Usay Compare Reviews 

25,769
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, courteous, knowledgeable, and patient when discussing various insurance policy options. Advisors consistently take adequate time to explain details clearly in plain English without applying any unwanted pressure or rushing people into decisions. Consumers also highlight the remarkably smooth user experience and note how completely straightforward the entire setup process remains from start to finish. Furthermore, many people appreciate that these knowledgeable advisors help secure highly competitive prices, successfully reducing their ongoing insurance premiums to truly affordable costs. Overall, individuals feel completely confident and satisfied relying on this trusted service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and competitive pricing.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as patient, informative,... See more

Price

Users describe positive satisfaction with the price, highlighting competitive premiums and affordable costs... See more

User experience

Customers had positive experiences with user_experience, noting that advisors are patient, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,769)

3,781 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garreth and Kiran have been great

Garreth and Kiran have been great. Really patient during the entire process and explained things well; gave us recommendations based on our personal situation which was appreciated.

July 28, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that our team was patient and explained things well, providing helpful recommendations.

Rated 5 out of 5 stars

Saved a lot of searching and digging to…

Saved a lot of searching and digging to find what would suit me and my wife Luke was very helpful

July 17, 2026
Usay Compare logo

Reply from Usay Compare

We're so glad we could help you and your wife find exactly what you were looking for. It's wonderful to hear that Luke was very helpful!

Rated 5 out of 5 stars

I find looking for insurance online can…

I find looking for insurance online can be really confusing and things can get overwhelming quite quickly. Speaking to an advisor over the phone and them assisting with the process just made everything so smooth and easy. Now I have a great policy and peace of mind that I have everything I want within my policy.

August 4, 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear that James could make the process of finding insurance smooth and easy for you. It's wonderful to know you have a great policy and peace of mind. Thank you for your kind words!

Rated 5 out of 5 stars

Joe from Usay was extremely helpful

Joe from Usay was extremely helpful, clear and timely. He responded when he said he was going to, answered each question I had clearly and in the best way for me to understand without making anything too confusing. Really happy with my experience and would absolutely recommend.

August 3, 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Joe's service was extremely helpful and clear. We're glad that all your questions were answered clearly, making your experience a happy one.

Rated 5 out of 5 stars

The in̈formation provided was very…

The in̈formation provided was very clear and all my questions were answered and explained when I was not sure

August 4, 2026
Usay Compare logo

Reply from Usay Compare

We're so glad to hear that our information was clear and that Ahmed could answer all your questions thoroughly. Thank you for your kind words!

Rated 5 out of 5 stars

Would definitely recommend and Nick Hanney was great!

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the different options that were available and explained the pros and cons of each. Would definitely recommend the company and also Nick Hanney!

August 4, 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that Nick took the time to explain everything clearly so that you understood all the options and their pros and cons. Thank you for your recommendation!

Rated 5 out of 5 stars

Harry Paveley was extremely helpful and…

Harry Paveley was extremely helpful and thorough in helping me find the right private health care for me. He explained everythjng clearly and made sure I was happy with the choice that I had made .

August 4, 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that Harry was extremely helpful and thorough in assisting you. We're glad he explained everything clearly and ensured you were happy with your choice.

Rated 5 out of 5 stars

Ali was a great help

Ali was a great help. Leaving my company medical scheme, I needed to move to a private plan. Ali wss very well informed able to provide personal recommendations and a great service.

August 4, 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that our team provided such excellent assistance during your transition to a private medical plan. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Extremely helpful.

Richard was very helpful and really understood my requirements. He looked into things thoroughly to find the most suitable insurance for me. He dealt with everything in a very professional but very personable manner.

August 4, 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that our service was helpful and that we understood your requirements. We're glad Richard could find suitable insurance for you in a professional and personable manner.

Rated 5 out of 5 stars

We weren't sure whether getting cover…

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got suited our needs. Thank you Harry for your support and service.

June 29, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Harry took the time to explain everything clearly and ensured the cover suited your needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Extremely good Usaycompare advisor

I found my Usaycompare advisor, Arjun Khaira, very personable and extremely well informed of the ins and outs of different policy choices. He was brilliant at giving me a really clear explanation so that I could fully understand the decision I was making.
Highly recommended.

August 3, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Arjan was personable and well-informed, providing a clear explanation to help you make your decision.

Rated 5 out of 5 stars

Exceptional service

We were not rushed into taking insurance out.
Able to discuss our questions at ease
Whilst we asked for various options of policies and cost we were given time to look at the documents and amend options.
My husband and I had open conversations with team member Luke, we were able to get our answers and felt comfortable to take policy out over weeks of support and discussions

July 27, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your positive experience. We're delighted to hear that you felt comfortable and supported throughout the process.

Rated 5 out of 5 stars

Excellent service today from Usay…

Excellent service today from Usay Compare, especially from my advisor, Aarron Brown. He listened to what i was looking for and supplied exactly the information I required but also offered good advice, which I took. He had a very good, respectful attitude. People can often be a bit patronising when dealing with older clients. importantly, he did not try to upsell anything.
Lively 70 year old

August 4, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear about your excellent experience and that Aaron provided exactly the information you needed with a respectful attitude. It's wonderful to know you valued the advice.

Rated 5 out of 5 stars

Andy was polite and helpful

Andy was polite and helpful. However, in retrospect we changed our minds about buying private health care. Thanks for your time .

July 25, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your kind words about Andrew. We understand that circumstances can change, and we respect your decision. We wish you well in the future.

Rated 5 out of 5 stars

The advisor Allan was great from start…

The advisor Allan was great from start to finish, not pushy at all, understood my families requirements and talked us through everything, including scenarios.
Gave me the best price available.
Great experience, top man, thanks Allan.
Regards
Jason

August 3, 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that Allan provided such a great experience from start to finish. It's wonderful to know that your family's requirements were understood and that everything was clearly explained. We appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

What can I say I’m very impressed

What can I say I’m very impressed, helped me get the right insurance I spoke to Jake Luton he was really nice fella tip top
It is all new to me and he basically cut everything down into bits so I would understand the whole situation, if you need help Jake luton is the man to see very good !! Thankyou again

August 3, 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that you were impressed with the assistance you received from Jake. It's great to know that everything was explained clearly, helping you understand the situation. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. George was very good at explaining everything from how the policy’s operate to what would work best for me and how they would relate individually for my needs. The calls were flexible and I never felt rushed or pushed towards a policy or insurance provider.

July 31, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear you received excellent service from start to finish. It's great to know that everything was clearly explained and tailored to your individual needs, and that you never felt rushed.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look