urbanbubble Reviews 

484
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for making the moving process incredibly smooth, efficient, and straightforward from start to finish. People often point out that property managers are exceptionally responsive, friendly, and professional when organizing viewings or answering questions. However, some reviewers were not happy with the overall service quality and noted persistent issues regarding slow response times. Consumers mentioned experiencing frustrating delays with maintenance requests, along with difficulties getting clear answers and proper assistance from support representatives. Others felt that property management lacked accountability when dealing with building concerns and tenant problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

People report positive experiences with service, praising the professional and efficient support provided by... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply conflicting experiences reported... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and helpful... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth and efficient process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 5 out of 5 stars

Asad's Professional Service at Urban Bubble There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was cal... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(484)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alessandra was brilliant throughout the…

Alessandra was brilliant throughout the process. Responsive and helpful from the initial enquiry until the deposit was put down. She was keen to answer the questions I had prepared and gave honest answers, helping me feel confident and not rushed or pushed into a decision. So far I’ve had a decent experience with the agency in general, it’s been clear and smooth.

May 7, 2026
Unprompted review
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Reply from urbanbubble

Hi Patrick! Thank you for the fantastic feedback. We're thrilled Alessandra was so helpful from start to finish. We're pleased everything has been clear and smooth for you, and we'll make sure she knows you've appreciated her support. Thanks from urbanbubble

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Rated 5 out of 5 stars

Johanne and Allesandra went the extra…

Johanne and Allesandra went the extra mile in getting the property rented and were excellent in communicating of the progress during this process.

May 7, 2026
Unprompted review
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Reply from urbanbubble

Hi Anthony! Thank you for sharing your experience. We're delighted Johanne and Alessandra did such a great job getting your property rented and kept you in the loop throughout. We'll make sure they both know you've appreciated their dedication. Thanks from urbanbubble

Rated 5 out of 5 stars

Second rental we’ve rented through…

Second rental we’ve rented through urban bubble, have been incredible each time!! Especially Alessandra, so lovely throughout the process and consistently communicated!! Thank you!!

May 5, 2026
Unprompted review
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Reply from urbanbubble

Hi Alex! Thank you for the wonderful feedback! We're thrilled you've had such an incredible experience with us for both rentals. Alessandra is brilliant, and we'll make sure she knows how much you've appreciated her support! Thanks from urbanbubble

Rated 5 out of 5 stars

5 STARS

Alessandra was unbelievably helpful and knowledgeable. The renting process is made so smooth and so stress free and I can’t thank her enough! I would absolutely recommend urbanbubble!

May 5, 2026
Unprompted review
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Reply from urbanbubble

Hi Holly! Thank you for the fantastic feedback and recommendation! We're delighted Alessandra made the renting process so smooth and stress-free for you. We'll make sure she knows how much you've appreciated everything she's done. Thanks from urbanbubble

Rated 4 out of 5 stars

Really positive experience with the service

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communication throughout was great, and Dora came in on a Saturday for my move-in day & when I ran into an issue out of hours, the team picked up and sorted it. Couldn't ask for more from the people side of things. 4 stars.

April 18, 2026
Unprompted review
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Reply from urbanbubble

Hi Leret! Thank you for sharing your experience. We're thrilled the team could help you secure your property quickly. We're pleased Dora could come in on a Saturday for your move-in and that the team sorted your out-of-hours issue. We'll make sure they all know you've appreciated their great communication and support. Welcome home! Thanks from urbanbubble

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Rated 5 out of 5 stars

My experience was very smooth and…

My experience was very smooth and straightforward, thank you to Alessandra for your help. Highly recommend

May 2, 2026
Unprompted review
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Reply from urbanbubble

Hi Marcin! Thank you for the great feedback and recommendation! We're thrilled your experience was so smooth and straightforward. Alessandra is brilliant, and we'll make sure she knows you've appreciated her help! Thanks from urbanbubble

Rated 5 out of 5 stars

Alessandra has been so helpful during…

Alessandra has been so helpful during my search for a flat. She has always communicated quickly with loads of detail and in a friendly way. I would definitely work with her again in the future.

April 29, 2026
Unprompted review
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Reply from urbanbubble

Hi Llinos! Thank you for the wonderful feedback! We're delighted Alessandra has been so helpful during your home search. We'll make sure she knows about your feedback. Thanks from urbanbubble.

Rated 5 out of 5 stars

Great experience in renting …

I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
This was actually the quickest we’ve ever secured a property and paid the holding deposit. We had a few questions and some issues uploading documents, but she handled everything with patience and clarity, helping us complete the process without any hassle. Thanks to Alessandra & urbanbubble team.

April 22, 2026
Unprompted review
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Reply from urbanbubble

Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble

Rated 5 out of 5 stars

Really satisfied with the whole overall…

Really satisfied with the whole overall process.
I have to say this is the fastest we have ever made the holding deposit to rent a property. Both me and my partner asked a lot of questions and had some trouble uploading the documents but Alessandra guided us by patiently answering all of our questions and finding out about the documents that we could upload to finish the process. Really thankful for the service and a really professional and kind staff.

April 22, 2026
Unprompted review
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Reply from urbanbubble

Hi Tet Nyi Aung! Thank you for the great feedback. We're thrilled the whole process was so fast and smooth for you. Alessandra is fantastic at what she does, and we'll make sure she knows how much you've appreciated her help. Thanks from urbanbubble

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Rated 5 out of 5 stars

Urbanbubble experience

Alessandra, was really helpful from the start of the process. I initially enquired about a property which was unfortunately off the market however she quickly offered to show me another property which I ended up accepting. All throughout the process she was available for questions and made it really easy for me, having never rented before. I’d like to thank Alessandra for her brilliant customer service and friendliness.

April 24, 2026
Unprompted review
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Reply from urbanbubble

Hi Jake! Thank you for the wonderful feedback. We're delighted Alessandra was so helpful from the start and quickly found you another property. She's brilliant at what she does, and we're pleased she made the process easy for you as a first-time renter. We'll make sure she knows about your feedback. Thanks from urbanbubble

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all costs. They tell you they are getting quotes on jobs that need doing but they never get done, yet they still charge us for something. A couple of apartments have damp and they aren’t doing nothing about it even though it states it causing health problems. AVOID, AVOID, AVOID

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Hi am writing about how poor and how…

Hi am writing about how poor and how bad Urbanbubble are. The organisations policy on having Great Customer Relationships is very poor. I live on a site that has been run by Urbanbubble for many years Briarfield Court Withington Manchester. They do not have a Plan on anything they just rip off its Stakeholders (Leaseholders) by doing as little or no Maintence on the site. The only area they say the maintain is the Roofs as we all know this is the easiest way of having no Transparency. They hardly ever use the Building Isurance for storm Damage, but charge us thousands of pounds for what. The organisation is run by Michael Howard who has no care an example there is a problem with the Damp on the Ground Floor Plots and it’s so important for Property Management companies like Urban Bubble to rectify this issue ASAP and to be concerned with this issue. They have had an in-depth investigation by a company who have carried out a detailed Report Urbanbubble have sat on this report with no care about its so called residents or its Stakeholders who are paying for a very Poor Service they are only interested in getting the money at all costs. Do not use Urbanbubble they are Rubbish. We have got rid of bad service and we would not recommend using Urbanbubble ever again.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!this agency is the best of all of…

Wow!this agency is the best of all of them! They will work hard so perfectly and fast moving process's. Specially Hannah you are the best!!!! Thank so much for everything!!

March 27, 2026
Unprompted review
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Reply from urbanbubble

Hi Jaypee! Thank you for the fantastic feedback! We're thrilled we could make the process smooth and fast for you. Hannah is the best, and we'll make sure she knows how much you've appreciated everything she's done. Welcome, and thanks from urbanbubble

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Rated 5 out of 5 stars

Carl was great at fixing my electric…

Carl was great at fixing my electric box - very efficient and friendly :)

March 26, 2026
Unprompted review
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Reply from urbanbubble

Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Shower repair

Repair to the shower by Carl, quick and effective. Very happy

March 26, 2026
Unprompted review
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Reply from urbanbubble

Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was great

Carl was great, came and fixed the shower very quickly!

March 25, 2026
Unprompted review
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Reply from urbanbubble

Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl fix it quickly

March 25, 2026
Unprompted review
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Reply from urbanbubble

Hi 叶文浩! Thank you for your review. We're pleased Carl could fix it quickly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

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Rated 5 out of 5 stars

Carl is so professional and did a very…

Carl is so professional and did a very good job

March 23, 2026
Unprompted review
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Reply from urbanbubble

Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

Professional, Friendly, and Reliable Support

Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.

March 20, 2026
Unprompted review
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Reply from urbanbubble

Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble

Rated 5 out of 5 stars

Great service from Carl

Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional—highly recommend.

February 11, 2026
Unprompted review
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Reply from urbanbubble

Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble

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