our team will contact you directly to get this sorted out right away.
We appreciate your patience and the opportunity to make this right.
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