Vacationcare Limited Reviews 

This company is a total cowboy outfit on parking my car you could smell the dope in the car park it states on the website all employees wear company uniforms not one in site upon returning from 3 weeks away I paid the extra which I new about my car was outside the office waiting for me fine off we went . The next day when we went to use the car we noticed some quite considerable damage to the roof and boot area's resulting in £3500 in damage to the insurance I contacted vactioncare and the denied everything they even ignored the insurance company so for everyone reading this review please avoid avoid avoid

The very definition of a cowboy outfit. Got transferred to this company after Toad went out of business. Parking is ages away and up a grotty multi story carpark. Equally grotty office, 2 out of order toilets, and complete mayhem from the red bull drinking and scruffily dressed staff. On top of this they charge you an extra £10 barrier fee (no idea what for) and if you query it they say “you can always get the tram”. Waited half an hour with other frustrated customers at 2.30am in rain. Avoid at all costs. Scammers.

Vacation care needs to be avoided!!!
A car parking service that you think you can trust. You can't trust this company. I have emailed them my complaint but was ignored. I come back to find that someone had been smoking in my car and to have ash near my gearstick and on the carpet. I also logged my miles and fuel before going on holiday and they've had the cheek to use my car whilst I've been away!!! Disgraceful. I won't be using these guys again. I also thought I was getting a good deal at £44 but turns out I had to pay an additional £10 for the barriers. This is the barrier in the multistory car park at the airport for them to pick you up. It doesn't cost £10!!! Pure cowboys at this place!!! Avoid!!!

Going was fine although it was a bit disorganised. Coming back was a nightmare, I rang the mobile 56 times and it got hung up most times, tried ringing the office no answer. We found 2 other couples that were having the same issue, eventually a man answered said they were really busy, the woman who turned up in the minibus said staff hadn't turned up for work, staffing issue seems to be a recurring theme on these reviews. Got to the carpark and it was bedlam, people all over trying to get a minibus to the airport. Never again for the extra few quid get a reputable company

Cowboys who unplugged dashcam and stole the SD card. Have contacted the police.

I was transferred to that car park, I didn’t choose it. On the way to the airport everything was ok. On the way back they asked me on the phone how many passengers, I said 2. After about 20 minutes wait a van came and the driver said he had only one place and one of us should stay. Even if we said we prefer to stay together and wait for the next van he insisted that one of us has to go with him and other to stay. After an argue a nice lady said she will take her kid on her knees so we can jump together, I don’t think that’s safe and legal. When arriving at the car park I explained what happened to the guy on the desk, another guy came from nowhere and even if he didn’t know what’s about he started shouting if you don’t like it get a taxi. Never experienced such a rude unprofessional service.

Would give a zero if I could
Turned up on the 8th September 2024 at 4am, long wait at the barrier before we were admitted, it was chaos!!
No organization, told by an attendant to park anywhere we could find a spot cars were abandoned everywhere, eventually found one and another long wait to check in as returning customers were told their car keys had been lost and they weren't sure even where their car was. Started to get concerned about this time, eventually saw a driver asked him reasonably how long it was going to be before our airport transfer he aggressively told me "He had no idea and told me to chill out as I was going on holiday and he wasnt" he was very rude and aggressive obviously hates his job!
Eventually an hour or so later the transit van arrived and this very rude man refused to let us in as we had the audacity to ask how long and question him.
Just made our plane luckily didn't have luggage to check or would have missed the flight
SHOCKING EXPERIENCE!!!
Never use this car park again and would definitely not recommend

Originally booked with Toad parking but like many others were transferred to here when they closed had to pay additional fee of £10 on arrival told this was in their terms and conditions but as we hadn't originally booked with them didn't realize this. Transfer to airport OK but return was a nightmare had to wait over an hour at terminal 3 for pickup phoned numerous times and always just on its way. When we eventually got to the car park the car was in an absolutely filthy condition despite being reasonably clean when dropped off can't see how it could have been left in the multistory unless it's on the roof also number on windscreen seemed to have been crayoned on and aircon set to minimum when it was left on 20 don't see why it would be changed if car left inside. Had to go straight to the Asda garage next door to clean the car before we could drive it home would never use again

I booked a different car park for our 7 day trip but was transferred to this one by FHR.
The trip to the airport was fine if a little frenetic ‘driving like a rally driver’ down narrow backstreets, however, the return was a shambles, we phoned after collecting the luggage & outside WH Smith’s as requested, there were 18 people waiting & they sent 1 x 8 seater van, it took over 40 minutes to get collected from phoning, and again the driving was frenetic. The driver suggested understaffing, but it’s not what you want to hear or experience on returning from holiday @ 01.45am.
It’s also worth noting that the toilets were out of order on both the outward & return trips & this is a basic requirement for customers!
It’s a basic, disorganised service based on my experience and not one I’d use again ‘by choice’!

When dropping my car off, the office and surrounding area stunk of cannabis. If I'd of had any other option, I wouldn't of left my car. There were a lot of people about, I assume all worked there. Very loud, swearing etc. The man who drove us to the airport seemed very nice and told us where to wait on our return and that pick up should only take 5 to 10 mins.

I called as instructed when I'd returned but after 15 mins, no car came. I called again and was told someone was on the way. The driver that finally showed up, had no idea who he was picking up and it turned out to be us and a family. His driving was dangerous and reckless. At one point he pulled out in front of a small lorry and it just missed us.
I would avoid this company! I called at 9.15am and it was 10am before I was back at my car! 45 minutes when the carpark is 5 minutes away! I am disabled and having being stood waiting so long, I was in agony! Only giving the extra star due to hiw nice the first driver was.

Poor Service! Stood outside T1 for one hour waiting for shuttle bus to collect us and take us back to the car park.

I had no problems what so ever , very easy process, friendly staff , on the return phoned their office , the man checked that I was waiting in the right location , and I was pick up on 5 minutes , good service

Where do I start, fairly easy to find which was helpful, arrived to tell the staff member that I had a high security system on the car and was not happy to de-activate and was told i would have to pay £50 if i refused to remove the code, which I did.

Then we was asked pay an additional £10 to go through the gate there and back, i understand the other three passengers on board with us also paid £10, so £30 to go through a gate.

We returned today, and noticed strangely that the car had been driven at some point off the parking facility, we have a tracker in the vehicle and also our system tell us the last three locations the car has been in the last 7 days this is set up by myself.

I am currently in talks with the local police authorities regarding this and I will know in the next 48 hours from my tracking company when the car was used and taken.

The company can deny all they want, however data never lies and we will know soon and how to proceed., and i see another poster say how the driver drove like he was on Fast and Furious and this is not far from the truth.

So for now I would say a big no to using them, and I will update in the outcome of the tracking investigation.

Please DO NOT book with Vacationcare. I remembered after handing my keys over that I had left money in the centre of my car (approx. 10 pound coins). Whilst I appreciate I should have removed these, I would have hoped that any decent person, especially staff running a business would not steal. Upon our return from holiday every single pound was gone. Fortunately the guy behind the counter immediately gave us £10 back without any fuss, but I am disgusted that this happened in the first place. Staff are wearing jogging bottoms, no uniform, smoking and swearing - it does not fill you with confidence when handing your keys over. Wish I had read the other reviews before booking. If you are reading this, I strongly you advise to book elsewhere.

We have used Vacation for many years and can't fault the exceptional service they provide and the incredible price which is half the price of other operators in the area. Had to get home quickly on our return from holiday last April as my wife's mum was very poorly in hospital and we rang vacation to pick us up and explained the circumstances and they sent a vehicle and picked us up straight away and got us back to our car quickly for our journey home. Sadly my wife's mum passed away but we will never forget the kindness and understanding they showed us during that time. On a more cheerful note the staff are very friendly and down to earth which gives a pleasant and relaxed atmosphere and they always have our car ready at the office to get off straight away for the journey home and we've have used vacation a number of times since last April and will be using them again this Saturday 14th September. Finally, even during busy periods they really do their best to give you a parking space and we very much appreciate their brilliant efforts and fantastic service. See you this Saturday morning guys. Cheers Phil

Just got back from a weeks holiday in Zante booked vacation care can’t fault them brilliant staff and very quick transfers to and from airport definitely will use them again cheers guys

Worst experience ever.

Upon arrival was waiting in the minibus for long time whilst drivers stood in line having a cigarette, when asked how long would it be till we were leaving as flight time was approaching he said 'should have got here sooner'

Called after landing was hung up on, after ringing 2nd time stood waiting for pick up for 40 mins along with other customers, so many there wasn't enough seats in bus. 2nd bus arrived had to go to another terminal to pick people up.

Clearly driver was very stressed and swearing but drived like a lunatic, very unsafe. Did a dangerous U-Turn van stalled and engine wouldn't start. Drove up car park ramp like it was the walzers at the fairground.

Place stunk of marijuana, would never leave car here again.

Phenomenal. Really friendly and highly efficient service. I don't understand the bad comments/reviews. They were great start to finish!

Great experience with them yesterday. I searched them to leave a review and also found a lot of negative reviews trying to leave a review.
They were fantastic, I used a few years ago and was the same. I know that next time I park at Manchester that they will be my parking choice.
Yesterday I had my flights totally changed and arrived about 3 hours later than planned at a different terminal, rang them once landed. They gave me instructions where to meet and 5 mins later were there with no extra charge. What more can I say. Top marks from me, and I left this review on my own accord and was not asked to write one. Thanks all at VacationCare

Rubbish service waiting time more than one hour