Upstoday Reviews 

I dropped my package to a UPS shipment point first thing on a Monday morning, having paid for next-day delivery with a money-back guarantee that the item would be delivered on time. The item was not even collected from the shipment point on Monday... or the Tuesday... or the Wednesday. I called them on the Wednesday, they assured me it would be delivered on Thursday. It was not. I had to return to the UPS shipment location and get them to re-locate my package at their location. It was finally delivered on Friday, three days late. They promise a "money-back guarantee" but after two months of trying to claim this money back, including numerous emails and phone calls where I was assured that they would be processing the refund, they still have not provided any refund. I am honestly disgusted.

Unresolved Parcels issues

I have been chasing UPS Today who are part of UPS and they confirm this after giving them all the infomation I am still chasing and chasing payment was taken up by Parcel 2 go I have chased them to . I am now trying to resolve these past two years and I am not getting no where with them they like to take your money but when there are issues they do not want to resolve them I am now thinking to take them to the court despite filling claim forms I am where I was two years ago - This is what I am getting from UPS ....Go to them ???

Ryan sorted problem after web site said I couldn't change the collection date.
I was unable to print the label for the original collection (today)

Lauren was very helpful and arranged for me to pay customs duties in France.

I send several parcels through UPS.
Im very disappointed as I measure and weight my parcels and pay the right amount . I was penalise with a measurement that do not make sense.As customers can not photograph all the parcel they send I suggest the ones that are penalise should be photograph to proof that is bigger that what was paid to make clear the penalty.

The chat queue is not long.

Leah S is very helpful.

The UPS service itself is imperfect - I don't think even UPS themselves would disagree with that - but UPSToday offers access to a range of UPS delivery services at a price point that I've found to be pretty much unbeatable domestically (UK to UK). Things sometimes don't go to plan, but I've used them maybe two dozen times and they seem to want to sort out problems when they do arise.
My special thanks to Simon (the supervisor) and Cecilia in the live chat team for really going the extra mile.

A very good way to solve my issue.

Don't normally write reviews, but - I don't know is it Brexit or covid or what. My package went from London to Dublin, a pair of glasses, cost about £30 for next day delivery. Sent on 6th Nov 21, It may arrive today 22 Nov, 16 days later. It apparently was held in Customs on 9 Nov, and UPS help line was unable to help, said in Dublin it is now with a 'non-UPS' agent. They were meant to contact sender or receiver, but never did. To track with Customs you need a MRN number, which UPS Customer Service were unable to give me, said it was with the 'non-UPS' agent, who are meant to contact but are not contactable. Calling every day. Then they said it had incomplete address, ie eircode missing, but in fact eircode was not needed for a suburban street address and address was full, and eircode is readily available on google maps from the address given. Sounds like computer said no. Sounds like lack of staff and too many packages. When I offered to collect from depot in Finglas, was told it would be ready in 2 business days, just to get it to the counter of the depot. Odd for a next day delivery from London.

Falsely claimed surcharge. Claiemd that parcel weight more than it should. UPS confirmed that there is no issue with weight.
Parcel2go claiming that there is 5 kg overweight.

Sana was very helpful rebooking a failed collection quickly and efficiently.

Problem solved within a matter of minutes!

I spoke to Hebba who was extremely helpful and pleasant. My problem was that a parcel had been returned to me with the reason 'receiver did not order, refused'. However, having spoken to my customer I had ascertained that the parcel had not been brought to her address by UPS and that she was still waiting for it. She stated that she has had problems in the past with deliveries from UPS and asked us to resend via Royal Mail.

I therefore, used UPS live chat and asked for a refund of postage charges. Hebba very quickly organised this for me and said that she will ask the depot to look into the matter.

We are regular daily UPS users and would generally recommend them as close to 100% of the time they get it right and parcels arrive next day.

Thanks AGATA for your help today you were very helpful

Mostly competent except when it goes wrong. Been waiting 3 months for a requested return. Contacted them (via chat, no phone number) 9 times and still no joy - trying to communicate with the actual couriers (UPS) is like chinese whispers. Been fed multiple lines of false info. Very poor performance in this 1 case.

Fantastic Service and very clear explanation.

I received a quick response and Iqra was very helpful.
Thanks you

Terrible, customer service is a joke, if parcel gone, you have to wait 2 month and they would not cover anything. 2 parcels lost and they did not take responsibility for that. Worst company !!!!!