Easy so far. Just did the procedure. Not sure if there will be problems later. Usually, there are none. Haven't had a bad experience with Uswitch. Yet. Just discovered that the new energy c... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Used Uswitch now for my energy, broadband and mobile sim only deals and saved a small fortune overall, as well as added bonuses like cashback and vouchers for Amazon! If, like me, you stress a bit... See more
I was kept informed at every stage of the switching process: right from start to finish. A great engineer came and fitted the equipment as planned. I'm happy with my new, fast, full fibre broadband... See more
App is easy to use and have given sessions of free electricity which I found useful. Also it is easy to track how much utilities I have used and the readings are very near the bill that I have every m... See more
Company details
About Uswitch
Written by the company
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Contact info
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- customerservices@Uswitch.com
- www.uswitch.com
4.7
Excellent
37K reviews
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Easy to compare
Was easy to compare prices and was able to find a cheaper fixed deal for 2 years. Now I have peace of mind if prices go up.
April 14, 2026
No endless list of questions
Very straight forward. Better now that many of the questions are automatically answered
April 14, 2026
AFTER SEVERAL ATTEMPTS -SUCESS WITH…
AFTER SEVERAL ATTEMPTS -SUCESS WITH TRANSFER AFTER MANY FAILE ATTEMPTS
April 14, 2026
Easy to switch with uSwitch
Easy to switch with uSwitch, no hassle. Just hope Fiberly turns out to be a good provider without any issues.
April 14, 2026
Unprompted review
Excellent
Excellent, the switch was easy and i was able to find the best deal. Thank you!
April 14, 2026
seamless
seamless. average monthly cost shown to get around the nonsense of 3months free, then, 6months at X, then more, then more next year.
April 14, 2026
Unprompted review
switching
everything clearly set out,Each step taken .non arduous. Font size admieable for its clarity making decision easier.
April 14, 2026
Easy and helpful
April 14, 2026
Very efficient
April 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
start date error
I specifically entered the required start date in the uswitch form, being the date when my current fixed rate expires. However when the new provider received instruction from uswitch they were given the current date rather than the start date I had requested. added inconvenience to stop duplicate direct debits.
April 14, 2026
Reply from Uswitch
Hi Paul C,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the issue with your start date and understand how frustrating it must be to deal with duplicate direct debits. This isn’t the smooth experience we aim to provide.
We’ve sent you an email to follow up directly so we can look into what went wrong and make sure it’s resolved as quickly as possible. Your feedback helps us improve the process for our customers, and we truly appreciate you bringing it to our attention.
Kess,
Customer Operations Executive
Poses itself as a morgage comparison…
Poses itself as a morgage comparison site, but won't show you the mortgage deals without booking a call in with their advisor. Total waste of time.
April 14, 2026
Unprompted review
Reply from Uswitch
Hi Kimberley Griffith,
Thank you for sharing your feedback — we’re sorry to hear about your experience. We understand your concerns and apologise for any inconvenience caused. Our aim is always to make the mortgage comparison process as straightforward as possible, so we’d really like to look into this further.
I've sent you an email to better understand your experience so we can investigate what happened and provide further assistance.
Kess,
Customer Operations Executive
Straight forward switch
Straight forward switch to my existing suppliers with the bonus of £25 cashback.
April 14, 2026
Very simple and interactive
April 14, 2026
Great easy to switch service.
April 14, 2026
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