Easy so far. Just did the procedure. Not sure if there will be problems later. Usually, there are none. Haven't had a bad experience with Uswitch. Yet. Just discovered that the new energy c... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Used Uswitch now for my energy, broadband and mobile sim only deals and saved a small fortune overall, as well as added bonuses like cashback and vouchers for Amazon! If, like me, you stress a bit... See more
I was kept informed at every stage of the switching process: right from start to finish. A great engineer came and fitted the equipment as planned. I'm happy with my new, fast, full fibre broadband... See more
App is easy to use and have given sessions of free electricity which I found useful. Also it is easy to track how much utilities I have used and the readings are very near the bill that I have every m... See more
Company details
About Uswitch
Written by the company
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Contact info
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- customerservices@Uswitch.com
- www.uswitch.com
4.7
Excellent
37K reviews
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So easy very helpful and confident i…
So easy very helpful and confident i have done the right deal
April 15, 2026
Made switching energy provider so easy
Made switching energy provider so easy, thank you.
April 15, 2026
Good useful app for seeing switch deals
April 15, 2026
Quick and easy way to save some money
April 15, 2026
Unprompted review
Easy to use.
April 15, 2026
easy app to use gives lots of choice…
easy app to use gives lots of choice when looking for new energy providers broadband and phones saved me money
April 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I've had calibration with octopus and…
I've had calibration with octopus and smart meter monitors and it can be pain this one seems to have worked so all's well
April 15, 2026
Reply from Uswitch
Hi David,
Thanks for sharing your experience! We’re glad to hear everything seems to be working well. We’d love to understand a bit more about your experience.
I’ve reached out to you directly via email to get a few more details.
Kess,
Customer Operations Executive
They refused to award me with 4000…
they refused to award me with 4000 avios after i used Avios app/uswitch energy switch, just removed it from Avios pending, canot be trusted, shambles.
April 15, 2026
Unprompted review
Reply from Uswitch
Hi Charlie,
I’m really sorry to hear that you haven’t received your points yet, I completely understand how frustrating that must be. Please rest assured that Uswitch doesn’t hold or manage the points directly; they’re issued by our affiliate provider.
I can see that you’ve already contacted our customer service team and one of our representatives is currently looking into this for you. They’re doing their best to resolve the issue, and we truly appreciate your patience and understanding in the meantime.
Thank you for bringing this to our attention, Charlie. We’re committed to making sure this gets sorted for you as quickly as possible.
Customer Operations Team
Switch was so easy for this…
Switch was so easy for this technophobe. Let's see how they do now.
April 15, 2026
Expensive energy rates
April 15, 2026
Reply from Uswitch
Good afternoon,
Thank you for taking the time to leave your review.
We have reached out to you directly to clarify the situation, but we can see that with your switch through Uswitch you are already making savings compared to your previous tariff!
However, if you need any further assistance, please don’t hesitate to get in touch directly at customerservices@uswitch.com - we are here to help!
Margo,
Customer Operations Team
Simple and easy to compare rates and…
Simple and easy to compare rates and switch provider
April 15, 2026
Simple to use
April 15, 2026
Login to new account not useful
The switch itself seems to have worked OK but once complete Uswitch told me to log into my new account at once. This proved impossible and much timewasting communication with the new provider told me that the account wasn't ready yet and try again in a few days.
April 15, 2026
Reply from Uswitch
Dear Mark,
Thank you for your feedback, and I’m sorry for the confusion and inconvenience you experienced.
I can see that there was an initial issue with the switch due to an invalid phone number being entered, which caused a delay in the process. We reached out to obtain the correct details, and once updated, the switch was able to proceed successfully.
We appreciate your patience throughout this process! If you need any further assistance, please don’t hesitate to get in touch directly again at customerservices@uswitch.com.
Margo,
Customer Operations Team
Very easy to use
April 15, 2026
Check out USwitch !
The steps I needed to take were easy to follow, and the exercise to switch will save me money for the next two years. Good deal !
April 15, 2026
Easy to use been great
April 15, 2026
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