Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... See more
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Review summary
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Reviews shaping this summary
Loved that this hard to find in the UK Lalo tequila is available thru Urban Drinks. My girlfriend is Texan and lives there and this is her favourite so after an extensive on line search I was deligh... See more
First time ordering from this company & was a little worried after reading the negative reviews but I can’t fault them. My package arrived quickly & I was kept updated every step of the way. It was al... See more
Although Urban Drinks has UK in the title it soon becomes obvious during the order process that the bottle is coming from abroad (fair enough as that's why it wasn't available to buy anywhere in B... See more
Company details
Contact info
Winkley Studios, 7 Winkley Street, E2 6PY, London, United Kingdom
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4.4
Excellent
848 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service!
Great at keeping me informed of where things were, really fast and well-packed!
February 4, 2026
Misleading images
January 21, 2026
Reply from Urban Drinks UK
Good day,
We are very sorry to here about this.
We are apparently already in contact with you and you seem to have received one of the newest batches of the product you ordered. Sorry for this!
We have already send you a return label and only await the goods to arrive at our warehouse to proceed with a full refund.
Again, we are very sorry for the trouble.
Kind regards,
Urban Drinks
Fake itinerary
They advertise niche drinks they don’t have/ aren’t even available on the market, then let you wait a month before they tell you and offer a cheap and common alternative. Bad experience to be honest. Waiting on a refund.
January 13, 2026
Unprompted review
Reply from Urban Drinks UK
Good day,
This is not correct, we proposed you the new edition of this product as the old edition is no longer produced and available at all on the market.
We are very sorry that you waited to long for the order, but the product we proposed was the Appleton Estate 8 YO Reserve Blend Rum 0,7L (43% Vol.) to replace the Appleton Estate Reserve Blend Rum 0,7L (40% Vol.) you have ordered.
We have nothing to hide here, as we informed you about the situation and you prefered to cancel the order. We also immediately proceeded with the refund for you.
Kind regards,
Urban Drinks
Ordered a bottle of spirit on the 08th…
Ordered a bottle of spirit on the 08th Dec as the website mentioned item in stock and available in 5-7 days. After 3 weeks no communication / no spirit / no apology. Order cancelled and was told i had to wait a week to receive the refund !!!
Shocking service !
December 8, 2025
Unprompted review
Reply from Urban Drinks UK
Good day,
We are very sorry that you had a bad experience with us.
Unfortunately, goods from the US as sometimes not under our control. In that case, customs are blocking the process and we would only receive the whole supply at the beginning of January unfortunately. There is nothing we can do here expect ask for apologise for this delay.
Concerning the refund, it depends on how you paid. If you pay with PayPal, the refund is immedate. But if you pay with credit card, we need to book a bank transfer on your Brithish card from our German bank account. We ask kindly for comprehension that this might take a few days and warn about this in our email to you ealier today. This process is also not under our control but is due to the international bank transfer rules.
Kind regards,
Urban Drinks
Fantastic service
Fantastic service, I honestly didn’t expect this to arrive before Christmas as I did order quite late, but surprisingly it did arrive on Xmas Eve morning, marvellous communication from the company too. Will definitely be ordering again
December 24, 2025
Excerlent servive and excerlent value…
Excerlent servive and excerlent value ordered from urban drinks lots of times always great and a pleaure
December 24, 2025
Shameful
Like Craig below, I found the service to UK was absolutely rubbish / non-existent! I ordered several bottles of spirits & liqueurs that were all "available, in stock" according to their website. After a week I contacted their customer service to be told that there had been a delay from their suppliers (WHY if they were already in stock)? After a second week I contacted them again to be told that there was a problem with 'Customs declarations forms' - Really? I then contacted them for a third time to cancel the order and seek a refund to be told it would take up to another week for that to happen. So, almost one month with my hard-earned cash in their bank account and nothing at all to show for it I am now too late to gift my order as Christmas presents. Shameful!
December 21, 2025
Unprompted review
Reply from Urban Drinks UK
Good day,
We are very sorry that you had a bad experience due to a stock error on our part and to the overwhelmed customs at Christmas time.
We would be happy to send you a voucher for your next order so that you can see for yourself that Urban Drinks usually works smoothly.
Kind regards,
Urban Drinks
First class experience
First class, very fast delivery from Germany to UK....
Very very pleased
December 17, 2025
customer service Themed Reviews
While I didn't need to cancel or change my order, I noticed how detailed and throrough their FAQ section is. This indicates a professional approach that is prepared for potential issues in advance.
December 18, 2025
Unprompted review
Hard to find brand, but not with Urban
Loved that this hard to find in the UK Lalo tequila is available thru Urban Drinks. My girlfriend is Texan and lives there and this is her favourite so after an extensive on line search I was delighted to find this.
Ordering process was as easy as I’d want - only improvement I’d suggest is updates on when delivery is expected/due, but I’m sticking with five stars because Urban are the only suppliers who could provide what I wanted!
December 9, 2025
Great service and delivery
The super speedy service was out of this world. Thank you
December 10, 2025
Really good I had a long wait for my…
Really good I had a long wait for my order in the past but it was really quick this time
December 9, 2025
Horrendous delivery company
The website is great and has a wide variety of products that otherwise wouldn’t be easy to find on other similar suppliers. The 1 star in fact isn’t regarding their service but the only delivery service that they provide for the customers (FedEx) which is the absolute worst in matter of deliveries. My parcel is been expected for two days and still hasn’t arrived. The delivery info only states that will be delivered by 6pm for then change into the day after when hasn’t been delivered by that time and all of this paying the higher fee for FedEx priority delivery. Change the delivery company
December 9, 2025
Reply from Urban Drinks UK
Good day,
Thank you for your message. We are very sorry, that you had a bad experience with FedEx.
Indeed, we are always happy to help and could have resolved that problem quickly with the transporter for you.
For sure, we will refund the shipping costs as compensation for this incident.
Kind regards,
Urban Drinks
Easy to Deal With
Easy to order and it arrived within a couple of days, in a very secure box. Great service
December 5, 2025
Amazingly quick delivery
Amazingly quick delivery. Item came securely boxed. Very impressed and would definitely recommend and buy from again
December 5, 2025
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