Representatives are friendly, courteous, and professional from the moment they answer the phone. Their response is fast and they make sure they understand and address the reason for your call. This co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am now a gun owner and have a full respect for Delta Defense's approach. It is not for the wild and wooly crowd that holds onto views that can be dangerous to others. It is common sense and... See more
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I needed to have a question answered on a matter that appeared in my bank account . I called USCCA and was connected to Tristan. He answered my questions in a very quick and professional way. He exp... See more
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USCCA is AMAZING! I called with a small problem and from the time the call picked up until we disconnected the agent was amazing. He greeted with Happy holidays, you could hear the smile in his voice.... See more
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Company details
Written by the company
The U.S. Concealed Carry Association (USCCA) is an association of responsible armed Americans whose members get exceptional self-defense education, lifesaving training and self-defense liability insurance, preparing them for the before, during and after of a lawful act of self-defense. The USCCA is the largest, fastest-growing self-defense association dedicated to responsible gun owners.
Contact info
1000 Freedom Way, 53095, West Bend, United States
- 1-877-677-1919
- support@uscca.com
- www.usconcealedcarry.com
4.6
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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An organization that cares
Contact with a customer service agent exceeded my expectations. He confirmed the extent of my coverage and arranged for an ID card and other things to be sent. His attitude reflects the USCCA comforting concept of support.
November 7, 2024
Unprompted review
Reply from USCCA
Thank you for sharing your experience! We're so pleased to hear that our advisor exceeded your expectations and provided clarity on your coverage. It’s great to know that his supportive approach reflected the USCCA’s commitment to comfort and peace of mind for our members. We’re here whenever you need us—thank you for being part of the USCCA family!
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Jessica J provided exceptional service…
Jessica J provided exceptional service and was a delight to talk with. She fixed my duplicate account issue quickly and smoothly, so I was surprised when she mentioned she was new--she performed as though she were an old hand.
November 5, 2024
Unprompted review
Reply from USCCA
Thank you for your kind words! We're happy to hear that Jessica provided exceptional service and resolved your account issue so smoothly. She’s a fantastic addition to our team, and it's wonderful to see her make such a positive impact. We’ll be sure to pass along your compliments to her—she’ll be delighted to know she made a difference. If you ever need assistance again, don’t hesitate to reach out!
Best action for legal care
The attention they pressed to the conversation. Support and advice went you needed
November 2, 2024
Unprompted review
Reply from USCCA
Thank you for the 5-star review, Oscar! We’re so glad to hear that you felt supported and well-advised. Our goal is always to provide attentive and helpful service, and we’re here whenever you need us. Thanks again for your feedback.
John was very helpful
John was very helpful, knowledgeable, and friendly. He took care of my problem quickly. Highly Recommend!
October 29, 2024
Unprompted review
Reply from USCCA
Thank you so much for your 5-star review, Jerry! We’re glad to hear that John provided you with helpful, knowledgeable, and friendly service and resolved your issue promptly. Your recommendation means a lot to us!
Always a pleasure and pleasant…
Always a pleasure and pleasant experience speaking with the well knowledgeable agents , they take their time and fulfill your every need as possible. USCCA is 1 of the best companies around thusfar.
October 28, 2024
Unprompted review
Reply from USCCA
Thank you for the fantastic review, James! We’re so glad to hear that our knowledgeable agents have provided a positive experience and taken the time to meet your needs. Your kind words mean a lot to us, and we’re honored to be considered one of the best. We’re here whenever you need us!
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I have been with USCCA for over 2 years…
I have been with USCCA for over 2 years now and they are just a great company. From their classes, in person or online, to their customer service, everything is very professional and direct.
October 29, 2024
Unprompted review
Reply from USCCA
Thank you so much for your 5-star review and for being with us for over two years! We’re glad that you’re enjoying our classes and our customer service. Professionalism and clarity are what we strive for, so it’s wonderful to know we’re meeting your expectations. If there’s ever anything more we can do, don’t hesitate to reach out!
You feel the piece of mind with the…Assurance They Will Be There if Needed
You feel the piece of mind with the assurance they will be there the moment you may need there assistance. Wonderful to talk to.
October 16, 2024
Unprompted review
Reply from USCCA
Thank you, Robert, for your thoughtful review! We’re so glad to hear that you feel peace of mind knowing we’ll be there when you need us. It’s wonderful to know you’ve had great conversations with our team. If you ever need anything, don’t hesitate to reach out—we’re always here for you!
Great value for real security
I have had several contacts with their service. Professional, prompt and courteous attention to
any question. I felt as though I asked a friend for assistance.
In addition, their products are extremely well made.
October 13, 2024
Unprompted review
Reply from USCCA
Thank you so much for your kind feedback, Terry! We're glad to hear that every interaction you've had with our service has been professional, prompt, and courteous. It’s wonderful to know that you felt like you were reaching out to a friend for assistance—that’s exactly the kind of experience we aim to provide. We’re also happy to hear that you’re enjoying the quality of our products. If you ever need anything, we’re here for you!
Your service agent was very…
Your service agent was very knowledgeable, professional & courteous. Your company provides me with the insurance of knowing you have my back if I ever have to use my weapon to save me or my family. I've been a member since Oct 2012. Best insurance policy I have.
October 10, 2024
Unprompted review
Reply from USCCA
Thank you so much for your feedback and for being a loyal member since 2012, Stan! We're glad our advisor provided knowledgeable, professional, and courteous support. It means a lot to us that you feel confident knowing we have your back if you ever need to defend yourself or your family. We're here for you whenever you need us!
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Had them for a year and specifically…
*update* - below original review!
Had them for a year and specifically said not to renew. They still auto renewed me and then charged me for a few days of service that they specifically went against my request and renewed.
I would be careful of anyone that auto renews. There are other companies out there a lot cheaper and really work with people.
Then does not let you submit a review unless you consent to there using your photo.
*Update*
I wanted to add an update because I feel it is important to know and understand the people we are working with. Yesterday USCCA reached out to me and was concerned about my experience.
I was grateful that they took the time to hear me and to understand my point. We also learned a few things yesterday. They do send out reminders that you will be auto renewed, but they had my email wrong. So if you are not receiving their emails check with them that your email is correct. You can ask to not be renewed but if you sign up from a class and not online you must reach out to them because the class people do not input the information and if it is not relayed properly you will be the one that gets hurt.
I originally gave them one star review because I was disappointed and assumed they just wanted the money and did not care. But I had changed it and left my initial review. They did not ask me to change this, I felt it was important to let others know, they do care. I will probably sign back up when finances are a little bit better for me.
October 8, 2024
Unprompted review
Reply from USCCA
Thank you for sharing your feedback, Corey. We truly apologize for the inconvenience caused by your membership auto-renewing against your request. As we discussed during our phone call, we have processed the refund for the unused portion of your membership, and we have made sure your account is updated to prevent this from happening again.
We take your concerns seriously, and we are continuously working to improve our processes based on feedback like yours. Regarding the photo consent, I want to clarify that submitting a review does not require agreeing to photo use, and I’ll make sure to pass along your feedback to our team to ensure this is clear for future reviews.
If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate your time and thank you again for giving us the opportunity to make things right.
I haven't been a member for over 9…
I haven't been a member for over 9 years and I couldn't come up with one complaint. I called in today spoke to Jessica and she was awesome every time I've had to call, because I'm trying to order something or to get something they have been awesome. Fortunately, I've never had to use the services. Thank God on that, but this is one awesome company. I would definitely recommend
October 7, 2024
Unprompted review
Reply from USCCA
Thank you for being a loyal member for over 9 years, Donald! We’re glad to hear that your experiences with us have always been positive, and it’s great to know that Jessica provided awesome service during your recent call. Your recommendation means a lot to us—thank you for your trust and kind words!
Great business and amazing service to…
Great business and amazing service to the community. Not just insurance, but education and knowing that this company has your back in so many ways..
October 4, 2024
Unprompted review
Reply from USCCA
Thank you for your thoughtful review, Robert! We’re happy to hear that you appreciate the education and training we provide alongside the self-defense liability insurance. It’s important to us that our members feel confident and backed in every way possible. Your kind words mean a lot to us!
Love one on one conversation about…
Love one on one conversation about traveling across country with my gun and what states offer reciprocating laws and what ones do not.
September 15, 2024
Unprompted review
Reply from USCCA
Thank you for your review, Brad! We're happy to hear that you’re enjoying the 1:1 discussions with us, especially the deep dives into reciprocity laws. We look forward to continuing to provide this service and supporting your growth.
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Customer Care
Very professional, courteous, knowledgeable and truly caring.
September 26, 2024
Unprompted review
Reply from USCCA
Thank you for the kind words, Dwight! We're glad to know that our team's professionalism and care made a positive impact on your experience. We appreciate your support!
CARBINE FUNDAMENTALS COURSE
My recently completed AR-15 Fundamentals course was assembled with knowledgeable experienced instructors, well designed and thorough curriculum, very safe learning environment and a small student to instructor ratio. All these elements led to a rewarding learning experience furthering my road to firearm competence and safety with my semi-automatic rifle. I highly recommend this USCCA sanctioned course presented by Liberty Fire Arms LLC.
September 13, 2024
Unprompted review
Reply from USCCA
Thank you for sharing about your experience with the AR-15 course! We were excited to launch that course when it came out, and happy to hear when our instructors provide an excellent experience to their students.
We hope you enjoy some of our other curriculum offerings you choose to take, as well as the instructor(s) teaching!
Pleased member
I've been a member for a short period of time but so far I'm impressed. The wealth of information and resources seems endless. Only had reason to contact them one time and the experience was totally pleasant further solidifying my favorable opinion of their service.
September 16, 2024
Unprompted review
Reply from USCCA
Thank you for your review, Larry! We're grateful to have you as a member of the USCCA family. We're thrilled to hear that you've been impressed with the wealth of information and resources available. We're also pleased to know that your interaction with us was positive. Your support means a lot to us, and we're committed to continuing to provide excellent service.
USCCA is an amazing organization.
USCCA has an amazing training program for instructors. Its monthly periodical has very informative articles. Its books and videos are very well published, and provide very practical and positive messages. Their employees are very knowledgable, professional and are a pleasure to speak to. Great service. A must for all firearms owners and those who CCW.
September 5, 2024
Unprompted review
Reply from USCCA
Thank you for your wonderful review, Bill! We're thrilled to hear that you find our training program, publications, and team to be top-notch. We strive to offer valuable resources and excellent service for all firearms owners and those who carry concealed. Your positive feedback means a lot to us, and we are happy to have you in the USCCA family! If you ever need further assistance or have additional comments, please feel free to reach out.
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Had a great talk with a rep a week…
Had a great talk with a rep a week befor going to hand gun class's. I was very nice and covered things I needed to know up front.
August 25, 2024
Unprompted review
Reply from USCCA
We’re glad that we were able to provide you with as much information as needed, prior to your class, Alfred. We hope that you had an even better experience in your class, and that you walked away feeling more confident in your ability to protect yourself. We are honored to have you as a part of the USCCA family and look forward to serving you more in the future. Don’t hesitate to reach out if you have any questions for us.
Reliable, REAL PEOPLE, Professional, YES! USCCA is always there 24/7
Reliable websites & trustworthy “word of mouth” friends made my decision easier. However, USCCA impressed me by going above & beyond even my expectations
September 2, 2024
Unprompted review
Reply from USCCA
Thank you so much for sharing and for being a member! We strive to provide the best membership experience and customer service possible, so it is always heartwarming to hear when we live up to that.
Please feel free to reach out at any time if questions come up or if you need assistance with anything, and we look forward to you remaining a valued part of the USCCA member family!
Excellent Customer Service
I had an issue with a magazine and when I called to explain about it the person was friendly, courteous and incredibly happy to help with my concern. Professionalism all the way.
August 22, 2024
Unprompted review
Reply from USCCA
Thank you for being a member and for your kind words about our Customer Engagement teams. We are happy to hear that the magazine issue was resolved quickly and with the high degree of professionalism we strive to provide each and every time!
Please do not hesitate to reach out if other questions or concerns arise, and thank you for being a part of the USCCA member family!
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