Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vapeology
Thank you Tracy, thats great
Always pleasant and efficient and a…
Always pleasant and efficient and a great knowledge and stock base
August 11, 2024
Reply from Vapeology
Many thanks Keith, thats great to hear
Quick shipping
Quick shipping, lots of items in stock, lovely people, everything you want in a vape shop, would definitely shop online and in-store again
August 10, 2024
Reply from Vapeology
Thank you so much Mercy, we appreciate you taking the time to write this
Great site
Great site! They have the coils I use for about £3-5 a pack cheaper than I can find anywhere else, meaning I can get 3 packets from these guys for roughly the same price as 2 packets elsewhere! That's quite the saving and I'm all for it. Thanks guys!
June 24, 2024
Unprompted review
Reply from Vapeology
Thats great to hear, thank you Ashley
Really nice lads in the store
Really nice lads in the store. Very helpful
March 28, 2024
Unprompted review
Reply from Vapeology
Thank you Mark we appreciate you taking the time to reply
staff were nice and helpful
staff were nice and helpful, amazing products. highly recommend!!!
November 24, 2023
Unprompted review
Reply from Vapeology
Thats great to hear, thanks for the review
Reply from Vapeology
that's great to hear, thanks for the review
Always so friendly and helpful
Always so friendly and helpful! Don’t go anywhere else to get my vapes , great prices and great customer services!! 5* from me:)
October 16, 2023
Unprompted review
Reply from Vapeology
Thanks Billie
Great vape shop
Great vape shop. Been using same place for many years never any issues. Staff are amazing, friendly helpful 5***
October 13, 2023
Unprompted review
Reply from Vapeology
We appreciate the feedback, thank you!
Great customer service
Great customer service, plenty of products to choose from, great variety
September 12, 2023
Reply from Vapeology
Thank you Kaileigh!
The best vape shop
The staff are very friendly and knowledgeable. They remember their customers by name and are always very helpful. It makes your vaping experience pleasant. Would highly recommend this company
August 31, 2023
Reply from Vapeology
We appreciate you taking the time to post this Chris, thank you!
Really good there!
Really good there!
Helped me find exactly what I wanted and was very nice 100% recommend
September 6, 2023
Reply from Vapeology
Thank you Sophie
Reply from Vapeology
Perfect! Many thanks Peter
Reply from Vapeology
Thank you Megan
Best vape I’ve tried
Love the vape the staff recommended and the vape juice…staff are very helpful and gave very good advise.
August 30, 2023
Reply from Vapeology
Thank you Debbie!
Reply from Vapeology
Many thanks Ashton
Reply from Vapeology
Thats great to hear!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.