I had a great experience dealing with Colin Brown from Vans Direct. He really stands out from typical sales reps by taking a personal approach—he speaks to you like a friend rather than just ano... See more
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Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth Very impressed with keeping contact throughout initial order to final delivery day and ev... See more
Company replied
ORDERED VANS TO BE DELIVERED IN 5 DAYS TURNED OUT TO BE 30 DAYS AND ONLY 2 DELIVERED INSTEAD OF 3 STILL WAITING FOR THIRD TO BE DELIVERED WITH NO DATE SET HAVING TO HIRE VEHICLES IN THE MEAN TIME COST... See more
Company replied
Our first time using Vansdirect was 6 months ago, WOW what service. Dealing with Glen & Talisha has made the experience of buying vans actually enjoyable. We are on our 4th deal. I only have to email... See more
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Company details
About Vansdirect
Written by the company
Vansdirect is an award-winning van leasing broker, offering competitive deals on new vans.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
Contact info
Vansdirect Ltd, 6 The Courtyard, NP10 8UL, Newport, United Kingdom
- 0344 539 4125
- www.vansdirect.co.uk
4.1
Great
87 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional, prompt in getting things done. Between my old van dying, going through the process of contacting vans direct, buying a new van and having it delivered only took a Cpl of weeks and that was over Xmas period aswel. Everything went smoothly so can’t pick fault in anything really, Emma, who dealt with me was very professional and helpful from day one! Top marks from me! Reading some of these reviews I feel I’ve dealt with a different company!
January 13, 2026
Unprompted review
Reply from Vansdirect
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
hassle free leasing
I'd endorse Vansdirect because the whole process were made very easy.
January 5, 2026
Unprompted review
Reply from Vansdirect
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great service
Great service. Prompt, professional and friendly. I will definitely be using them for all future van needs!
December 23, 2025
Unprompted review
Reply from Vansdirect
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Vans direct were threatening and alarming
Vans direct were threatening, discriminating and heavy handed. Having explained to one of their agents that I have autism was told not to use my disability as an excuse. I booked insurance with them for a temporary hire van only to recieve £120 cancellation fee.
Then after leaving 6 messages did never recieve a call back just received a ton of emails and messages to threaten me with collection!!
This company was awful to deal with and would not recommend them at all?
December 1, 2025
Unprompted review
Reply from Vansdirect
Thank you for sharing your feedback. We believe this review may have been intended for a different company, as we are not connected to the insurance services or actions you described. Our business, Vans Direct does not provide temporary hire van insurance or handle cancellations in the way mentioned.
We will be contacting you directly to confirm this, and we kindly ask that you consider removing or updating your review once verified.
Kind regards,
Beverley Clarke
Operations Manager
Do not deal with this company nothing in stock
We were clearly told vans were in stock for fast delivery. It turns out they have to go to a supplier and have no stock. They made a complete mess of our financial paperwork and made that an excuse. , Once that was sorted, we still have no van. This is verging on a scam. Wish we had never seen them
November 7, 2025
Unprompted review
Reply from Vansdirect
Hi John,
We’re sorry to hear you feel this way and appreciate you sharing your concerns. I want to reassure you that your vehicle is in stock and ready for delivery. The delay occurred because your finance provider required additional security checks to protect your business, which meant we had to pause the process temporarily.
These checks are now complete, and we’ll be in touch very soon to confirm a new delivery date. Thank you for your patience and understanding—we’re committed to getting this resolved quickly.
Best regards,
Beverley
Customer service Team
Excellent customer service
My husband had dealings with Simon when purchasing his new van. He’s been kept informed at every step and has since had follow up calls to make sure everything was as it should be.
We turned to Vansdirect after previously purchasing, and returning a van to a dealership where the service was shocking.
Simon and his colleagues at Vansdirect have restored our faith in buying online.
September 30, 2025
Unprompted review
Reply from Vansdirect
Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Simon and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
knowledgeable and helpful
Everyone I spoke to at Vansdirect was knowledgeable and helpful. I would recommend them and look forward to dealing with them again in future.
October 6, 2025
Unprompted review
Reply from Vansdirect
Good afternoon Peter. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
stay away don't trust this company
stay away they put me with a unregulated finance company has kept my vat (didn't provide a receipt)
and when I work hard for another 4 years to pay van off so I own it I still have to pat £60 plus vat as a peppercorn rent for life so I rent a van I own what a scam
the finance company is mobilise finance service I wonder what kick back vans direct are getting
October 7, 2025
Unprompted review
Reply from Vansdirect
I’m sorry to hear about your experience. While Vans Direct works with various finance providers, we expect all agreements to be clear and fair.
I’d like to help you get clarity on your agreement and ensure your concerns are properly addressed.
I will contact you directly to discuss this further.
Kind regards,
Beverley.
excellent service
September 26, 2025
Unprompted review
Reply from Vansdirect
Good afternoon Neil. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Business Supported
Great level of communication and support from Simon and the team to enable us to find the right Van.
Great touch to receive the driver pack
September 17, 2025
Unprompted review
Reply from Vansdirect
Thank you so much for your kind words! We are so happy to hear that Simon and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
2 New vans
Had 2 new vans from them, already bought from them 6 vans and always perfect service.
September 15, 2025
Unprompted review
Reply from Vansdirect
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Vansdirect a great company to deal with
Great service received from the very knowledgeable staff at Vansdirect
September 12, 2025
Unprompted review
Reply from Vansdirect
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Purchased 2 vans through Simon who…
Purchased 2 vans through Simon who sorted everything out and kept us updated throughout the process. Great deals on the vans
August 1, 2025
Unprompted review
Reply from Vansdirect
Good afternoon Barry. Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Massive delay, useless customer service, dont take responsibility
If I could give this company 0 stars I would. I placed an order for a van in June/July 2024 and the sales rep advised a September delivery. The van was severely delayed and the customer care team, although friendly, were unable to give me any useful information, they just said they had no information from the supplier The delivery date kept slipping and despite lots of calls I was eventually given a date in March 2025, that slipped for no given reason to April, this then slipped again to May when they organised delivery, then I was told the van was in the country but damaged with some chips and scratches, and it took them until July to repair and deliver the vehicle. I should add all these dates were verbal, never in writing, i imagine so that I couldn't claim a refund of my deposit! During this very frustrating experience I asked for the build sheet to double check that the van was correct before the delivery, the "order date" on the build sheet was December 2024, which would go someway to explain the year it took them to deliver the van. I have asked why this was, then made a formal complaint and so far they have failed to respond adequately to either. So unless they actually have the van and can give you a firm delivery date, use someone else.
July 7, 2025
Unprompted review
Reply from Vansdirect
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1SC2108 Kind regards, Dean
Zahid Ali was a huge help
Zahid Ali was a huge help, he listened and came back with what I actually asked for, he gave some options that were from larger deposits to smaller deposits and as I was a director from Ireland and not the UK he was able to find finance options that allowed that, which was great.
Overall a very good experience and I would HIGHLY recommend them1
June 11, 2025
Unprompted review
Reply from Vansdirect
Thank you so much for your kind words! We are so happy to hear that Zahid Ali was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
First class, all the way
From initial enquiry to delivery, a first class service.
Attentive sales personnel got us the best possible deal.
Nothing was too much trouble and turnaround was very efficient.
I would recommend Vans Direct to anyone looking for a new vehicle.
June 6, 2025
Unprompted review
Difficult to get through to speak to…DO NOT USE
Difficult to get through to speak to them when I did kids screaming in background non of the staff would give me there complaints procedure when requested. Very Dodgy
May 29, 2025
Unprompted review
Reply from Vansdirect
Dear Jason. Thank you for taking your time to leave this feedback I am afraid we are not able to locate you as one of our customers. Your feedback is extremely important to us and we pride ourselves on delivering a professional customer experience. We would like to investigate your concerns in more depth. If you could please send me an email to Joe.donnison@vertumotors.com with your information we can certainly have this looked into further for you. Kind regards, Joe Donnison – Sales Manager -Vans Direct.
Car buyers experience
Good customer service honest salesmanship and reliable fair marketing. Customer car buying experience was exceptional highly recommended. Thank you Alys. Service with a smile.
April 28, 2025
Unprompted review
Reply from Vansdirect
Hi Maria. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Alys and the team. We hope to see you again soon. Happy motoring, Kerry
A1 customer service
Great company to deal with and made everything such a simple process. Definitely recommend Simon Brown (North of England area).
Very quick delivery time.
July 18, 2024
Unprompted review
Reply from Vansdirect
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Fantastic company to deal with
Fantastic company to deal with, gave me the best deal out there, everything from ordering to delivery went smoothly.
November 22, 2024
Unprompted review
Reply from Vansdirect
Good afternoon, Robert. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
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