Urban Industry Reviews 

15,824
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and reasonable prices available across a wide selection of quality clothing brands. Consumers also genuinely appreciate the detailed product descriptions and the smooth, straightforward purchasing process. However, some customers also noted occasional difficulties with third-party courier handling and parcels being left in insecure outdoor locations. A few reviewers occasionally experienced frustrating sizing discrepancies, specifically mentioning that certain garments felt significantly larger than expected from the descriptions. Despite these specific concerns, people remain very satisfied with their overall purchases and intend to return.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality, fair... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Clients share positive opinions on price, consistently highlighting great deals and finding items at the best... See more

Quality

Consumers find quality to be a source of great satisfaction, consistently praising the fantastic products,... See more

Service

Users describe positive interactions with service, praising the fast, smooth, and efficient experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first port of call when looking for new clothing. Simple order process, products exactly as described, & delivered within days. I must have purchased from Urban Industry about 10 times now & have n... See more

Company replied

Rated 5 out of 5 stars

Purchased some shorts, but the sizing information wasn’t fully listed on the website. I ended up needing to return them as they didn’t fit, and I raised this because the missing sizing details made... See more

Company replied

Rated 5 out of 5 stars

Excellent as usual from UI. I'm pretty much a sale price only shopper & the fact that UI have accurate stock level information on everything I've purchased from them is really appreciated. I try to so... See more

Company replied

Rated 5 out of 5 stars

I hadn’t ordered from Urban Industry before, came across them whilst searching the best price for an expensive outdoor coat for my son as a Christmas present. Found the exact brand, Arc’teryx and the... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Outerwear Store
  4. Shoe Store
  5. Streetwear Store
  6. T-Shirt Store

Written by the company

Urban Industry is a leading stockist of men's contemporary fashion, directional streetwear and outstanding footwear. Established in 2002, Urban Industry continues to maintain its independent spirit in discovering the newest and most interesting items for its discerning customers. We are an independent menswear store based on the South Coast of the UK at the start of the South Downs National Park. Since 2002 we have supplied the authentic, be that top tier New Balance footwear, US streetwear or premium outdoor ready brands like Patagonia and Arc'teryx. We ship globally through our webstore everyday and serve Sussex and the surrounding area with our destination store. We pride ourselves in providing exceptional customer service to our global audience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

16K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.8

All reviews

(15,824)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

Just about the best site around for fashion, streetwear and the like 🌟🌟🌟🌟🌟

Really, REALLY love this online store. Stock my preference on brands for one. There are often sales or discount codes to use for money off.

A big reason I like this site is that each and every item has a detailed description with bespoke sizing advice that you don’t find anywhere else. No copy and paste from the manufacturers descriptions here!!! There are measurements of the individual item, information on how it will fit and recommendations on what to expect from the garment/wear it with. Just exceptional attention to detail that, for me, makes a huge difference.

Also, a live chat function that I used recently further displays great customer service.

I don’t work for Urban Industry nor do I know anyone who does (I’m nearly 300 miles away from the actual shop). Credit where it is due, this is how online shipping is done right.

April 4, 2026
Unprompted review
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Reply from Urban Industry

Hi Steve.. Wow! Thank you for taking the time to write possibly the best review we've ever received in 24 years! Ive shared it across the business and the whole team is truly greatful! It makes a huge difference to us to know that we're doing a good job, thanks for being a customer and taking the time! Dan - owner.

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Rated 5 out of 5 stars

First time using UI and loved the…

First time using UI and loved the brands and choices - had all the sizes I needed. Fast delivery and 15% off first order. Thankyou - will shop here again 😍

April 15, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your great 5* review Catherine! We value your comments and look forward to seeing you again soon! :)

Rated 5 out of 5 stars

Cool brands

Next day delivery, great customer service, cool brands, always shop here, highly recommended

April 2, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5% review, Ian! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Edwin Jeans.

For one, Urban Industry had the jeans that I wanted. I had bought a pair of 'Edwins' from them before (Walked into the shop as I was passing that way). Top quality denim and with button fly,.. for me jeans are not proper without a button fly. So really happy that they still had some in stock. I might even buy another pair for when my first pair wear out.

March 27, 2026
Unprompted review
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Reply from Urban Industry

Thanks for shopping with us and thanks for the great review!

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Rated 5 out of 5 stars

Excellent quality trainers at a great…

Excellent quality trainers at a great price, delivered in good time and kept up to date on the whole process, would recommend and definitely use this company again, one very happy customer 👍

March 27, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your great 5* review Malcolm! We value your comments and hope to see you again soon! :)

Rated 5 out of 5 stars

Speedy delivery and good value

Speedy delivery and good value. Item was in the sale and arrived really quickly. The company provided good updates too.

March 24, 2026
Unprompted review
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Reply from Urban Industry

Thank you for taking the time to leave us a great 5* review, Alison!

Rated 5 out of 5 stars

Recommend

Good choice of products and easy to purchase. Delivery was good, and item was well packaged.

March 24, 2026
Unprompted review
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Reply from Urban Industry

Thank you for the order and taking the time to write us a great review, much appreciated!

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Rated 5 out of 5 stars

Urban Industry

Arrived on time and in great condition .
The items were great quality at a great price I'm definitely delighted with them and will be shopping with Urban Industry again, in fact they will be top of my list of sites to regularly visit 😁

March 20, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review, Adrian! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Great Choice & Good Pricing

Great Choice & Good Pricing, Items Delivered in a timely fashion

March 18, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your great review Andy! Hope to see you again soon :)

Rated 5 out of 5 stars

Great

Great! Really good service and great products at a great price!

March 22, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review Nicholas! :)

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Rated 5 out of 5 stars

Great service

Great service! Shoes arrived quickly and were just what I wanted

March 11, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review Andy!

Rated 5 out of 5 stars

Genuine Carhartt Coat at excellent price

It was the same genuine Carhartt Coat i had tried on while travelling. It was close to 40% off RRP (inc tax and freight) and was delivered in 1 week. I was advised constantly with delivery updates. Absolutely I would buy from Urban Industry again.

March 9, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review, Kevin! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Excellent as usual from UI

Excellent as usual from UI. I'm pretty much a sale price only shopper & the fact that UI have accurate stock level information on everything I've purchased from them is really appreciated. I try to source items from independents whenever possible but can't count the amount of times finding a bargain has turned into, sorry we don't actually have any stock here's a refund. So many times that I usually ask before attempting to purchase. I don't have to do this with UI & every purchase I've made with them has gone smoothly & been delivered quickly. I guess they stock brands that I like & I can usually find something that appeals to me at a fair price. They do a good job & I'm happy to be a repeat customer.

March 11, 2026
Unprompted review
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Reply from Urban Industry

Thanks Steve, firstly for your order and then for taking the time to write this indepth review. We make sure we do regular stock checks and keep our WMS up-to-date keeping stock correct so thanks for mentioning that! Hope to see you again soon, cheers, Dan

Rated 5 out of 5 stars

Excellent website

Excellent website, easy to navigate, lots of top Brands and great value!! Definitely a return to this site on the cards. Just to add the Gramicci Original G pant are the most comfortable trousers I’ve ever wore!! Whats my next colour?? 🙌

February 25, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review, Bobby! We are pleased to hear your feedback on our Gramicci Original G Pant and look forward to seeing you again soon :)

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Rated 5 out of 5 stars

Returning customer

I’m a returning customer and have left 5 star reviews before. A great online retailer in my experience.

March 8, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review and continued support, Richard! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good communication, great clothes

March 5, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review! :)

Rated 5 out of 5 stars

Something Different From The High Street

Needed Adidas trainers for my teenage son, found some on the website. Fantastic price, great style not found on the high street and excellent delivery,

February 23, 2026
Unprompted review
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Reply from Urban Industry

Thank you for your 5* review, Herpal! Hope to see you again soon :)

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