i have no contract with 1st utility after ofgem decided I would be with them this was not my choice and I should not be forced to pay 1st utility anything I have had bad experiences with them... See more
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Switch went smoothly. Good email communication. Lisa has been so helpful dealing with queries quickly and efficiently. Meter readings easy to enter. Reminders are sent when these are due, making it... See more
Company replied
After I moved to Usio energy, the opening meter reading apparently made by an independent meter reader was wildly inaccurate (i.e. completely made up) leading to a closing bill with Scottish Pow... See more
Company replied
I have been with Usio for 4 months now. Experiencing a problem with my latest bill I rang the company to discuss my problem. I spoke with "Customer Services Agent" Paul. Paul was extremely helpfu... See more
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Company details
Information provided by various external sources
A new, innovative supplier believing that each consumer is different. Usio prides itself in its' unique tariffs and amazing, personalised customer service.
Contact info
Techhub, 20 Ropemaker Street, EC2Y 9AR, London, United Kingdom
- 0203 879 4281
- help@usioenergy.com
- www.usioenergy.com
3.7
Average
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have recently moved to USIO because of pricing
I have recently moved to USIO because of the very competitive pricing. I had some queries about they handle personal information, the status of the smart meter if I change supplier again, and how the process of contacting my previous supplier will proceed.
Their customer services answered these questions brilliantly, and put my mind at rest.
As and when my DD is moved and the smart meter installed successfully I'd be happy to change my score to 5* based on current experiences.
March 6, 2018
Unprompted review
Reply from Usio Energy
Hi!!
Thank you very . much for the kind words! We're excited about that 5 star review ;)
Enjoy your evening!
Usio Energy
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All good
Hi, Recently join USIO (previously with PFP Energy), so far no problems. Direct Debit set up OK and previous contract with PFP cancelled with no problems. Waiting for my smart metre. So far so good.
March 2, 2018
Unprompted review
Reply from Usio Energy
Hi!
Thanks for your review :)
We'll make sure we keep the 5 star service going for you!
You should get a call about your smart meter in the next couple of weeks.
Have a great weekend and stay warm!
Usio Energy
Another energy provider with terrible customer service.
Singed almost a month ago, based on the feedback and website, got a confirmation by email of DDB set up, then nothing for 3 weeks, called up and spoke to a lady called Chance who said she could not see my order, gave me an email to forward confirmation too, which I did, and then still no communication! Called up, can't even get through or leave a message. If this is how a new company is dealing with customers then it doesn't look good for future customer. Terrible lack of communication.
February 13, 2018
Unprompted review
Reply from Usio Energy
Good afternoon,
Thank you for taking the time to review your experience with Usio Energy, we take all feedback very seriously.
Let me begin by apologising for the lack of customer service you have received today. It looks like you called when we were adding a new phone line to our office and so we missed your call. Sadly, it looks like in trying to make ourselves more available to our customers we were unable to get to you.
We have been in communication with you regarding your switch to Usio Energy and had advised that we were unable to process your application due to your meter type.
Unfortunately Usio Energy cannot supply prepayment meters and so we never opened an account for you or took any funds from your account.
We will call you at the time you have requested to discuss this further.
Thank you very much,
Usio Energy
What fun that was!
What fun that was! We decided to switch to USIO. Our only problem was the bank organising the direct debit. A 35 minute phone call only resulted in confusion. One 5minute call to Joe at USIO and the puzzle was solved. Exceptional personal service and friendly banter. Thanks. Wyllan.
November 28, 2017
Unprompted review
Reply from Usio Energy
Thank you for your kind words!
I'm glad all the pieces fit together in the end!
Don't hesitate to get in touch :)
Usio Energy
So far so good!
Just started the change over but everything going ok so far. Very friendly and helpful Customer Service. Good prices too. Would recommend to others.
November 23, 2017
Unprompted review
Reply from Usio Energy
Hi!
Thank you very much for taking the time to give us such a great review!
If you need us for anything get in touch, we would be happy to hear from you!
Thanks again,
Usio Energy
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