UrbanStems Reviews 

First, I want to mention that I had excellent customer care. Ordered floral arrangement from Urban Stems and added specialty cookies with my order. Wrote a nice message. Added a birthday card. Flower delivery was confusing. I received a message they were ready for delivery. However I ordered for the day after the delivery note said ready for delivery. That email from shipping company was confusing. Customers want to know their order was delivered and I found the "ready to be delivered" to mean shipping was delivering that day. Company, the buck stops with you. I had to call the company to confirm delivery date was not that day, it was supposed to be the next day. I am no dummy, if it was confusing to me I can't imagine how other customers feel. The flowers did arrive, on date I requested, but they came without my name and message. Recipient had to call around to find out who sent her flowers. That is really bad. I also ordered cookies from their website as part of my order. I have no idea if the cookies arrived. Did the cookies have a note? Did they arrive on the special occasion birthday or after? Did the cookies include the birthday card? Did it arrive on recipient's birthday? I have no idea if it arrived at all! I ordered well in advance. I recommend skip the other items, stick with just flowers. I have ordered flowers for myself, maybe last year. Some were pretty pitiful. Customer service is very good and I did get a new bouquet but things should be right the first time. Two not good experiences in a row. IN MY OPINION DO NOT ORDER ANYTHING THROUGH THIS COMPANY! 😞

Angel was great! Helped me confirm my delivery date with the courier very quickly. Highly recommend

The orchid I sent as a gift was lovely but the delivery was a bit problematic. Apparently the plant is shipped in a cardboard box and the Fed Ex left it in the mailroom of my friend's apartment complex. My friend was never notified so she didn't get the orchid when I was told it was delivered. I contacted the company and UrbanStems immediately ordered a replacement, no questions asked. When we finally figured out it was in the mailroom I was able to cancel the replacement order but really appreciated the immediate fix. I was helped by Angel, Jhonna, and Carol, at various times in the process. Would definitely use this company again.

Jhoanna was prompt and helpful!

Jhoanna was an incredible help as I looked to change my delivery date. She made the change quickly and with no stress on my part.

The customer service exceeded expectations. The original gift was delivered late and I was at a different location by the time it arrived. They resent the bouquet catching up to me. The flowers are gorgeous after 5 days

Even with the error in the delivery address on the Order #3923950! Carol was an angel and managed to fix the mistake and make a couple happy with the flower delivery.

CAROL was great and supportive with my quality issue. I truly appreciate her customer service and assistance.

I made a mistake on my delivery date and Kathy responded to my email, informing me she updated it for me in time. Good customer service and recipients have told me the orders usually arrived in good condition.

Angel was a great person and give me a fast solution

There was a mix-up on a shipping address, and the order was already out for delivery. Carol was able to create a new order with the correct address. It will be delivered a day later, but that is not an issue in this case. The problem was solved within minutes of Carol stepping in.
This is another reason I will always use and recommend Urban Stems. 💐💐💐

DEAD FLOWERS FOR A SERIOUSLY ILL FRIEND

Ordered flowers for a friend having a serious health crisis. When they finally arrived, four days after having been shipped, they were--hardly surprisingly--dead. Not the message I wanted to send.

Then , when I was trying to get a refund, they needed to see pictures (even though they had on record the long lag between shipment and arrival) so I had to ask my friend for those. They wanted to give me a credit rather than a refund, and I had to really argue with them because I said I would never do business with their company again. Did finally get my card credited, but it was a disappointing and upsetting experience.

I worked with Angel who was so helpful when I had an issue with my delivery!

Jhoanna helped me ensure that a gift was delivered to a recipient on a different date than I had initially requested, as I later found out that the recipient would be out of town during the original scheduled delivery date. She was very compassionate and helped fix the situation quickly and effortlessly.

First off, I order very frequently from Urban Stems. I love the selection, prices are reasonable, they have a loyalty program and customer service is excellent.

Customer service has gone above and beyond. I once ordered flowers for my wife being delivered to her job to surprise her. She ended up staying home sick and since this was a Thursday, and Friday was a holiday I was afraid the flowers wouldn't make it sitting in her office until Monday.

I reached out to customer support and Jhoanna who was a PLEASURE to deal with told me the flowers were already out for delivery but she wanted to make it right and process a new order at no cost for Monday. Now that's what I call customer service. This is how you keep a customer coming back!

Jhoanna gets a 5 star review for her assistance and professionalism. Super pleasant to deal with and quick to respond! Thank you!

Not only are the arrangements beautiful and are true to what’s pictured, the customer service is amazing. On a subsequent order, I needed to edit the note and Carol promptly addressed my concern.

The flowers I sent to my step daughter are lovely. Carol easily and very quickly took care of a problem with delivery of one of the items. Very good customer service!

Angel was super helpful and responsive!

Angel was great in helping me resolve an issue I didn't even know was going on. Quick and clear guidance and an immediate resolution.