Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more
Company replied
UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more
Company replied
Asad's Professional Service at Urban Bubble There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was cal... See more
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Company details
Written by the company
We are an award-winning property operator specialising in the leasing & management of residential communities.
Contact info
Sevendale House, 7 Dale Street, M1 1JA, Manchester, United Kingdom
- 0161 236 3344
- marketing@urbanbubble.co.uk
- www.urbanbubble.co.uk
4.0
Great
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
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Great Service
Carl fixed the kitchen tap for me and did an amazing job. Thank you
March 4, 2026
Unprompted review
Reply from urbanbubble
Hi Jana! Thank you for taking the time to leave us a review! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble
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Urbanbubble maintenance team
Carl and Joe from ub maintenance team have been fantastic in supporting us with on site issues. They always act promptly, provide helpful insight and practical advice and consistently remain positive and professional in their approach. Thank you both for your continued support! 😊
March 4, 2026
Unprompted review
Reply from urbanbubble
Hi Paulina! Thank you for the fantastic feedback! We're really pleased Carl and Joe have been so supportive in helping you out on site. Their prompt, positive approach really does make a difference. Thanks from urbanbubble
Ub maintenance team
Excellent work, fast service thank you to Karl and Joe
March 4, 2026
Unprompted review
Reply from urbanbubble
Hi Alex! Thank you for the great feedback. We're pleased Carl and Joe provided such excellent, fast service. We'll make sure they both know you've appreciated their work. Thanks from urbanbubble
Carl done an amazing job very quick 👏
Carl done an amazing job very quick 👏
March 4, 2026
Unprompted review
Reply from urbanbubble
Hi Mark! Thank you for your feedback ! We're delighted Carl did an amazing job and worked so quickly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
Great service from Carl
Great service from Carl, very attentive & resolved the plumbing issue quickly
March 3, 2026
Unprompted review
Reply from urbanbubble
Hi Megan! Thank you for the great feedback. We're pleased Carl could resolve the plumbing issue quickly and attentively. He's brilliant at what he does, and we'll make sure he knows you've appreciated his service. Thanks from urbanbubble
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Incredible excellent service
I have a very positive experience with Urban Bubble team. They are very knowledgeable and highly responsive.
The Lettings and management teams are very professional, efficiency and dedication. Being with Urban Bubble for Lettings over 5 years management, they have always quick to find tenants with seamless progress. The Lettings team will inform you at every stage, giving advice and supports on every little thing.This kibd of proactive approach and attention make you feel completely hassle-free on letting your flats.
I have to specially make my sincere thanking on Alessandra and Johanna towards the letting advice and communication on every steps. They are patience and helpful in characters and professional, efficiency and knowledgeable at work. Rose at management team also provides excellent support.
I am rarely write reviews on social media but I do extremely appreciate Alessandra who help to answer my questions even though our of working hours.
Many thanks Urban Bubble Team🥰🙏
February 27, 2026
Unprompted review
Reply from urbanbubble
Hi Amie! Thank you for sharing your experience. We're thrilled you've had such a positive experience with us over the past 5 years. The team is exceptional at what they do, and their dedication to making the lettings process seamless really does stand out. We'll make sure they all know how much you've appreciated their support. Thank you for trusting us with your property.
Carl at Blackfriars apartments
Carl was so kind and helpful when we moved in. He went above and beyond to assist us, even when he didn’t need to. We really appreciated his help.
February 27, 2026
Unprompted review
Reply from urbanbubble
Hi Sophie! Thank you for sharing your experience. We're thrilled Carl went above and beyond to help you when you moved in. We'll make sure he knows how much you've appreciated his support. Welcome to your new home! Thanks from urbanbubble
Carl ⭐️
Carl is always happy to help! He’s extremely hardworking, reliable, and brings a positive attitude to everything he does.
February 27, 2026
Unprompted review
Reply from urbanbubble
Hi Kaur! Thank you for the lovely feedback. We're delighted Carl is always so happy to help. His positive attitude really does make a difference, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
Excellent work
Came quickly, sorted the sorted perfectly, cheers Carl👍
February 27, 2026
Unprompted review
Reply from urbanbubble
Hi Charlie! Thank you for taking the time to leave us a review. We're pleased Carl sorted everything perfectly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble
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Alessandra has been a great help
Alessandra has been a great help. So responsive and very helpful!
February 27, 2026
Unprompted review
Reply from urbanbubble
Hi Alice! Thank you for the great feedback. We're delighted Alessandra has been so responsive. She's brilliant at what she does, and we'll make sure she knows you've appreciated her support! Thanks from urbanbubble
I can’t thank Alessandra & Hannah…
I can’t thank Alessandra & Hannah enough for helping me find and sign for my new place. Super friendly and speedy. Was amazing to be able to go back and forth so quickly. I applied and was approved and deposit all paid same day. Thank you so much :)
February 26, 2026
Unprompted review
Reply from urbanbubble
Hi Eliza! Thank you for sharing your experience! We're thrilled Alessandra and Hannah could help you find your new home so quickly. Getting everything done on the same day is brilliant, and we'll make sure they both know how much you've appreciated their work. Welcome to your new home! Thanks from urbanbubble
Alessandra was great
Alessandra was great - really welcoming and answered all my questions. Very communicative afterwards as well.
February 11, 2026
Unprompted review
Reply from urbanbubble
Hi Victoria! Thank you for the lovely feedback. We're delighted Alessandra made such a great impression and kept in touch throughout. She's brilliant at what she does, and we'll make sure she knows you've appreciated her communication. Thanks from urbanbubble
John is a fantastic member of the team…
John is a fantastic member of the team and well cherished. He takes pride in his work and it shows - from organising our parcels to sorting resident concerns promptly. He has made an effort to get to know us all and makes living here feel like a real community. Worth his weight in gold!
February 15, 2026
Unprompted review
Reply from urbanbubble
Hi Beth! Thank you for the wonderful feedback. We're thrilled John has made such a positive impact and helped create a real sense of community. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble
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Amazing concierge team
The concierge team are always friendly, helpful and consistently go above and beyond!
Communication is great and their new parcel labelling system has made life much smoother
February 9, 2026
Unprompted review
Reply from urbanbubble
Hi Izzy! Thank you for the fantastic feedback! We're thrilled that the concierge team consistently goes above and beyond for you. Their dedication to great communication and making life smoother really does make a difference. We'll make sure they know you've appreciated their hard work! Thanks from urbanbubble
At minus -3 degrees today Campbell house ,403 Ashton Old Road-…
The ISSUES OF 1 LOUVER BROKEN FROM OCT 2025 ,WAS SORTED OUT IN JANUARY 2026!!!! AND THE BOTH 2 BROKEN LOUVERS ARE LOOSE FROM LAST OCTOBER 2025 and COMPLETELY BROKEN SINCE BEGINNING OF JANUARY 2026 ,SO ALMOST 2 MONTHS NOW!!! THE ISSUE HAS BEEN REPORTED EVERY WEEK AND ALWAYS BLAMED THE SUBCONTRACTOR!!! LAST YEAR WITHTHE FORMER MANAGER A BROKEN LOUVER HAS BEEN REPLACED IN 1 WEEK!!!!!!!!!!SINCE OCTOBER 2025 ,( LOUVERS OPENED FOR 2 MONTHS, THE MANAGEMENT HAS BEEN EXTREMELY KIND TO KEEP US IN COLD AND TO SPEND MORE IN HEATING ( (ELECTRICITY) !!!! I Campbell house ,403 Ashton Old Road- NOTEVEN A TEMPORARY SOLUTION!!!! YESTERDAY ANOTHER FREEZING DAY!!!!!!Completely gutted!! In 2025 from October till 22 December the all windows opened, because of fire alarm issues!Every time same "excuses" : " we are discussing with the subcontractors behind the scenes " and others....!!!!I would like to know if the management will be happy with these kinda of answerd , but still enduring the cold in the apartments!!i would give a minus - 5 stars if I could get the option!!
February 3, 2026
Unprompted review
Reply from urbanbubble
Hi Suzana, We're really sorry to hear about the cold you're experiencing and understand how frustrating this has been.
The original issue with the louvers was resolved, but unfortunately there has been recent external damage to ground floor windows which is now causing the cold. We're arranging a temporary fix this week and working on a permanent solution. We know this has been incredibly difficult, and we appreciate your patience as we work to get this sorted as quickly as possible. Thanks from urbanbubble
Amazing and helpful!
January 31, 2026
Unprompted review
Reply from urbanbubble
Hi Georgia! We're thrilled we could help. We appreciate your feedback! Thanks from urbanbubble
The concierges
The concierges, particularly John, make the experience of living in the Cocoa Works a particularly enjoyable experience.
January 30, 2026
Unprompted review
Reply from urbanbubble
Hi Nick! Thank you for the lovely feedback! We're delighted that the concierge team, particularly John, has made living at Cocoa Works so enjoyable. We'll make sure he knows about your feedback. Thanks from urbanbubble
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Incredibly helpful
John is always so helpful and professional. He doesn’t just look to solve the immediate issue (a problem with getting my packages), but he looks to resolve the underlying cause (incorrect email on system) and does it all with a smile. He’s made me feel really welcome to the building.
January 29, 2026
Unprompted review
Reply from urbanbubble
Hi Sam! Thank you for the wonderful feedback! We're thrilled John has been so helpful and proactive in resolving issues properly. His professional approach and warm welcome really do make a difference. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble
I’m always greeted with friendly staff…
I’m always greeted with friendly staff and my parcels are looked after well.
January 29, 2026
Unprompted review
Reply from urbanbubble
Hi Livvy! Thank you for the great feedback. We're pleased our staff have been so friendly and taken good care of your parcels. We appreciate you sharing your experience! Thanks from urbanbubble
Unacceptable building management!
Unacceptable building management!
Ongoing maintenance issues in this building. We were left without hot water for several days due to a long-standing leak in our apartment that had been reported last year and never properly fixed. Temporary repairs were done, which is why the problem escalated.
Lift B is also constantly out of order, causing regular inconvenience.
Poor maintenance, slow resolution of known issues, and no compensation offered despite the disruption and when requested, the request was declined based on it being “reasonable”. Disappointed.
January 17, 2026
Unprompted review
Reply from urbanbubble
Hi, we're really sorry to hear about your experience and the disruption this has caused.
We've been working hard to resolve both the hot water and lift issues as quickly as possible, keeping residents informed throughout. We understand how frustrating this has been, and we genuinely appreciate your patience. If you'd like to discuss your concerns further, please get in touch with us directly.
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