urbanbubble Reviews 

484
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for making the moving process incredibly smooth, efficient, and straightforward from start to finish. People often point out that property managers are exceptionally responsive, friendly, and professional when organizing viewings or answering questions. However, some reviewers were not happy with the overall service quality and noted persistent issues regarding slow response times. Consumers mentioned experiencing frustrating delays with maintenance requests, along with difficulties getting clear answers and proper assistance from support representatives. Others felt that property management lacked accountability when dealing with building concerns and tenant problems.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

People report positive experiences with service, praising the professional and efficient support provided by... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply conflicting experiences reported... See more

Response time

Customers consistently note positive experiences with response_time, praising the prompt and helpful... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth and efficient process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied

Rated 5 out of 5 stars

Asad's Professional Service at Urban Bubble There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was cal... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(484)

143 reviews in the last 12 months

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Rated 4 out of 5 stars

I appreciated the consistent…

I appreciated the consistent communication. Hannah has been incredible at making things happen & pushing things through for me. She was extremely helpful in meeting me at my apartment to give me my keys, as I flew in & had a chaotic travel. I would vouch for her again.
I do think the Urbanbubble’s is not up to date with current building items such as trash room change. I feel the set up for utilities & more could have been more smoother. The hot water was not explained & gave me any issues at the beginning. I would suggest for next time a better walk through

March 13, 2026
Unprompted review
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Reply from urbanbubble

Hi Disha! Thank you for sharing your experience. We're thrilled Hannah was so helpful in pushing things through and meeting you at the apartment with your keys, especially after your chaotic travel. She's brilliant at what she does, and we'll make sure she knows about your feedback. We appreciate your suggestions; feedback is really helpful as we work to improve the move-in experience. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble

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Rated 5 out of 5 stars

Carl was very helpful fixed all the…

Carl was very helpful fixed all the maintenance issues

March 16, 2026
Unprompted review
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Reply from urbanbubble

Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl is a fantastic member of the team

Carl is a fantastic member of the team, completed a fantastic job much appreciated

March 11, 2026
Unprompted review
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Reply from urbanbubble

Hi Jesika! Thank you for sharing your experience! We're delighted Carl did such a fantastic job for you. He's a brilliant member of the team, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl was very good and he did a really…

Carl was very good and he did a really good job

March 13, 2026
Unprompted review
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Reply from urbanbubble

Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Rated 5 out of 5 stars

Carl did the shower seal in our…

Carl did the shower seal in our apartment. He was very pleasant and did a really good job.

March 13, 2026
Unprompted review
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Reply from urbanbubble

Hi Sam! Thank you for sharing your experience! We're happy Carl did such a great job for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

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Rated 5 out of 5 stars

Carl did some maintenance for us and…

Carl did some maintenance for us and he's very responsible and careful, thank you so much!

March 13, 2026
Unprompted review
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Reply from urbanbubble

Hi Riley! Thank you for your feedback! We're pleased Carl was so responsible and careful with the maintenance work. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Rated 5 out of 5 stars

carl did really good

March 13, 2026
Unprompted review
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Reply from urbanbubble

Hi Dokey! Thank you for your feedback. We're pleased Carl did a really good job for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Dora

I had a really positive experience renting through Urbanbubble in Manchester. The whole process was smooth and professional from start to finish. Our agent Dora was especially helpful throughout. She was responsive, patient, and always willing to assist whenever we had questions or needed support.

Our situation was slightly complicated because one of us had student status, and many agencies were reluctant to proceed or simply declined to help. Dora took the time to communicate with the landlord and worked hard to help us get through the referencing process. Her effort made a real difference for us.

Overall, the team was responsible, supportive, and easy to communicate with. I would definitely recommend Urbanbubble to anyone looking to rent in Manchester, and I’m very grateful to Dora for her help during the whole process.

March 2, 2026
Unprompted review
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Reply from urbanbubble

Hi Shihao Xu! Thank you for sharing your experience. We're delighted Dora made such a positive difference throughout your renting process. We'll make sure she knows how much you've appreciated her responsiveness and effort. Welcome home, and thank you for recommending us!

Rated 5 out of 5 stars

Job well done!

Carl was on time, friendly and very thorough with the work he completed in my flat. Very pleased.

March 12, 2026
Unprompted review
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Reply from urbanbubble

Hi Kristy! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble

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Rated 5 out of 5 stars

Amazing company, wonderful staff!

Amazing company, great staff and very efficient. Carl is fantastic! Very knowledgeable and a pleasure to deal with. Service A*** a definite go-to for all your property management services!

January 8, 2026
Unprompted review
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Reply from urbanbubble

Hi Kristie! Thank you for the fantastic feedback! We're thrilled you've had such a great experience with us. Carl is fantastic, his knowledge and professionalism really do make a difference. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

New flat move in sorted

Team at urbanbubble helped us move into new flat. Greatly appreciate Joanne who helped us with all the details & and information for the listing & Hannah who helped sort all the paperwork process out with us! Whole process from getting viewing information, to paperwork, to the key pick up was smooth and quick.

March 2, 2026
Unprompted review
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Reply from urbanbubble

Thank you for sharing your experience! We're thrilled Johanne and Hannah made the whole process smooth and quick for you. From viewing to paperwork to key pick-up, they're brilliant at keeping everything on track. We'll make sure they both know you've appreciated their help. Welcome to your new home! Thanks from urbanbubble

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Rated 5 out of 5 stars

Hannah was amazing!

Hannah was amazing! So helpful and great at communication. Very organized too. Appreciated how clean and good to apartment was when we moved in :)

February 17, 2026
Unprompted review
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Reply from urbanbubble

Hi Emily! Thank you for the wonderful feedback! We're delighted Hannah was so helpful and kept everything organised throughout. She's amazing at what she does, and we're pleased the apartment was clean and ready for you when you moved in. Welcome home! Thanks from urbanbubble

Rated 5 out of 5 stars

Very professional

Carl did a fantastic job. Not only did he fix my door using a higher quality latch than what I had before, he also, without prior notice, fixed my window which had become stuck shut just yesterday. I am extremely satisfied with his high level of professionalism.

March 11, 2026
Unprompted review
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Reply from urbanbubble

Hi Jebose! Thank you for sharing your experience! We're glad Carl could get everything fixed with no problem. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Dora was great

Dora was great, friendly, helpful and speedy process, they got me from
My first phone call to moved in, in a matter of days!

February 26, 2026
Unprompted review
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Reply from urbanbubble

Hi Josh! Thank you for the great feedback! We're delighted Dora made the process so smooth and got you moved in within days.
She's brilliant at what she does, and we'll make sure she knows you've appreciated her friendly, helpful approach. Welcome to your new home! Thanks from urbanbubble

Rated 5 out of 5 stars

Had a wonderful experience

Had a wonderful experience! Dora and Xavier kept in touch the whole way through, which I really appreciated. The application and referencing was handled quickly and efficiently without ever feeling rushed, and any questions or hiccups were sorted out immediately. Thank you both so much! :)

March 10, 2026
Unprompted review
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Reply from urbanbubble

Hi Dec! Thank you for sharing your experience! We're thrilled Dora and Xavier kept you informed throughout and handled everything so smoothly. We'll make sure they both know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble

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Rated 5 out of 5 stars

Dora was very helpful assisting us with…

Dora was very helpful assisting us with securing our new home. I would highly recommend using urban bubble.

February 3, 2026
Unprompted review
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Reply from urbanbubble

Hi John! Thank you for the great feedback and recommendation! We're delighted Dora was so helpful in securing your new home. She's brilliant at what she does, and we'll make sure she knows you've appreciated her assistance. Welcome home! Thanks from urbanbubble

Rated 5 out of 5 stars

Thanks Carl :)

Carl fixed our issue no problem thanks Carl!

March 9, 2026
Unprompted review
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Reply from urbanbubble

Hi Milly! Thank you for your feedback! We're glad Carl could get everything fixed with no problem. We'll make sure he knows about your feedback. Thanks from urbanbubble

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