Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great staff
The staff are absolutely amazing, so approachable! Thank you to the kind man who made my little boys day by giving him a pound! Great range of products and so helpful with helping me find the best vape! Thank you so much!
August 22, 2023
Unprompted review
Reply from Vapeology
You are more than welcome Charlotte
Reply from Vapeology
Thanks for the feedback!
Best vape shop in ashford
Best vape shop in ashford
Great choice and really friendly atmosphere. The guys really know their stuff. Good prices too!
August 16, 2023
Reply from Vapeology
Thanks Sophie you're the best!
These guys are so helpful
These guys are so helpful, knowledgeable and honest staff. Wouldn’t go anywhere else
August 16, 2023
Reply from Vapeology
Thanks Nigel thats great to hear
Customer Service was brilliant!
Customer Service was brilliant!!
My Vape hadn't been delivered on time so I Emailed the company & they were 100% brilliant.
They got in touch with the delivery company & the next day my order was delivered..
So thank you, Vapeology..😊
August 15, 2023
Reply from Vapeology
We're grateful to you for making us aware, glad we could help!
Good advice very good customer care as…
Good advice very good customer care as always from the gang at vapeology , best stocked vape shop in ashford can’t be beaten . Thanks guys 😉
August 5, 2023
Reply from Vapeology
Thats great Andy, many thanks
Best vape shop around
Always a friendly welcome from the Vapeology team when I go in store. Very knowledgeable and helpful whenever I've asked anything. Product range is exceptional and the price is better than any other vape shop I know of. Will always be my number 1 place for any vape products and I recommend this place to anyone!
August 18, 2023
Unprompted review
Reply from Vapeology
Thanks Toby
Very poor customer service
August 14, 2023
Reply from Vapeology
Sorry to hear this Joanne, if you would like to message the store info@vapeology.com to discuss then please do.
Lovely staff who are very approachable…
Lovely staff who are very approachable and helpful, very good products highly recommended
August 1, 2023
Reply from Vapeology
Thats lovely to hear, thanks imogen
Reply from Vapeology
Thank you Elizabeth
Great friendly knowledgeable staff good atmosphere and a massive choice of products for all level of vapers best vape shop in Ashford
Great friendly knowledge
August 2, 2023
Reply from Vapeology
Thank you Graham, we appreciate you taking the time to write this.
My 1st time in store very helpful and…
My 1st time in store very helpful and friendly 👍
August 3, 2023
Unprompted review
Reply from Vapeology
We are glad to hear it Joanne
The best
Just simple the best vape shop in Ashford, all the guys are very helpful and give good advice.
July 5, 2023
Reply from Vapeology
Many thanks Joanne
Reply from Vapeology
Many thanks AJ
Reply from Vapeology
Thank you Sarah
Reply from Vapeology
Thank you Elizabeth
Staff are always very polite and…
Staff are always very polite and friendly and helpful.
June 30, 2023
Reply from Vapeology
Thank you Nigel
Great shop
Great shop, good products, really helpful friendly staff.
3 months tobacco free now after 36 years of smoking helped by these lads sound advice. Thanks.
June 6, 2023
Reply from Vapeology
Thats great news Mike! Well done mate!
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