Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
Company replied
✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
Company replied
Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
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Staff were very helpful and pleasant.
September 16, 2026
Reply from United Utilities
Hello Mary, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Very helpful and patience
Very helpful and patience, young man he listened and understood that I was concerned about the problem . He said not to worry the problem will get sorted.
September 24, 2026
Reply from United Utilities
Hello Mary, thank you for your wonderful feedback! We're so pleased to hear that our team member was helpful and patient, and that they understood your concerns. It's great to know you felt reassured that the problem would be sorted. Let us know if you need anything else in the meantime, Adam
Reply from United Utilities
Hello, thanks for your five-star review. Beth
A satisfying outcome
My queries were very well dealt with and because of age I was put on a register in case needed more assistance which could be vey useful
September 23, 2026
Reply from United Utilities
Hello Barbara, we're pleased we could help and that the additional support register will be beneficial for you. 😊 Sharon
Talking to someone was seamless and…
Talking to someone was seamless and very productive. I got a good response and a proper follow up
September 24, 2026
Reply from United Utilities
Hi Olusegun, good to hear that your conversation was seamless and productive, and that you received a good response and follow-up. Thank you for sharing your positive experience! Sharon
You were wonderful at a very very bad…
You were wonderful at a very very bad upsetting time. The person on the phone was very understanding Thank you for making it easier for me.
September 24, 2026
Reply from United Utilities
Thanks for leaving a review Laura. We're sorry you had to go through such a difficult and upsetting time, but we're pleased our colleague was able to provide the support and understanding you needed! Thanks, Sharon
Your representatives were polite and…
Your representatives were polite and very helpful.
September 23, 2026
Reply from United Utilities
Hi Kathleen, thank you for taking the time to share your feedback. We're so pleased to hear that our representatives were polite and helpful! Sharon
Getting through can take a while.Rang…
Getting through can take a while.Rang me back when they said they would which is helpful as we dont want to keep ringing feeling like were being a nuisance.
September 17, 2026
Reply from United Utilities
Thanks for your feedback. We're pleased the callback came when promised and helped save you having to keep calling. We appreciate your patience and sharing this with us! Thanks, Sharon
Turned up within a couple of hours
Turned up within a couple of hours. Checked and re-checked for problem and cleared it.came back nexy day as the camera snake wasn't working. Lots of debris in the drains apparently so they have cleared everything. Very very happy
September 24, 2026
Reply from United Utilities
Hi Julie, thanks for your review today & thanks for sharing your experience with us :) Sharon
Reply from United Utilities
Great to read this Faheem! Good to know you found the advisor understanding. Thanks, Sharon
Thanks Paris dealt with my concern very…
Thanks Paris dealt with my concern very efficiently, thank you
September 24, 2026
Unprompted review
Reply from United Utilities
Thanks so much for leaving a review for Paris today, we really appreciate it! Thanks, Sharon
Discrimination
Shame on United utilities for discriminating against my disability and vulnerability on multiple times, and in some point when they realised their mistake tried to brush me off with £75 cheque which I returned back to them. I was told I am not eligible for any of United utilities schemes, and that I'm disabled doesn't matter...
I take them to CCW and Ofwat and hope they be able to help put some sense in United utilities customer service approach to vulnerable customers. Later was told that they won't wait for the outcome of CCW or Ofwat which is outstanding, refused to raise complaint against the person who dismissed me on multiple times and discriminated against me. Next step legal action.
I have written evidence correspondence between me and United utilities if they try to hide my review.
June 16, 2026
Unprompted review
Reply from United Utilities
Hi Hristo, we're truly sorry to hear about the distressing experience you've had. We take all feedback regarding vulnerability and disability very seriously. We would like to understand more about your situation and the concerns you've raised. If you have access to social media, would you mind sending us a private message with your address/contact number? Thanks, Adam
Reply from United Utilities
Hello Michelle, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Really good, friendly customer service
Really good customer service from Joshua, explained everything and recommended a water meter to me, then arranged the appointment to fit it.
September 22, 2026
Reply from United Utilities
Hi Karen, it's great to hear Joshua helped arrange a water meter, and you were happy with the service. Thanks again, Beth
i feel compelled to write this review…
i feel compelled to write this review as I am so fed up with this company, no one seems to know what they are doing, Twice they have sent me texts to say they would be arriving to repair a leak which they caused I might add, by incorrectly fitting a more modern water meter. The first time they let me down they said they are sending me a cheque for £50, I thought they surely would not let me down again and they surely did. They sent me a reminder that they would be at my property yesterday between 8 and 17;00 and no show. I rang 3 times and was assured they would be here to complete the work when they did not show i rang them and was assured that a manager would ring me this morning and again nobody has bothered. I have spent at least over 2 hours in the queue to even get my call answered, This treatment is totally unacceptable. I am a 72 year old and the stress is awful
September 23, 2026
Unprompted review
Reply from United Utilities
Hi there, I am incredibly sorry to hear the experience you have had. If you use Social Media, please could you send us a Private Message with your full address and contact details so we can investigate this? Thanks, Alex
The customer relationship and issues…
The customer relationship and issues wad treated professionally
September 24, 2026
Unprompted review
Reply from United Utilities
Hello Isaac, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Great exsperience
September 17, 2026
Reply from United Utilities
Thanks for leaving a 5 star review today Patricia! Thanks, Sharon
Reply from United Utilities
Hello Janet, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Excellent Service
Excellent Service. Pre-emptive action in supplying drinking water ahead of a possible cut off in water supply.
August 13, 2026
Reply from United Utilities
We're so pleased to hear that our proactive approach to ensuring a continuous water supply was helpful. Thank you for acknowledging our efforts to provide excellent service. Thanks, Sharon
Reply from United Utilities
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our customer service. Alex
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