Representatives are friendly, courteous, and professional from the moment they answer the phone. Their response is fast and they make sure they understand and address the reason for your call. This co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am now a gun owner and have a full respect for Delta Defense's approach. It is not for the wild and wooly crowd that holds onto views that can be dangerous to others. It is common sense and... See more
Company replied
I needed to have a question answered on a matter that appeared in my bank account . I called USCCA and was connected to Tristan. He answered my questions in a very quick and professional way. He exp... See more
Company replied
USCCA is AMAZING! I called with a small problem and from the time the call picked up until we disconnected the agent was amazing. He greeted with Happy holidays, you could hear the smile in his voice.... See more
Company replied
Company details
Written by the company
The U.S. Concealed Carry Association (USCCA) is an association of responsible armed Americans whose members get exceptional self-defense education, lifesaving training and self-defense liability insurance, preparing them for the before, during and after of a lawful act of self-defense. The USCCA is the largest, fastest-growing self-defense association dedicated to responsible gun owners.
Contact info
1000 Freedom Way, 53095, West Bend, United States
- 1-877-677-1919
- support@uscca.com
- www.usconcealedcarry.com
4.6
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled in less than a year, but refused a refund
Update:
A rep reached out to me by email within 24 hours of this post. I'll get a full refund; the previous two months credited to my card, and the balance in a check that will be mailed to me.
I stand by my original review, and will let it stand as a warning to anyone else who may decide to cancel their USCCA membership. However, I will upgrade my rating as USCCA otherwise provided me with a good experience. My only issue with them was the "gotchas" when I cancelled my membership.
Original review:
After being a USCCA customer for 10 months, I called to cancel my membership. The phone rep was polite and offered me the option of a less expensive plan, but I declined. She informed me I was still covered for the rest of the current payment period.
After my paid up time elapsed, I didn't see a refund so emailed to inquire. I was told that because I didn't request a refund when I cancelled, the only refund would be for the last month.
This seems deceptive, and I'm very upset that because I didn't use the exact verbiage in the so-called "Bulletproof Guarantee", I'm not being refunded the entire amount of my dues. Now I understand why the phone agent was so helpful; she was steering me away from invoking the only magic words that would merit a refund.
July 17, 2024
Unprompted review
Reply from USCCA
We are sorry to hear that you canceled your membership, Lee, and that you did not have a good experience doing so.
The intent behind specifically requesting the “365 Day Bulletproof Guarantee” or a full refund is not to deceive or have a ‘gotcha’ moment with members, but rather to ensure their membership ends when the member intends it to. With that said, I am glad to hear we were able to correct this with you and process the refund you intended.
If you have any other questions that arise, or wish to give USCCA membership a try again in the future, we are always here and happy to assist!
Advertisement
Great organization
Great organization! Tons of resources for new members as well as the inexperienced and advanced alike. Will be recommending to family and friends.
June 15, 2024
Unprompted review
Reply from USCCA
Thank you for your support! We’re honored to have you as a part of the USCCA family and love seeing you get value from the education and training resources. It is greatly appreciated that you recommend us to your friends and family, and we will be sure to serve them just as well as we serve you.
First class customer service
First class customer service. More companies would do well to follow this model!
July 3, 2024
Unprompted review
Reply from USCCA
Thank you for your kind words, Eric! We strive to deliver outstanding service and we will continue to aim to exceed your expectations!
After I read about the Colie and Giles…
After I read about the Colie and Giles cases I'm not putting my freedom in the hands of Insurance companies, Juries make the decision of quilt or innocence not insurance companies, canceled a few days ago. the rep wouldn't listen to me just kept droning on about why I should stay really? so you people can bail on me if something happens? no thanks........ stay away.
June 28, 2024
Unprompted review
Reply from USCCA
We are very sorry to hear about your decision to cancel your membership, Joseph. Unfortunately, there has been a lot of misleading and false information circulating about those two cases specifically, as well as about our membership benefits in general.
We remain committed to educating and training responsibly armed Americans and providing access to the self-defense liability insurance policy that the USCCA has purchased. The insurance company is contractually required to provide coverage so long as you can, in good faith, assert self-defense as a justification under the law, so there is no "picking and choosing" involved.
We would be more than happy to address any specific questions or concerns you have about those cases or any other aspects of membership benefits. Please feel free to reach out to discuss them further!
Excellent source for firearm knowledge etc
Excellent source for new, and present firearm Owners! USCCA is a must for firearm Owners. The amount of information, training, and current news etc is Excellent!
June 17, 2024
Unprompted review
Reply from USCCA
John, thank you for your fantastic review! We're pleased to hear that you find the USCCA to be an excellent resource for both new and experienced firearm owners. Our goal is to provide comprehensive information, training, and current news to support our members, and we're glad that you appreciate our efforts. Thank you for being a valued member, and we look forward to continuing to serve you!
Advertisement
Comment and Friendly Support
I am a USCCA Instructor. Occasionally I need help with the on-line content of my courses and publishing. Each time I've called Tech Support, it was a pleasant of productive exchange. Without exception the technician quickly identified the cause of the issue and promptly resolved the matter.
In the interest of honest disclosure, 99% of my problems are self created. Nonetheless, each interaction was respectful - even though I was the cause. What strikes me the most is how genuinely friendly the techs are. You can't fake that level of enthusiasm.
June 10, 2024
Unprompted review
Reply from USCCA
Thank you so much for your wonderful review and for being an active USCCA Certified Instructor! We are glad to hear about your positive experiences with our Customer Engagement team. It is great to know that they were able to quickly identify and resolve the issues you encountered with your course content and publishing.
We truly appreciate your honesty, and it's heartening to hear that our team handled each interaction with respect and genuine friendliness. We strive to provide the best support possible, and your kind words reinforce the hard work and enthusiasm our advisors put into their roles.
If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for your support and for being a valued USCCA Instructor.
Change of levels. I was going to cancel due to the cost…
I was going to cancel due to the cost of the platinum level and while talking with Nathan, he asked if I would be interested in dropping down to the gold level. He took the time to explain the differences between the platinum and gold levels and I decided to go with the gold level.
June 8, 2024
Unprompted review
Reply from USCCA
Thank you for sharing your experience with us, Greg, and for being a part of the USCCA family! We’re delighted to hear that Nathan was able to assist you in finding a plan that suits your needs. Our goal is to ensure you receive the best value and service, and we’re glad Nathan took the time to explain the differences between the platinum and gold levels.
Your feedback is very important to us, and we’re pleased that you chose to continue your membership with our gold level. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help.
USCCA Company
The best customer service I’ve dealt with in the insurance industry!
Calls quickly answered by the support team all located within the United States.
They can answer any questions regarding your coverage, travel concerns, and the states that don’t recognize your license.
Plus the twenty four hour emergency response team is there and will walk you through your specific situation. Not only that, but you have the option of choosing your own attorney who they will contact immediately notifying them of your location so they are there when you need them most.
Exceptional company.
May 29, 2024
Unprompted review
Reply from USCCA
Bill, thank you so much for your kind words and for sharing your experience with us! We’re happy to hear that our Customer Engagement team was able to assist you promptly and effectively. Ensuring our members have quick and knowledgeable support is a top priority for us, and it’s wonderful to know we met your expectations.
We’re also glad you found our 24-hour critical response team helpful and that you appreciated the flexibility of choosing your own attorney. Our goal is to provide the best support and peace of mind, especially during critical times.
Your feedback reaffirms the hard work we put into our services, and we’re grateful for your trust in us. If you ever need further assistance, please don’t hesitate to reach out. Thank you once again for your exceptional review!
Really aggressive, unnecessary collection policies
I’ve had a pretty good experience with this company over the last year and I see the reviews are really good on trust pilot. But My yearly payment was due for membership and because my card on file had expired the payment didn’t go through. I’ve gotten relentless emails that seemed very aggressive and confrontational over this holiday weekend. Just based on their aggressive and unfriendly email reminders, I started looking at other insurance carriers. Their aggressive tactics really are not necessary
May 27, 2024
Unprompted review
Reply from USCCA
Thank you for being a valued member, Katherine! We sincerely apologize for the inconvenience and frustration you experienced when your card expired. We understand how the automatic emails may have come across as aggressive, especially over the holiday weekend.
The emails are automatically sent to ensure that members are promptly informed about any issues that could cause their membership to lapse unknowingly. Our intention is to prevent any surprises or disruptions in your coverage, not to be aggressive.
Your feedback is important to us, and we truly appreciate you bringing this to our attention. We will share your experience with our team to reconsider how we handle payment notifications to improve our communication and avoid causing unnecessary stress in the future.
Thank you for your understanding, and we hope to continue serving you. If you have any further concerns, please don’t hesitate to reach out to us directly.
Advertisement
Love and trust USCCA!!
USCCA is supurb in their customer attentiveness! Their reps are ode to detail and work hard at making sure evey concern is addresed to our satisfaction! The insurance they have is excellent! We use USCA for insurance and training purposes for our armed security at our church.
May 13, 2024
Unprompted review
Reply from USCCA
We appreciate you sharing your feedback, Pastor J! Your choice to join USCCA for your membership and your armed security team's training means a lot to us. Your commitment to protecting your place of worship is commendable, and we're honored to stand by you in this important endeavor!
Peace of Mind
This is an excellent and informative organization.
I am so glad I joined the USSCA as I have gotten so much out of what is offered through the videos and classes(and so much more), peace of mind.
I have been a member for years and will continue my membership. It is well worth the reasonable amount of money per month. I highly suggest checking out the USCCA and the benefits of being a member. My membership card is always with me.
I have absolutely nothing negative to say about this organization. No suggestions for improvement at this time either.
Thanks for your service!
May 13, 2024
Unprompted review
Reply from USCCA
Thank you for sharing such positive feedback about your experience with us, Matthew! We’re truly grateful for your loyalty through the years and that you’ve found our organization to be excellent and informative. Knowing that our videos, classes, and other resources have provided peace of mind over the years means everything to us, and we’re committed to continuing to provide value and support to you as a valued member of our community. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here for you every step of the way. Thank you again for your kind words and for being a part of the USCCA family!
USCCA has made everything easy from my…
USCCA has made everything easy from my very first experience. Yesterday was excellent as always. When my wife passed and I removed her from my membership, the representative called me back in a week to see how I was doing. A truly caring organization.
May 12, 2024
Unprompted review
Reply from USCCA
We genuinely value your sharing of your experiences as a member of our family, Ray. We’re deeply sorry to hear about your loss, and we’re glad to have been able to support you during such a difficult time. Providing exceptional service and care is at the heart of everything we do at USCCA, and we’re honored to have been there for you when you needed us most. Thank you for allowing us that privilege by being a member. If you ever need anything, know that you can always reach out! Take care and stay safe, Ray!
Great customer service
Great customer service. Fantastic training courses for beginners as well as experienced shooters. It is nice to know that they have my back in case the situation arises.
May 12, 2024
Unprompted review
Reply from USCCA
Thank you for being part of the USCCA family and for sharing your feedback, Rex! We appreciate your kind words and support as it is great to hear that you are enjoying the training and education included with your membership. Please don’t hesitate to let us know if you have any questions or need anything. Have a great day and stay safe!
Advertisement
I am a USCCA Member since 2020.
Being a USCCA Member since 2020, there is great peace of mind knowing that there is a legal defense team on call 24/7 to meet my needs in court if ever I am involved in a self defense situation.
May 1, 2024
Unprompted review
Reply from USCCA
Thank you for your wonderful review, Jim! We're delighted to hear that you've found peace of mind in being a USCCA member. Our Critical Response team is dedicated to being there for you whenever you need support. We appreciate your trust in us and are here to assist you every step of the way.
Answered in 2 rings
Answered in 2 rings, by a well trained customer support rep with systems that work. Rep understood my issue first time and fixed it in under 2 minutes. First class service, rep stayed on the line until my issues were fixed. No handoffs or delays, fluent English speaker, 5 stars. I recommend this company highly.
May 2, 2024
Unprompted review
Reply from USCCA
Paul, we are very happy to hear that our award-winning Customer Engagement team was able to help you in a timely and satisfactory manner! In addition to being entirely U.S. based and available 24/7, our Customer Engagement team takes pride in helping every person who calls, chats, or emails in.
Thank you for recommending the USCCA membership to others as well. If anyone you know decides to sign up based on your recommendation, please be sure to have them mention you as a referral so you receive the referral bonus of a $200 USCCA store coupon code!
Subscriber to USCCA since 2017
I’ve been a subscriber to USCCA since 2017. Because of research, I have defensive incident coverage for both myself and my wife. It covers in case of armed critical incident. As well as self-defense via physical conflict, control holds and take downs. I was a soldier before I became a peace officer. I haven’t felt this well insured, since I was working in uniform. USCCA has always been pleasant to work with, and very responsive. Good people! Protect yourself, your family, and your financial well-being, with one easy call…
April 16, 2024
Unprompted review
Reply from USCCA
Thank you for sharing your experience as a long-time member of the USCCA, Rocky! Your background as both a soldier and a peace officer adds valuable perspective, and we're glad to hear that our coverage makes you feel as confident as when you were in uniform.
We're committed to being responsive and easy to work with, and we're thrilled that you've found us to be pleasant and reliable. Thank you for trusting us! If you ever need anything, please don't hesitate to reach out.
I have been a long time member of USCCA…
I have been a long time member of USCCA they are always there when you need information or help. I highly recommend them to anyone who is either new or experienced with owning a firearm.
May 1, 2024
Unprompted review
Reply from USCCA
Thank you so much for your kind words and for being a long-time member of USCCA, Marc! We greatly appreciate your support and are glad to hear that we've been able to assist you whenever you need information or help. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out.
Advertisement
Great Customer Service
I have had the opportunity to talk to several service reps at USCCA and the experience was always great.
April 29, 2024
Unprompted review
Reply from USCCA
This is great to hear, Bert! We appreciate you sharing your positive experience and are glad to hear that you've had consistently positive interactions with our advisors. We're grateful for the opportunity to assist you and if you ever need anything in the future, please don't hesitate to reach out.
Everyone is professional
Everyone is professional, helpful, and super kind. They walked me through every step explaining the benefits. Awesome people!
April 17, 2024
Unprompted review
Reply from USCCA
Angela, your feedback means a lot to us. We're delighted that our team delivered a professional, helpful, and kind experience for you. Ensuring our members grasp all their membership benefits is paramount, and we're glad we could provide clarity. Thank you for sharing your thoughts; we're excited about the opportunity to assist you again down the road!
Feel free to contact us anytime at 877-677-1919.
Cancelation Con
I couldn't afford it anymore. Back in February I cancelled my membership. I was told I had to call for verification, I did, was told it had to be put on hold for a month before cancellation. And if I DID NOT contact them the next month it would be cancelled it was not! I was charged anyway! I had to put a stop payment on my bank, which after I had received many emails saying payment didn't go through update payment. After back and forth on email I had to call again, did not get my money back and they tried to do the same con again! So tried to cancel was lied to charged anyway lied to again given the runaround and then tried to con me again! Nope DO NOT DO IT! (Edit: after they seen this review they refunded my money and actually closed my account)
February 19, 2024
Unprompted review
Reply from USCCA
Tiffany,
We completely understand your frustration over the situation and apologize for your experience. The feedback that you also left on BBB regarding this situation has been responded to, but for clarity, we would also like to extend the information here.
It was never our intention to mislead you in any way. We have reviewed all of the calls, emails, and notes on your account to gain a better understanding of what happened and be able to improve our processes moving forward. During your initial contact on 01/23/2024, we never intended or stated that we would put your account on hold or suggested that it was canceled. Our goal was to offer flexibility given the circumstances leading to your decision to cancel. We proposed covering next month’s fee and following up with you in March to ensure you still wished to continue your membership. We appreciate that you found this arrangement to be helpful and as promised, we reached out via phone on 3/14/2024 and left a voicemail to confirm your continued membership. Unfortunately, despite our efforts, we didn’t receive a response from you until your call in April, which led to the charge for March and the continuation of your membership to prevent any lapse unknowingly.
As of your contact on 04/20/2024, your membership was canceled. There will be no further charges from us. Additionally, as there was confusion about the status of your membership after the February payment was waived, we have refunded the payment that came out in March for you. There will be a check mailed to you for $39.11. Again, we apologize for the frustration that you have experienced. Please let us know if there is anything else that we can do to further assist you. Take care and stay safe!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.