Usay Compare Reviews 

25,773
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, courteous, knowledgeable, and patient when discussing various insurance policy options. Advisors consistently take adequate time to explain details clearly in plain English without applying any unwanted pressure or rushing people into decisions. Consumers also highlight the remarkably smooth user experience and note how completely straightforward the entire setup process remains from start to finish. Furthermore, many people appreciate that these knowledgeable advisors help secure highly competitive prices, successfully reducing their ongoing insurance premiums to truly affordable costs. Overall, individuals feel completely confident and satisfied relying on this trusted service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and competitive pricing.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as patient, informative,... See more

Price

Users describe positive satisfaction with the price, highlighting competitive premiums and affordable costs... See more

User experience

Customers had positive experiences with user_experience, noting that advisors are patient, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,773)

3,786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. George was very good at explaining everything from how the policy’s operate to what would work best for me and how they would relate individually for my needs. The calls were flexible and I never felt rushed or pushed towards a policy or insurance provider.

July 31, 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear you received excellent service from start to finish. It's great to know that everything was clearly explained and tailored to your individual needs, and that you never felt rushed.

Rated 5 out of 5 stars

Joe provided us with a good health…

Joe provided us with a good health insurance with considerable savings on a comparable basis of benefits. Thanks Joe

Nihal

July 24, 2026
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Reply from Usay Compare

We're so happy to hear about your positive experience and the significant savings on your health insurance! We appreciate your kind words.

Rated 5 out of 5 stars

Good experience

Contacted the company over the internet and had a return phone call within a couple of hours, i had a great conversation and came to a very good conclusion of what i needed, the outcome was fully explained in detail and exactly what i was looking for, follow up calls weremade to ensure i received the service i was after, a really good experience

July 27, 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience. We're happy to hear that Sam provided a clear explanation and that the follow-up calls ensured you received the service you were after.

Rated 5 out of 5 stars

David very easy to understand

David very easy to understand. He lead me through the complexities of Medical Insurance very well and came up with an excellent quote.

July 24, 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that David was able to guide you through the complexities of medical insurance and provide an excellent quote.

Rated 5 out of 5 stars

Pleasant demeanour not hard sell

Pleasant demeanour not hard sell. Answered queries and checked for understanding.

August 3, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear that you found our approach pleasant and that we were able to answer your questions effectively. Thank you for your feedback!

Rated 5 out of 5 stars

Getting new health insurance

So simple and easy to use

July 31, 2026
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Reply from Usay Compare

We're so glad to hear that you found our process of buying a policy so simple and easy to use. Your positive feedback is truly appreciated!

Rated 5 out of 5 stars

We would recommend Usay 10/10

Michael was always available to contact,very helpful with our moves from different medical companies & could answer any queries we had. It was such a pleasant change to deal with someone who was competent & truthful. Thank you.

July 31, 2026
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Reply from Usay Compare

We're so happy to hear that Michael was always available and helpful with your moves. It's great to know that all your queries were answered and that you found Michael to be competent and truthful.

Rated 5 out of 5 stars

Very satisfied with USay compare

Very satisfied with USay compare, esp John Spencer who dealt with my query / quotations.
Easy to deal with and revised quotes without fuss.

July 31, 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that you found our service easy to deal with and that the quotes were revised without fuss.

Rated 5 out of 5 stars

Excellent service

I received excellent advice from the Usay advisor and the quote was significantly cheaper than renewing with my existing insurer. I would definitely recommend this service!

July 21, 2026
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Reply from Usay Compare

We're delighted to hear that you received excellent advice and that Nick was able to help you find a significantly cheaper quote. Thank you for your recommendation!

Rated 5 out of 5 stars

Very accomodating,explain it crystal…

Very accomodating,explain it crystal clear.they give you options too.

July 31, 2026
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Reply from Usay Compare

We're so pleased to hear that you found Zee accommodating and that the explanations were clear. It's great that we could provide you with great options! Thank you for your positive feedback.

Rated 5 out of 5 stars

Step by step guide

Step by step guide, excellent sales manners,outgoing,empathetic,general nice guy was not pushed into anything all made by my own decision,highly recommended,

July 31, 2026
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Reply from Usay Compare

We're so glad to hear about your positive experience and appreciate you highlighting our Andrew's respectful approach. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Personal Private Health Cover


I was contacted by Jordan Seago to quote for my Private Health Insurance. He provided a competitive quotation, was professional, gave good advice and explained everything fully.

July 30, 2026
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Reply from Usay Compare

We're delighted to hear that you received a competitive quotation and found Jordan's advice professional and thorough. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Lewis was articulate and helpful

Lewis was articulate and helpful. He answered all my questions professionally and honestly.

July 31, 2026
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Reply from Usay Compare

We're so glad to hear that you found Lewis to be articulate and helpful, and that all your questions were answered professionally and honestly.

Rated 5 out of 5 stars

Very good advice and recommendations…

Very good advice and recommendations that suited my requirements perfectly

All done over the phone in around 15 mins and all documentation and information provided via email.

Pleasant advisor who was able to get me exactly the right product for my needs

July 31, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Richard gave very good advice and recommendations that suited your requirements perfectly. We're glad he was able to get you exactly the right product for your needs.

Rated 4 out of 5 stars

Was given Ample time


Was given Ample time
All queries answered
Very Detailed explanation of the benefits while under cover of private insurance

July 24, 2026
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Reply from Usay Compare

We're happy to hear that we provided ample time and answered all your queries with detailed explanations regarding private insurance benefits. Thank you for your positive feedback.

Rated 5 out of 5 stars

Highly recommend Joe

Joe helped me secure private healthcare yesterday. He was insightful, careful with every question and genuinely understanding. He took the time to find the right policy for my family. I really recommend him.

July 31, 2026
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Reply from Usay Compare

We're delighted to hear about your positive experience and that you found Joe to be insightful and understanding. We're glad he took the time to find the right policy for your family.

Rated 5 out of 5 stars
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Reply from Usay Compare

We are so glad to hear that you had such a positive experience. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Really very helpful.

Really very helpful Point you in the right direction to make the best choice. Nice people to deal with.

July 29, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that you found Mark helpful and that he pointed you in the right direction to make the best choice.

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