Utility Point 

I am not surprised they are about to cease trading - poor customer service, refusing to process refunds and failing to meet even their own low standards.

Goodbye UP. Congratulations on ceased trading ! And when I mention in April over the phone that things are not looking good for UP lady on other side was laughing and saying we are doing well and we have so many new customers. Well Im laughing now because it was easy to predict. Avoid Neon Reef as it is a sister company.

Just my luck...

We changed over to Utility Point 4 days ago, they took the first payment 3 days ago and today they ceased trading.

This might be inconvenient for us customers, but I'm genuinely gutted for everyone who's going to lose their livelihoods

Now that Utility Point have ceased trading, it all makes sense! My 94 year old mother is in a care home and we need all her money to pay for her care. As she has been in the home for a few months her monthly DD to Utility Point had racked up a substantial balance (over £1,000). I asked for the DD to be reduced months ago and, despite chasing it up several times it was only reduced last week. I was then promised a refund of nearly £900 on 13th August "within 5/10 working days" but, of course, nothing has been paid back. I'm furious, as you can imagine!!

This is absolutely the most unfortunate and sad chain of the events that I would expect.

Especially because of your reliable, stable and very fair service.
This is shame to see you go.
After all these years of your supply of warmth to our home.

To all members of UP team, from head to toes - Please stay safe and prosper.

Lukasz.

I was using UTILITY POINT for nearly three years as my energy supplier,
It’s a shame to hear the recent news they’ve gone into administration UP offered great rates,

sorry for any staff who will have lost their jobs.

It seems OFGEM are now organising the transfer to EDF who will be my supplier,

EDF have confirmed they will be taking over supply,

No surprise they've gone, blooming rubbish from day one

They are going bust, had an e Mail from CEO tonight, process has already started. People with credit balances, good luck.

Website now down so I can’t screenshot my account balance or last statement !

Very sad to see Utility Point closing it's doors. We've been with them for at least 4 years without a problem ever and the prices have always been are super competitive beating other comparisons. I appreciate the Directors very honest 'good bye' letter.

I have been fed a series of excuses as to why my refund hasn't been processed. I first requested this in June and have sent several emails and made almost weekly phone calls culminating in a formal complaint. Most of the excuses were due to recruitment difficulties and or COVID. I am a state pensioner and £560 amounts to a month's pension payment. I am disgusted that aI had to be lied to throughout when obviously the money was not there. It feels like theft of all that money. They deserve to be put out of business in my view as their action has placed me in debt.

I used look after my bills. They appointed Utility Point. I was paying £120 per month with Octopus. My bills were hiked to £180 after 2 months. LAMB do not give a damn so I have now decided to move early only to just receive an email today they are to cease trading.

Have promised me a refund via email twice for being overcharged but am still yet to receive it. I guess I won't be receiving it now though?

After ringing last week to query my

What happens to money I am owed now they have gone bust. Will the new company taking over honour this???

Absolutely gutted for all the UP team - you’ve been so so good a top supplier a real shame

Really sorry to see you go, but annoyed I can’t access my account to find my final balance due 🤔or even my account number ! Which I have been advised to !! Everything has disappeared.

They’ve been excellent throughout the 4 years (I think) I’ve been with you.

Such a shame that you’re winding down..I have nothing but praise and hope the next company treats the staff well…..

Update - British Gas are taking over UP customers. My account number is on my online banking direct debit - I took a screen shot if it before cancelling

So sorry to see them go, along with their excellent, clear pricing. These low prices look to have been the cause of their demise. Had I known this, and I feel others would agree, I would have gladly accepted an increase on my 'fixed price' deal. I now look to have to pay 50/70% more for my energy.

I’m sorry to hear that you are closing down, have had no problems with this company and am sad to have to leave. Hopefully I shall receive my credit back, not like the trouble I had with tonik energy.