United Utilities Reviews 

Your staff member was pleasant, helpful and very professional, and a credit to your company. Many thanks...

It was a long wait to be connected to a telephone agent but once connected the agent was excellent they responded to my queries very well and put wheels in motion to try and rectify my poor pressure I rang again after lifting the meter box lid and saw the chamber had quite a bit of clean clear water the agent connected me to a video call and he agreed that it needed a inspector to call and they were here at the time quoted you could tell straight away that she was well trained and did tests that proved I didn't have a leak which gave me peace of mind yes excellent service by all parties after the wait to be put through to a agent

After many leaks in our area ,numerous amounts of phone calls ,various work people to no avail l was a last promised a phone call to explain the very complex nature of the situation as usual l am still waiting!!!!!

The people were very helpful, friendly . Sorted my situation out
THANKYOU

Listen to phone calls

I’ve been with United Utilities since 2018, and recently I’ve moved to a new building. I’ve contacted United Utilities to set up a new account, but unfortunately they don’t supply water to new buildings. Customer Service were very helpful and explained that my property is a NAV (New Appointment and Variations) site, therefore I should contact ESP, because they’re the ones who supply water for new buildings in the area, which I haven’t a clue about it. I would definitely recommend United Utilities

5/5 Stars - Fantastic service and communication!I recently had to contact United Utilities and was thoroughly impressed by their customer service. The communication was excellent from start to finish. The team was polite, professional, and resolved my issue quickly. It is rare to get such efficient service these days. Highly recommend!

Very polite and knowledgable guys. Put us at ease straight away and explained in plain English how we could resolve our situation. Chris & Phil are an asset to UU

Great on time and very informative

Very helpful customer service.

Spoke to Pippa G and Erin J over no water and couldn't of asked for better service even rang me back when I got cut off, keep up the good work and thanks so much rich

Letter in May to inform us we were using twice as much water for two people,
From June to September checks on leaks which included new water meter, possible leaks within the home and civil work outside the property which ended in what would seem a positive result, culminating in a reduced monthly water bill.
All the people we dealt with proved helpful.

Excellent and helpful service!I am writing this review to share my great experience with United Utilities. The [customer service / staff / engineer] was absolutely brilliant. They were incredibly polite, helpful, and took the time to listen to my issue.Everything was sorted out [quickly / efficiently] and they made the whole process completely stress-free. It is rare to get such high-quality service these days, and I really appreciate the team's hard work. Thank you so much for the fantastic support!

Talking to a human being

Telephone answer promptly and problem solved by a polite, competent and friendly member of staff

Excellent customer service

Thank you, United Utilities. I spoke to two different departments and both ladies were absolutely lovely. They couldn't have helped me more. You have trained them so well.......and made me feel a real human being in this horrendously dehumanised world. Thank you all, so much. Rosemary

Just asked for statement etc for period time, no problem, sorted in a few minutes, thought it might take longer