Utility Point 

Email a couple of hours ago they have ceased trading,
very sad always had good service from them.
wish all employees all the best.

Sorry to lose Utility Point - always been efficient and accurate with us.

Agree with others, a huge shame they did not make it. Great service, easy to work with. Good luck to all the affected staff.

This lot have now gone out of buissines collapsed ,worst energy supplier I've ever been with, I spent more on energy with utility than with any other supplier, the reviews are all 1* ,I'm DISAPOINTED with Martin Lewis energy club recommending this poor coy. It's just caused me so much stress.

I see you are closing what about my £900 plus money you have of mine will I ever see it again Valerie Pierce ref UPD0362515

It is an absolute disgrace that they used us to prop up their company, and kept lying to us. If you havent already seen the news, look now. We are assured we will get continued service and moved to a new supplier. Any money owed to us we WILL get back. So just wait, the ordeal is almost over.

Still owe me money from charging me for an old address. Been waiting 2 months for a refund and now I know why

Utility Point has announced it will cease trading.

Fantastic energy supplier and great customer service. Good prices too. Am sorry to hear that you are now in administration best of luck team for the future. I do hope the switch to the new supplier will be as good

Like others - sorry to hear the news that Utility Point has ceased trading. I have been a customer for a couple of years and have had excellent service from them. Good luck to all the staff.

So sorry to see that utility point have gone into administration.
Always had good service. Let’s hope the switching process works as promised by ofgem.

I am so sorry to hear you have ceased trading. As a new customer 10 month ago I can not speak highly enough of the excellent customer service. In such difficult times I can only wish your team the very best of luck going forward.

What goes around comes around.......this shocking company have gone BUST !

Hope we all get refunds owed and see how much new suppliers charge v utility point charges.

I have just read today the UP have gone into administration . They spent 6 months sending threatening letters to my Mothers address in the UK claiming that I owed them money relating to an address that I never lived in. In fact, I’ve been living overseas for the past five years, so it’s impossible that this is my debt. Gave up e mailing them in the end. Told my mum to return their letters to the sender “ address unknown”. Happy to see they have gone bust

I have just heard that Utility Point have gone bust. I still have not been contacted for my refund inspite of being told by my earlier review that someone would be in touch with me. Will I get my money back at all now of gone bust. This would explain why keeping hold of everyone’s money.

On their website (but lower down the front page) today.

It is with regret that we must announce that Utility Point is ceasing to trade.

Been waiting for a refund after emails to customer care team of account credit and direct debit taken after I had switched. Replies with standard script promising a refund and have had to raise a complaint. Looks like this company are to stop trading soon and do a vanishing act with nearly 200pound credit. If this lot are still trading, AVOID at all costs.

I would give 0 stars if possible. Not long renewed onto a new deal to be emailed today to say utility point have ceased trading.

No idea what that means for my £200 odd credit on the account that I've been chasing up for the last 4 months. Told it would take a maximum of 60 days for my refund, phoned up countless times since and been lied to, saying time and time again its been escalated and you will definitely have your refund by Friday. Advisors telling you they will personally make sure it's through in a week and will contact you and it never happens. It's now been 4 months and I still don't have my money through. I'm an emergency services worker and relying on this money coming through to help us and its just been fobbed off.

Absolute liars of the highest order, I'm glad they've ceased trading as they're a selfish horrible company.

Very poor customer service, even for on-going customers. I have been due a refund on my account of over £200, which was agreed by customer services at which point they did in fairness reduce the direct debit to a more appropriate amount. When asked how long the refund would take to process I was informed that 60 days was the limit although most were processed in 30 days!
Why so long, do they have so many or is it, as I suspect, simply a blatant process of holding on to the customers cash!!
Well… 30 days came and went - 60 days approached and I contacted them again on the 52nd day to be told that the refund would be processed within the advised time frame of 60 days!
60 days came and went, on the 62 day I contacted the company again and was greeted by an email stating they would “aim” to reply within 5 working days to my complaint that the refund was still outstanding. It is now day 70 since my refund was approved and no cash has been deposited in my account. I believe I am now entitled to £30 compensation plus interest as they have missed their on incredibly lenient timeframe of 60 Days?
My contract is due for renewal next year, I wonder whether I will be reverting to another supplier?
“Look after my bills” recommended this company - I suggest they look for a more professional company to recommend!

Have already written review but things only go downhill
Phone lines are cancelled and covid is a wonderful excuse when really they cant handle the number of complaints. I am told I am due a pittance of a refund but I was unable to check as my account was closed immediately. I have repeatedly requested a couple of statements to satisfy me that I was not charged an exit fee. Switched 7 June and no refund and I dont expect to see it or my £30 compensation. It would appear that they do not have the funds to pay out all the credit they have accrued.