Urban Planters Reviews 

345
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional knowledge, helpfulness, and friendly attitude during every single visit. People note that the indoor plant displays are consistently well-maintained, vibrant, and bring a wonderful, refreshing atmosphere to the workplace. A few other people also felt that the minimal administrative effort and reliable communication make managing the overall service completely effortless. Reviewers additionally appreciated that the technicians always work quietly, leave the office completely clean, and cause zero disruptions during their tasks. Consumers highlighted how pleasant the interactions are, noting that team members are always happy to share helpful gardening tips.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, polite, and helpful... See more

Service

Consumers find service to be positive and consistent, with many noting that the staff is very friendly,... See more

Quality

Users describe positive interactions with quality, noting that plants consistently look healthy, fresh, and... See more

Product

Customers express high satisfaction and delight with the product quality. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are truly grateful for the wonderful care Kasia provides to the plants in our office. She is always consistent, thorough and takes great pride in her work-our plants have never looked better. Beyon... See more

Company replied

Rated 5 out of 5 stars

I can’t speak on behalf of the bosses at the zoo however I am the one that interacts with the staff from urban planters and I’ve never had a bad experience! The woman that comes to water our plants, R... See more

Company replied

Rated 5 out of 5 stars

We have used Urban Planters for a while and service has always been great. Jeff always comes and waters our plants and is fantastic! We never have to chase up or anything - this service essentially lo... See more

Company replied

Rated 5 out of 5 stars

Our site operative Paul Phillips is great, he has introduced lots of wildlife habitats to the the site using items that were to be disposed of and the site is kept in immaculate condition. He does a... See more

Company replied


Company details

  1. Interior Plant Service
  2. Grounds Maintenance Service
  3. Landscaping Service
  4. Plant Display Store

About Urban Planters

Written by the company

Urban Planters has been enhancing homes and workplaces with plants since 1965, offering bespoke horticultural solutions across the UK through six regional branches.

We specialize in indoor plants, from small desk plants to large-scale installations, outdoor landscaping, designing and maintaining outdoor spaces, plant hire, providing temporary plant solutions, and maintenance, keeping your plants healthy and vibrant

Committed to sustainability, we actively reduce our carbon footprint through tree planting and climate action initiatives. Operating to ISO 9001:2015, 14001:2015, and 45001:2018 standards, quality, safety, and professionalism are at the core of our work.

Transform your space with greenery that makes a lasting impact.

Contact Us

Use Urban Planters for all your workplace and office plant needs.

Written by the company

We're committed to delivering great customer service too.

Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(345)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Karen is brilliant at taken care of our…

Karen is brilliant at taken care of our plants. She does her job thoroughly and takes her time to make sure the many plants in our workplace look wonderful and well taken care of.

June 18, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We are so glad to hear our plant care is exceptional and thorough. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

We receive an excellent service from Dagmar

We receive an excellent service from Dagmar at Urban Planters.
Reliable, unobtrusive and our plants always look healthy and well cared for.
So much so we're just ordering more of them!

June 12, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're so happy to hear you're pleased with our service and the health of your plants! We appreciate your kind words and your continued business.

Rated 5 out of 5 stars

An excellent service

Susan Gibbs is very friendly and goes about her job quietly and informs us of any issues. Always a great service at Christmas time as well when it comes to putting up Christmas trees and taking them down early into the new year.

May 18, 2026
Urban Planters logo

Reply from Urban Planters

We're so happy to hear you appreciate our team's friendly service and assistance with your Christmas trees. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Jared Linzell visited our hotel today…

Jared Linzell visited our hotel today to inspect and work on our plant systems, and he was absolutely amazing. From the moment he arrived, he was professional, knowledgeable, and incredibly thorough. He took the time to explain everything clearly, answered all of our questions, and made us feel confident that we were in great hands. His attention to detail and positive attitude really stood out. It’s rare to come across someone who combines technical expertise with such excellent customer service. We truly appreciated his work and would highly recommend him to anyone looking for someone reliable and skilled.

May 19, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We are so pleased to hear about your positive experience with our team member. It is wonderful to know that their professionalism, knowledge, and thoroughness made such a positive impression. We truly appreciate you sharing your kind words and recommendation.

Rated 5 out of 5 stars

Great support and reliable

The plants are gorgeous, the office line (Holli) is always very responsive and helpful, good systems in place for attendance and reports etc.

Shoutout to Jared our main attendee - he is reliable, friendly, and you can tell he has a real care/knowledge for what he does!

We have had some few little snags along the way but nothing out of the ordinary that needs specific mentioning.

From Rebecca and Pem at Canopi Foundation. :)

May 19, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We are so happy to hear you are pleased with our plants and services. We truly appreciate your kind words about our team members and their dedication. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Jared provides an outstanding service

Jared provides an outstanding service. He visits our London office fortnightly to maintain our plants and consistently demonstrates professionalism, reliability, and genuine pride in his work.
Our plants are always healthy and well cared for, and the green / living wall in our reception showcase area looks exceptional. His work makes a noticeable contribution to the overall workplace atmosphere and creates a welcoming environment for both staff and visitors.
Jared is courteous, approachable, and always willing to go the extra mile to help. His dedication and positive attitude make him a valued partner, and we would recommend him and his services without hesitation.

May 18, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We are so pleased to hear such wonderful feedback about our service. It is fantastic to know our efforts contribute positively to your workplace atmosphere and create a welcoming environment. Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

You do what you say you will do

You do what you say you will do. Susan turns up when due, carries on with checking the plants in the office with little disruption or fuss to colleagues. Plants are never dry or in poor condition, susan does a great job and is always professional.

April 30, 2026
Urban Planters logo

Reply from Urban Planters

We are so glad to hear that our service meets your expectations and that our team member is doing a great job. We appreciate your kind words!

Rated 5 out of 5 stars

Great service

Their interior and exterior plant maintenance are brilliant and reasonably priced. They have a wide range of Christmas tree and decorations for festive season. And our technician Craig Gibson is great at what he does.

May 8, 2026
Urban Planters logo

Reply from Urban Planters

We're so glad you enjoyed our plant maintenance and festive selections. We appreciate your kind words about our team member! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

Staff are friendly and helpful and also…

Staff are friendly and helpful and also explain what works have been completed.

May 7, 2026
Urban Planters logo

Reply from Urban Planters

We are so glad our staff provided friendly, helpful service and clear explanations. Thank you for your kind words!

Rated 5 out of 5 stars

We’re extremely pleased with the…

We’re extremely pleased with the service provided by Dan from Urban Planters, who visits our Manchester office each month to look after our plants. He is consistently professional, reliable, and takes real pride in his work.

Dan always ensures our plants are healthy, well-maintained, and looking their best, which makes a noticeable difference to the office environment. He’s also friendly, polite, and a pleasure to deal with, always happy to help and answer any questions.

It’s great to have someone so dedicated and positive supporting our workspace. I would highly recommend Dan and the excellent service he provides.

April 16, 2026
Urban Planters logo

Reply from Urban Planters

We're extremely pleased to hear that you're happy with the plant service in your Manchester office. It's great to know that our team member's dedication and positive attitude have made a noticeable difference to your workspace. We appreciate your recommendation and value your feedback!

Rated 5 out of 5 stars

Great Service

We have had the pleasure of Lynn visiting us for plant maintenance over some time. She is always thorough, prompt and arrives with a cheery disposition. We always look forward to her arrival. She is quick to determine any issues with the plants and takes immediate action. Fabulous service to our Edinburgh office.

April 22, 2026
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you appreciate the plant maintenance service provided to your Edinburgh office. It's great to know that the visits are thorough and prompt, and that the positive attitude is appreciated. We value your feedback!

Rated 5 out of 5 stars

Our company has been using Urban…

Our company has been using Urban Planters for years and since Daniel Connor has taken on the maintenance of these, our plants have never looked so good! Dan gets on with things and makes no mess with no disruptions to the office.

April 22, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We're happy to hear that our plant maintenance is exceeding your expectations! It's great to know the plants are thriving and that the service is efficient and tidy. Thank you for your long-term support and positive feedback.

Rated 5 out of 5 stars

We have used urban planters for many…

We have used urban planters for many years and we have Dan who comes and looks after our plants.
Dan is lovely and always polite and mindful of clients while in reception doing his job.
Dan is always happy to give advice and explain what and why he doing things to the plants.
Dan is an asset to the company.

April 17, 2026
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you've had such a positive experience with our team over the years. It's great to know that their expertise and dedication are appreciated. Thank you for your kind words.

Rated 5 out of 5 stars

Susan is very thorough and shows a…

Susan is very thorough and shows a genuine interest in the plants that she looks after in our office, was very friendly and not obtrusive when going around the office.

April 16, 2026
Urban Planters logo

Reply from Urban Planters

We're happy to hear that our service met your expectations. It's great to know that the attention to detail and friendly, unobtrusive approach were appreciated. Thank you for your positive feedback!

Rated 5 out of 5 stars

Friendly service

Tibor visits our office to maintain our plants and he is always so friendly and professional. The plants look fantastic and his knowledge and care for them really shows. He is a credit to Urban Planters and I look forward to continue working with him.

April 10, 2026
Urban Planters logo

Reply from Urban Planters

We're happy to hear that our plant maintenance service met your expectations. It's great to know that you find our team member friendly and professional, and that you're pleased with the plants' appearance. We appreciate your feedback!

Rated 5 out of 5 stars

Great company great staff


Please pass on our thanks to Gary and Andy, they have handled this job brilliantly. They were both great to have on site, with fantastic attitudes and clear knowledge throughout the job. Nothing was too much / no question they couldn’t answer.

They represent the company exceptionally well!

April 16, 2026
Unprompted review
Urban Planters logo

Reply from Urban Planters

We appreciate your positive feedback. It's great to hear that our team's expertise and attitude made such a positive impact. We're happy they could provide excellent service and represent us so well. Thank you!

Rated 5 out of 5 stars

Happy Plants!

Tibor is a very nice gentlemen who genuinely cares for the plants, how they're doing and how they look, really pleased with the service we're given.

April 8, 2026
Urban Planters logo

Reply from Urban Planters

We're happy to hear that you had such a positive experience! It's wonderful to know that you appreciated the care and attention given to the plants and their appearance. Thanks for your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look